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Associate Service Manager Jobs in Pennsylvania (NOW HIRING)

Burlington

Operations Service Manager

Philadelphia, PA · On-site

$22.10 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... You will serve as a role model for store associates, demonstrating and reinforcing the company ...

Midas

Automotive Service Manager

Bensalem, PA · On-site

$60K - $80K/yr

Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive service manager, you will manage and direct all automotive and general ...

Conicelli

Assistant Service Manager

Conshohocken, PA · On-site

Holds an Associate's degree in Business Administration, Management, or a related field. * Possesses experience in the specific industry related to our services. Physical Requirements/Work Conditions

Goodwill

$18/hr

Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

Goodwill

$18/hr

Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that ... One-year work experience in Retail Management, preferred * One-year customer service experience ...

Midas

Automotive Service Manager/Advisor

Philadelphia, PA · On-site

$60K - $100K/yr

Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive service manager, you will lead, manage and direct all automotive and ...

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All JobsAssociate Service JobsAssociate Service Manager JobsAssociate Service Manager Jobs in Pennsylvania

Associate Service Manager information

Is an associate service manager a stressful job?

An associate service manager role can involve handling customer issues, coordinating team activities, and ensuring service quality, which may lead to moderate stress levels. The job often requires strong communication skills, problem-solving, and time management, especially during busy periods or when managing multiple priorities.

Do you need a degree to be an associate service manager?

An associate service manager typically does not require a college degree, but relevant experience in customer service, management, or technical skills is often preferred. Certifications or training in specific tools or processes can also enhance qualifications for this role.

What is an associate service manager?

An associate service manager is an entry-level or junior management role responsible for supporting service operations, overseeing customer interactions, and assisting in managing service teams. They often coordinate with senior managers, handle client issues, and ensure service standards are met, typically requiring strong communication and organizational skills.

What is the difference between Associate Service Manager vs Customer Service Manager?

AspectAssociate Service ManagerCustomer Service Manager
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plusUsually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial
Work EnvironmentSupports service teams, manages daily operations, and assists in service delivery within organizationsOversees customer service teams, handles escalations, and improves customer satisfaction
Employer & Industry UsageCommon in tech, manufacturing, and service industries; used by companies with service departmentsWidely used across retail, hospitality, and corporate sectors focusing on customer relations

The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

What cities in Pennsylvania are hiring for Associate Service Manager jobs? Cities in Pennsylvania with the most Associate Service Manager job openings:
Associate Service Manager jobs near you
Infographic showing various Associate Service Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Operations Service Manager

Burlington Stores

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 941 frontline employees who took The Breakroom Quiz

19th of 21 rated department stores

Job description

Position Overview
Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day In The Life
  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS.
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
  • Communicate effectively with the District and Regional Management teams.

You'll Come With
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software.
  • Travel may be required from time to time.

#LI-EC1
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Min-Mid $22.10 - $29.45
Posting Number R103883
Location Pennsylvania-Philadelphia
Address 424 W. Oregon Avenue
Shopping Center Whitman Plaza
Zip Code 19148
Pay Rate Hourly
Career Site Category Store Management
Position Category Store Management
Job Type Full-Time
Remote Type In Office/On-site
Evergreen No

What Burlington employees say

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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