As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will ...
As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will ...
As a Service Desk Analyst - Tier 1, you will be a key member of our Service Team, responsible for providing day-to-day support for our customer user support requests, investigating incidents, and ...
As a Service Desk Analyst - Tier 1, you will be a key member of our Service Team, responsible for providing day-to-day support for our customer user support requests, investigating incidents, and ...
Our Service Desk Associates are at the forefront of this mission, serving as ambassadors for our university and residence communities. This role plays a vital part in ensuring the satisfaction and ...
Our Service Desk Associates are at the forefront of this mission, serving as ambassadors for our university and residence communities. This role plays a vital part in ensuring the satisfaction and ...
Team Lead - Client Support Analyst
Edmonton, AB · On-site
CA$77K - CA$91K/yr
Capitalizing on your analytical and organizational skills, you will monitor overall productivity (e.g., Service Desk metrics), identify areas requiring improvement, and implement changes as required.
Team Lead - Client Support Analyst
Edmonton, AB · On-site
CA$77K - CA$91K/yr
Capitalizing on your analytical and organizational skills, you will monitor overall productivity (e.g., Service Desk metrics), identify areas requiring improvement, and implement changes as required.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box ...
Front Desk Associate
Edmonton, AB · On-site
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
Front Desk Associate
Edmonton, AB · On-site
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
Front Desk Associate
Leduc, AB · On-site
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
Front Desk Associate
Leduc, AB · On-site
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...
We are looking for an Operations Associate to join our Store team.In this role you'll be ... Support all service desk activities and ensure the desk is clean, organized and well stocked
We are looking for an Operations Associate to join our Store team.In this role you'll be ... Support all service desk activities and ensure the desk is clean, organized and well stocked
(CAN) General Merchandise Associate
Saint Albert, AB · On-site
CA$16.15/hr
... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...
(CAN) General Merchandise Associate
Saint Albert, AB · On-site
CA$16.15/hr
... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone ...
General Merchandise Associate
Sherwood Park, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Sherwood Park, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Sherwood Park, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Sherwood Park, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Edmonton, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Edmonton, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Sherwood Park, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Sherwood Park, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Sherwood Park, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
General Merchandise Associate
Sherwood Park, AB · On-site
CA$16.15/hr
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...
Experience in a support analyst, application support, business support, service desk, technology operations, or related role. * Excellent command of French and very good command of English, both ...
Experience in a support analyst, application support, business support, service desk, technology operations, or related role. * Excellent command of French and very good command of English, both ...
Intermediate Security Operations Center Analyst *Future Opportunity*
Edmonton, AB · On-site
CA$60K - CA$79K/yr
... or updating service desk tickets to track the handling of events to resolution and closure ... analysis, or cyber forensics * SC-200 Certification * Experience working with MS Defender
Intermediate Security Operations Center Analyst *Future Opportunity*
Edmonton, AB · On-site
CA$60K - CA$79K/yr
... or updating service desk tickets to track the handling of events to resolution and closure ... analysis, or cyber forensics * SC-200 Certification * Experience working with MS Defender
Associate Service Desk Analyst information
What is the difference between Associate Service Desk Analyst vs Service Desk Technician?
| Aspect | Associate Service Desk Analyst | Service Desk Technician |
|---|---|---|
| Required Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Help desk, remote support, IT support teams | Help desk, on-site support, technical troubleshooting |
| Employer & Industry Usage | IT service providers, corporate IT departments | IT support companies, corporate IT departments |
| Common Search & Comparison | Yes | Yes |
The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.
Is an associate service desk analyst an entry level job?
Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.
What does an associate service desk analyst do?
An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.
What is the average salary for an associate service desk analyst in the US?
The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.
What are popular job titles related to Associate Service Desk Analyst jobs in Edmonton, AB?
For Associate Service Desk Analyst jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Edmonton, AB look for?
The top searched job categories for Associate Service Desk Analyst jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Associate Service Desk Analyst jobs?
Cities near Edmonton, AB with the most Associate Service Desk Analyst job openings:
Service Desk Analyst - Tier 2
Edmonton, AB • On-site
Yardstick Technologies Inc
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 7 days ago
Job description
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business "WIN" and be part of a greater vision. Many small businesses trust us as their IT partner.
What You'll Be Doing:As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you.
What You'll Be Working On:
- Manage service tickets and provide resolution for escalated service tickets within our processes.
- Manage personal service ticket queue ensuring service requests are resolved with proper ticket prioritization and management.
- Complete change and incident request tickets.
- Work with vendors to complete service requests.
- Diagnose and resolve advanced issues.
- Effective time management and time tracking.
- Understand and follow Yardstick service operational standards, processes, and best practices.
- Participate in a rotating on-call schedule.
- Complete training and certifications required.
- May need to travel up to 20%.
What We're Looking For:
- Post-secondary education in Information Technology.
- 2+ years of experience working within IT.
- 2+ years of experience working with Windows Server Technologies.
- 2+ years of experience with Domains, GPOs, and Active Directory.
- 2+ years of experience working in a help desk environment.
- Responsible, self-motivated, detail-oriented, and a good communicator.
- Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
- Valid driver's license.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you're passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.