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Associate Service Desk Analyst Jobs in Converse, TX

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

krg technology inc

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW. Remote ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level ... Preferred : • Associate's Degree or equivalent amount of credits (60 credits or more) in Computer ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Associate's degree in Computer Science or related field * A+ or Microsoft Desktop Support ...

Scalence L.L.C.

Analyst Service Desk 1

San Antonio, TX · On-site

$18.50 - $25.25/hr

C. is seeking a Service Desk Analyst to provide IT support for users experiencing issues with computer hardware or software. The role involves responding to inquiries, resolving problems, and ...

Y&L Consulting, Inc.

Jr Service Desk Tech

San Antonio, TX · On-site

$10 - $15/hr

Analytics & Data Science Solutions * Big Data, EDM and Business Intelligence Solutions * Robotic ... Associates Degree * A+ Certification * Previous experience in retail organization working with POS ...

Randstad Digital

Service Delivery Analyst

San Antonio, TX · On-site

$23 - $25/hr

Associates responsibilities: * Service Request Management (Technology Service and Product Requests ... to the service desk, desktop, and application support * Identify inefficiencies or obsolete ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Converse, TX

Associate Service Desk Analyst information

See Converse, TX salary details

$13

$21

$32

How much do associate service desk analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for associate service desk analyst in Converse, TX is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are popular job titles related to Associate Service Desk Analyst jobs in Converse, TX?

For Associate Service Desk Analyst jobs in Converse, TX, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Converse, TX look for?

The top searched job categories for Associate Service Desk Analyst jobs in Converse, TX are:

What cities near Converse, TX are hiring for Associate Service Desk Analyst jobs?

Cities near Converse, TX with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Converse, TX as of June 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,500 per year, or $21.9 per hour.

Service Desk Analyst

MDAEdge

San Antonio, TX • On-site

$18.50 - $25.25/hr

Full-time

Re-posted 10 days ago

Job description

Job Summary:
MDAEdge is a company focused on Information Management and Service Support. They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software while maintaining excellent customer service.
Responsibilities:
• Support the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and the organization as a whole.
• Cooperate with other personnel and workgroups, to practice ongoing self-development, and to demonstrate behaviors that are aligned with the Mission, Core Values, and Vision.
• Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets.
• Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times.
• Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests.
• Participates in departmental programs that promote and deliver exceptional customer service.
Qualifications:
Required:
• High School Diploma
• Excellent problem-solving skills
• Strong communication skills
• Interpersonal skills
• Patient, positive, and customer-friendly attitude
• Ability to provide first level hardware and software technical support
• Ability to assist customers in understanding and making appropriate use of software tools and various applications
• Experience with MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers
• Ability to document all associated resolutions and/or actions taken in the ticketing software system
• Ability to manage Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
• Ability to follow up with internal and external support technicians and analysts for ticket status updates
• Ability to create Knowledge Base Articles and Wiki entries
• Ability to assist Service Desk Analyst II's and III's and second level support analysts
• Ability to serve as a liaison between Information Management Department and all customers
• Ability to cooperate with other personnel and workgroups
• Ability to demonstrate behaviors that are aligned with the Mission, Core Values, and Vision
• Ability to provide effective Five-Star Customer Service
• Ability to acknowledge customers immediately to determine need and help resolve issues or requests
• Participation in departmental programs that promote and deliver exceptional customer service
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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