As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will ...
As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will ...
IT Support Desk Analyst
CA$48K - CA$63K/yr
August 6th, 2026 @ 11:59pm MST BUSINESS TECHNOLOGY SERVICES NorQuesters are difference makers, and ... The IT Support Desk Analyst is the single point of contact for end users regarding issues ...
IT Support Desk Analyst
CA$48K - CA$63K/yr
August 6th, 2026 @ 11:59pm MST BUSINESS TECHNOLOGY SERVICES NorQuesters are difference makers, and ... The IT Support Desk Analyst is the single point of contact for end users regarding issues ...
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...
IT Service Desk and Security Access Analyst
Edmonton, AB · On-site
CA$3.6K - CA$4.6K/wk
The Information Technology Division requires one (1) IT Service Desk and Security Access Analyst to provide frontline technical and security access support for the Edmonton Police Service. The ...
IT Service Desk and Security Access Analyst
Edmonton, AB · On-site
CA$3.6K - CA$4.6K/wk
The Information Technology Division requires one (1) IT Service Desk and Security Access Analyst to provide frontline technical and security access support for the Edmonton Police Service. The ...
IT Service Desk and Security Access Analyst
Edmonton, AB · On-site
CA$3.6K - CA$4.6K/wk
The Information Technology Division requires one (1) IT Service Desk and Security Access Analyst to provide frontline technical and security access support for the Edmonton Police Service. The ...
IT Service Desk and Security Access Analyst
Edmonton, AB · On-site
CA$3.6K - CA$4.6K/wk
The Information Technology Division requires one (1) IT Service Desk and Security Access Analyst to provide frontline technical and security access support for the Edmonton Police Service. The ...
Front Desk Associate
Leduc, AB · On-site
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
Front Desk Associate
Leduc, AB · On-site
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
We are looking for an Operations Associate to join our Store team.In this role you'll be ... Support all service desk activities and ensure the desk is clean, organized and well stocked
We are looking for an Operations Associate to join our Store team.In this role you'll be ... Support all service desk activities and ensure the desk is clean, organized and well stocked
General Merchandise Associate
Edmonton, AB · On-site
CA$16.15/hr
... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...
General Merchandise Associate
Edmonton, AB · On-site
CA$16.15/hr
... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...
(CAN) General Merchandise Associate
Saint Albert, AB · On-site
CA$16.15/hr
... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...
(CAN) General Merchandise Associate
Saint Albert, AB · On-site
CA$16.15/hr
... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...
(CAN) General Merchandise Associate
Saint Albert, AB · On-site
CA$16.15/hr
... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...
(CAN) General Merchandise Associate
Saint Albert, AB · On-site
CA$16.15/hr
... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
(CAN) General Merchandise Associate
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
(CAN) General Merchandise Associate
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
Compliance Analyst
Enoch, AB · On-site
Must have the ability to sit at a desk for extended periods of time. * Strong understanding of MS ... All associates participate in our "Circle of Service" program which rewards and empowers ...
Compliance Analyst
Enoch, AB · On-site
Must have the ability to sit at a desk for extended periods of time. * Strong understanding of MS ... All associates participate in our "Circle of Service" program which rewards and empowers ...
GYMVMT FRONT DESK ASSOCIATE Hours of Work: Monday-Sunday, varied shifts About Us GYMVMT/HER GYMVMT ... Employee discounts on fitness services * Professional development opportunities Your Talents and ...
New
GYMVMT FRONT DESK ASSOCIATE Hours of Work: Monday-Sunday, varied shifts About Us GYMVMT/HER GYMVMT ... Employee discounts on fitness services * Professional development opportunities Your Talents and ...
New
GYMVMT FRONT DESK ASSOCIATE Hours of Work: Monday-Sunday, varied shifts About Us GYMVMT/HER GYMVMT ... Employee discounts on fitness services * Professional development opportunities Your Talents and ...
GYMVMT FRONT DESK ASSOCIATE Hours of Work: Monday-Sunday, varied shifts About Us GYMVMT/HER GYMVMT ... Employee discounts on fitness services * Professional development opportunities Your Talents and ...
KPMG Corporate Finance services are principally comprised of merger, acquisition and divestiture ... Our growing diversified investment banking team is seeking an Experienced Analyst / Associate to ...
KPMG Corporate Finance services are principally comprised of merger, acquisition and divestiture ... Our growing diversified investment banking team is seeking an Experienced Analyst / Associate to ...
... service desk, project work, proactive maintenance, procurement, training, and ongoing support. To ... We are a data driven company and analysis for decision making and overall strategy is ongoing.
Quick apply
... service desk, project work, proactive maintenance, procurement, training, and ongoing support. To ... We are a data driven company and analysis for decision making and overall strategy is ongoing.
KPMG Corporate Finance services are principally comprised of merger, acquisition and divestiture ... Our growing diversified investment banking team is seeking an Experienced Analyst / Associate to ...
KPMG Corporate Finance services are principally comprised of merger, acquisition and divestiture ... Our growing diversified investment banking team is seeking an Experienced Analyst / Associate to ...
... service desk and customer support functions, IT operations, security programs, and facility ... Excellent strategic planning, analytical, and problem-solving abilities * Strong financial and ...
... service desk and customer support functions, IT operations, security programs, and facility ... Excellent strategic planning, analytical, and problem-solving abilities * Strong financial and ...
Associate Service Desk Analyst information
What is the difference between Associate Service Desk Analyst vs Service Desk Technician?
| Aspect | Associate Service Desk Analyst | Service Desk Technician |
|---|---|---|
| Required Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Help desk, remote support, IT support teams | Help desk, on-site support, technical troubleshooting |
| Employer & Industry Usage | IT service providers, corporate IT departments | IT support companies, corporate IT departments |
| Common Search & Comparison | Yes | Yes |
The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.
What are popular job titles related to Associate Service Desk Analyst jobs in Edmonton, AB? For Associate Service Desk Analyst jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Edmonton, AB look for? The top searched job categories for Associate Service Desk Analyst jobs in Edmonton, AB are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 16 days ago
Job description
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business "WIN" and be part of a greater vision. Many small businesses trust us as their IT partner.
What You'll Be Doing:As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you.
What You'll Be Working On:
- Manage service tickets and provide resolution for escalated service tickets within our processes.
- Manage personal service ticket queue ensuring service requests are resolved with proper ticket prioritization and management.
- Complete change and incident request tickets.
- Work with vendors to complete service requests.
- Diagnose and resolve advanced issues.
- Effective time management and time tracking.
- Understand and follow Yardstick service operational standards, processes, and best practices.
- Participate in a rotating on-call schedule.
- Complete training and certifications required.
- May need to travel up to 20%.
What We're Looking For:
- Post-secondary education in Information Technology.
- 2+ years of experience working within IT.
- 2+ years of experience working with Windows Server Technologies.
- 2+ years of experience with Domains, GPOs, and Active Directory.
- 2+ years of experience working in a help desk environment.
- Responsible, self-motivated, detail-oriented, and a good communicator.
- Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
- Valid driver's license.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you're passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.