ZipRecruiter

Log In

2

Associate Remote Call Center Jobs in Wisconsin (NOW HIRING)

Motorola

$75K - $85K/yr

The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The ... REMOTE Basic Requirements Required Skills: * High School diploma, or G.E.D. or Associates, and ...

Sagility

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

previous page

Showing results 41-60

All JobsAssociate Call Center JobsAssociate Remote Call Center JobsAssociate Remote Call Center Jobs in Wisconsin

Associate Remote Call Center information

What is an associate remote call center?

Associate Remote Call Center jobs involve providing customer support, handling inquiries, or resolving issues for clients over the phone or via online platforms, all while working from a remote location. Associates are typically responsible for answering calls, troubleshooting problems, processing orders, and sometimes upselling products or services. This role requires strong communication skills, a customer-focused attitude, and the ability to work independently. Many companies offer training for new hires, and the position can be a good entry point for those interested in customer service careers.

What are the key skills and qualifications needed to thrive as an associate remote call center?

To thrive as an Associate Remote Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools is typically required. Exceptional listening skills, patience, and resilience help individuals excel in handling diverse customer inquiries and challenging situations. These skills are crucial for delivering efficient customer support, maintaining client satisfaction, and ensuring smooth remote team operations.

What are some common challenges faced by associate remote call center employees, and how can they be effectively managed?

Associate Remote Call Center employees often encounter challenges such as managing high call volumes, maintaining productivity while working independently, and staying engaged without in-person supervision. To effectively manage these challenges, it’s important to establish a dedicated workspace, adhere to a structured schedule, and regularly communicate with team members and supervisors through virtual meetings or chat platforms. Many organizations also provide training and support resources to help associates develop time management and customer service skills, making it easier to succeed in a remote environment.

What is the difference between Associate Remote Call Center vs Customer Service Representative?

AspectAssociate Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, call center setting, often with team collaboration toolsRemote or on-site, customer interaction via phone or chat
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors

The Associate Remote Call Center and Customer Service Representative roles both involve assisting customers via phone or chat, often requiring similar credentials. The main difference is that the Associate Remote Call Center typically refers to entry-level positions within a call center environment, focusing on handling calls and basic customer inquiries remotely. Customer Service Representatives may have broader roles, including in-person interactions or specialized support, but often overlap in skills and industry usage.

What are the most commonly searched types of Remote Call Center jobs in Wisconsin?

The most popular types of Remote Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Associate Remote Call Center jobs?

Cities in Wisconsin with the most Associate Remote Call Center job openings:

Associate Remote Call Center jobs near you

People Experience Representative I

Advocate Aurora Health

Milwaukee, WI • On-site, Remote

$25.30 - $37.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Key responsibilities

  • Responds to escalated inquiries via telephone, website, or email using available tools and resources.

  • Documents incoming calls and resolves issues within service level agreements, escalating complex matters as needed.

  • Provides guidance on policies and processes, ensuring clear communication and maintaining high service quality.

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 781 frontline employees who took The Breakroom Quiz

191st of 898 rated healthcare providers

Job description

Department:

14200 Enterprise Corporate - People & Culture Shared Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Opportunities for Remote, Onsite and Hybrid Roles

Approved Remote Work: WI, IL Divisions:AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range:

$25.30 - $37.95

Major Responsibilities:

Driven by a passion for service and delivering exceptional customer experiences. Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively.

Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries which contributes to the timeliness of resolution.

Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources.

Responsible for resolving issues upon first contact and escalating more complex matters as needed.

Documents incoming calls using a case management tool to resolve issues within identified service level agreements.

Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf to ensure the service levels are met.

Confidently resolves routine issues with efficiency and sound judgement, while recognizing when to escalate more complex situations to ensure timely and effective solutions.

Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls.

Effectively explains processes in a simple, understandable manner and ensures teammates stay informed through consistent and collaborative communication.

Adheres closely to established procedures while maintaining a strong focus on accuracy and quality to ensure thorough and consistent case handling.

Achieves high teammate satisfaction and service quality scores

Offer guidance on policies and tools, ensuring that each teammate/leader interaction is positive and professional.

Establishes and nurtures trust with diverse stakeholders by tailoring communication and interactions to suit the audience whether physicians, leaders, or colleagues -ensuring clarity and professionalism.

Driving impact in service delivery by optimizing processes, engaging diverse stakeholders, and streamlining operations to cultivate a customer-focused mindset.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Bachelor's Degree (or equivalent knowledge) in HR, Business, or related field.

Experience Required:

Typically requires 1 years of experience in human resources or 5 years in customer service.

Knowledge, Skills & Abilities Required:

Passionate about service and delivering exceptional experiences. Demonstrates patience, active listening, and a solutions-oriented attitude.

Resolves routine issues confidently and escalates when appropriate.

Explains processes simply and keeps teammates informed.

Ability to identify the root cause of a problem and recognize gaps to bring resolution.

Consistently achieves performance metrics and ensures case quality.

Ability to identify and /implement process improvement opportunities

Achieves high teammate satisfaction and service quality scores.

Demonstrates knowledge and understanding of Human Resources functions to support COE and overall HR Teams.

Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.

Detailed oriented with ability to effectively work well with others in a fast-paced environment and with colleagues.

Physical Requirements and Working Conditions:

This position requires travel so it will be exposed to road, weather and travel hazards.

Operates all equipment necessary to perform the job.

Exposed to normal office environment.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

  • Premium pay such as shift, on call, and more based on a teammate's job

  • Incentive pay for select positions

  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs

  • Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

  • Flexible Spending Accounts for eligible health care and dependent care expenses

  • Family benefits such as adoption assistance and paid parental leave

  • Defined contribution retirement plans with employer match and other financial wellness programs

  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.


About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What Advocate Aurora Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Advocate Health logo

About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

View All Advocate Health Jobs

Apply