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Job Title: Network Engineer II

Department: Managed Services

Reports To: Managed Services Support Desk Manager

Location: Clive, Iowa

FLSA Status: Exempt 

Job Summary:

A Network Engineer Tier II is a core functionality position of our technology team. This position is the front line for the company's technical support and directly interacts with users and works in a swift and timely manner to resolve their issues. Responsible for first line of support to troubleshoot network issues, implement changes, and ensure overall health and performance of our client networks.

Essential Functions:

• Practice strong client service to help foster and enhance our relationships with our clients.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the technology infrastructure.
• Maintain current knowledge of relevant technology and will continually research industry best practices.
• Gain and maintain certifications in assigned area of expertise.
• Work with the end user in all incident response activities, including identifying, isolating, and resolving network issues.
• Coordinate with Technology management to resolve any or one of connectivity, desktop, and network hardware or software-based issues.
• Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This will involve responding to monitoring tickets.
• Create and maintain basic to moderately complex systems for the benefit of internal and external clients.
• Assist in the development of technical network design documents.
• Provide initial unit testing of all network changes with the goal of providing a stable production environment.
• Assist project team members in developing scope documents and project estimates.
• Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.
• Develop and document knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance the organization forward.
• Complete assigned tasks in a timely manner, track hours and communicate status to manager.
• Work with vendors to resolve hardware and software issues and manage warranties.
• Track all documentation and communications through Carrier Access IT, LC.'s internal database.
• Assist in capacity planning to ensure the network can handle future growth and increased traffic.
• Ensure network configurations comply with security policies and standards.
• Regularly monitor network performance and identify areas for improvement.
• Will work in one of our three office locations.
• Perform other tasks as needed and/or requested.

Education and Experience:

• Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• 4+ years' experience supporting Cisco network environments.
• Experience with deployment and support of CISCO and Meraki equipment.
• CCNA/CCNP Certifications
• Preferred: CMNA
• Experience with Network Monitoring Tools, such as LogicMontor and N-Able.
• Deep knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software).
• Solid understanding of network security architectures and protocols, including the configuration and management of firewalls, VPN technologies, and intrusion detection/prevention systems (IDS/IPS), with the ability to troubleshoot and optimize these components in complex network environments.
• Proficient in leveraging scripting languages such as Python, and PowerShell to automate network configuration, monitoring, and troubleshooting tasks, enhancing operational efficiency and reducing manual intervention.
• Understanding of TCP/IP, Subnetting, DNS, and DHCP.
• Experience troubleshooting basic cabling issues.
• Strong technical knowledge of network and PC operating systems.
• Demonstrate proficiency across a broad range of networking technologies, including routing and switching, wireless infrastructure, network security, and monitoring tools, with the ability to integrate and support diverse systems in complex environments.
• Infrastructure design/build/modification, business application management and LAN/WAN administration.
• Experience working in ticketing systems; ConnectWise a plus.

Desire Qualifications/Skills:

• Strong commitment to delivering high-quality technical support with a client-focused approach, ensuring timely resolution of issues and maintaining positive relationships through effective communication and service excellence.
• Excellent verbal and written communication skills.
• Ability to conduct and direct research into technical issues and products as required.
• Ability to present ideas in a business-friendly and user-friendly language.
• High level of self-motivation.
• Meticulous attention to detail.
• Proven analytical, strategic thinking and problem-solving abilities.
• Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
• One that demonstrates a strong commitment to their role and is dependable on their attendance and punctuality, ensuring they are present and ready to contribute daily.
• Ability to thrive in a culture of growth, change and continuous learning.
• Participate in on-call rotation.
• Occasional travel to client sites may be required
• Ability to work in an environment which may require:
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
• Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
• Climbing ladders, crawling, bending and squatting

Benefits:

We offer a competitive benefits package including medical, dental, and vision coverage, 401(k) with company match, responsible time off (RTO), life and disability insurance, FSA, HSA, and DCA accounts, and additional voluntary benefits. Eligibility for a quarterly bonus. You'll also enjoy opportunities for professional development and a business casual dress code. A full summary of benefits is provided during the interview and onboarding process.