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Associate Service Manager Jobs in New York (NOW HIRING)

Morgan Stanley

Service Manager

Garden City, NY · On-site

The Service Manager (SM) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Service Associates & Receptionists, and execution of ...

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Associate Service Manager information

What is the difference between Associate Service Manager vs Customer Service Manager?

AspectAssociate Service ManagerCustomer Service Manager
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plusUsually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial
Work EnvironmentSupports service teams, manages daily operations, and assists in service delivery within organizationsOversees customer service teams, handles escalations, and improves customer satisfaction
Employer & Industry UsageCommon in tech, manufacturing, and service industries; used by companies with service departmentsWidely used across retail, hospitality, and corporate sectors focusing on customer relations

The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

How much do associate service managers make?

Associate Service Managers typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, industry, and location. In Ohio, salaries tend to be slightly below the national average, ranging from approximately $45,000 to $60,000 annually. Compensation may also include benefits such as health insurance and performance bonuses.

Is an associate service manager a stressful job?

An associate service manager role can involve handling customer issues, managing team performance, and meeting service targets, which can be demanding. The level of stress depends on the workload, company environment, and individual skills in communication and problem-solving.

What is an associate service manager?

An associate service manager is an entry-level or junior management role responsible for supporting the delivery of services to customers, overseeing daily operations, and assisting in managing service teams. They often coordinate between clients and service staff, require strong communication skills, and may need relevant certifications or experience in customer service or technical support.

What are the most commonly searched types of Service Manager jobs in New York?

The most popular types of Service Manager jobs in New York are:

Associate Service Manager jobs near you
Infographic showing various Associate Service Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Manager

Autoland Toyota Chrysler Jeep Dodge Ram

Springfield, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

We are looking for a highly motivated candidate with Automotive Service Management experience to drive excellent results in customer service and operational efficiency/profitability in our Service Dept. Applicant must have excellent customer service and communication skills and excel in a fast pace environment.

What We Offer 

  • Medical, Dental & Vision Insurance

  • 401K Plan 

  • Paid time off and vacation

  • Growth opportunities

  • Paid Training

  • Employee vehicle purchase plans

  • Family owned and operated

  • Health and wellness

  • Discounts on products and services

  • Air-conditioned shop

  • State-of-the-art facility and cutting edge technology

  • Shop equipped with the newest technology and equipment

  • Work environment OSHA certified to current Air Quality Standards

  • Highly productive shop

  • Clean and professional work environment

  • Competitive wages

Responsibilities:

  • Responsible for the daily operations of the Service Dept. leading the charge to achieve monthly goals on all aspects of customer satisfaction, operations and finance.

  • Must be customer focused with exceptional communication skills. As Service Manager, you will be managing Service Advisors and Service Technicians to assist Customers on all of their service needs as well as making recommendations on needed service repairs. Strive to exceed Service Customers' expectations.

  • Develop and implement appropriate standards and processes to continuously elevate the overall customer service experience.

  • Effectively manage your team of Service Advisors and Technicians to meet all goals to increase sales performance, productivity, efficiency and customer service.

  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications:

  • Minimum of 3 years of experience as a Service Manager

  • Strong focus on providing excellent customer service 

  • Excellent Computer, Telephone & Technology skills

  • Minimum of High School Diploma/GED

  • Valid Driver’s License & clean driving record

  • Full-time

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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