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Associate Member Jobs in Ohio (NOW HIRING)

AO Globe Life

Virtual Member Services Associate

Columbus, OH · On-site +1

$90K - $119K/yr

Position Overview AO Globe Life is looking for a Virtual Member Services Associate to support individuals, families, labor union members, credit union members, and association members as they explore ...

SpartanNash Associates, LLC

Retail Associate

Lima, OH

$14.75 - $17/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... Service Associate * Stock Associate * Produce Associate * Deli Associate * Bakery Associate

SpartanNash Associates, LLC

Retail Associate

Ottawa, OH

$13.50 - $15.50/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... Service Associate * Stock Associate * Produce Associate * Deli Associate * Bakery Associate

SpartanNash Associates, LLC

Retail Associate

Delta, OH

$14.50 - $16.50/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... Service Associate * Stock Associate * Produce Associate * Deli Associate * Bakery Associate

SpartanNash Associates, LLC

Retail Associate

Celina, OH

$14.75 - $16.75/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... Service Associate * Stock Associate * Produce Associate * Deli Associate * Bakery Associate

SpartanNash Associates, LLC

Retail Associate

Wauseon, OH

$14.25 - $16.50/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... Service Associate * Stock Associate * Produce Associate * Deli Associate * Bakery Associate

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Associate Member information

What is an associate member?

Associate Members are individuals or organizations that hold a non-voting or limited-participation membership status within an organization, institution, or professional association. This role typically allows members to access certain resources, attend events, and participate in some activities, but without the full privileges or responsibilities of regular or full members. Associate membership is often ideal for those seeking to be involved with the organization but do not meet all the criteria for full membership, or for those who prefer a less active role. Benefits and requirements for Associate Members can vary widely depending on the organization's structure and goals.

What are the key skills and qualifications needed to thrive as an associate member, and why are they important?

To thrive as an Associate Member, you generally need a relevant educational background, foundational industry knowledge, and eligibility criteria set by the professional organization. Familiarity with membership management systems and digital collaboration platforms is often expected. Effective communication, networking ability, and a proactive attitude help individuals make the most of membership opportunities. These skills and qualities are important for building professional connections, accessing resources, and advancing within the organization or field.

How does an associate member typically collaborate with other team members within an organization?

As an Associate Member, you are often expected to work closely with more senior colleagues and various departments on collaborative projects. This role usually involves supporting ongoing initiatives, contributing to group discussions, and assisting with research or administrative tasks. Open communication and a willingness to learn from others are highly valued, as you will frequently seek guidance and feedback to develop your professional skills. The team structure often encourages mentorship, helping you build strong networks and grow within the organization.

What is the difference between Associate Member vs Certified Member?

AspectAssociate MemberCertified Member
Required CredentialsTypically no certification required, often an entry-level or preliminary membershipRequires specific certifications or credentials demonstrating professional competence
Work EnvironmentEntry-level roles, supporting or assisting senior staffMore advanced responsibilities, often with greater independence
Employer & Industry UsageUsed across various industries for initial membership levelsIndicates a recognized professional standard within the industry
Search & Comparison IntentPeople exploring entry-level or initial membershipsProfessionals seeking recognized credentials or career advancement

The main difference between Associate Member and Certified Member lies in credentials and experience. Associate Members are often at the beginning of their careers with minimal certification requirements, while Certified Members have achieved specific certifications indicating a higher level of expertise. This distinction helps employers and industry peers identify professional experience and qualification levels.

What are the most commonly searched types of Member jobs in Ohio?

The most popular types of Member jobs in Ohio are:

What cities in Ohio are hiring for Associate Member jobs?

Cities in Ohio with the most Associate Member job openings:

Associate Member jobs near you
Infographic showing various Associate Member job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Member Service Representative (Personal Banker - Sales)

Columbus, OH • On-site

KEMBA Financial Credit Union
Commercial Banking • 51 - 200 employees
Learn more about KEMBA Financial Credit Unionexternal

$21 - $30/hr

Full-time

Re-posted 4 days ago

Kemba Financial Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Title: Member Services Representative (I, II, III, Lead or Senior)
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
Objective
The Member Services Representative is a results-driven position responsible for performing a broad variety of member-focused sales, service, account maintenance, and branch support activities that help enrich the financial lives of our members. This high-contact sales and service position requires the ability to engage effectively with members and other KEMBA associates in person, by telephone, and in writing while providing consistent solutions that meet member needs. Depending on experience and level, this role may also support lobby management, teller-related functions, sales tracking, outbound calling, community involvement, mentoring, and support to other Member Service Representatives and branch leadership.
Duties and Responsibilities
  • Assumes responsibility for the effective and professional performance of member sales and service-related functions
  • Greets, welcomes, and assists members by identifying their needs, offering options, and directing them to the appropriate support or service channel when needed
  • Recommends products and services that assist in meeting members� financial needs
  • Resolves member requests, questions, and concerns promptly, courteously, and professionally through listening, problem solving, and offering solutions
  • Meets or exceeds all sales, service, and productivity goals established for the position
  • Answers and responds to member inquiries and questions in person, by telephone, and in writing
  • Performs file maintenance, account changes, and member account servicing as necessary
  • Assumes teller line functions including, but not limited to, business member transactions, cash transactions, balancing drawer, vault, and recycler responsibilities
  • Assists members both inside and outside of the branch, including support with ITM machines
  • Maintains audit controls including, but not limited to, dual control, key control, logs and reports, alarms, safe deposit box procedures, and teller-related audit responsibilities
  • Professionally services basic member activity, including processing address changes, adding names to accounts, placing check orders, ordering replacement ATM/debit cards, setting up direct deposit, processing wire transfers and stop payments, providing statement printouts and check copies, and opening deposit accounts
  • Establishes and maintains professional relationships with members while keeping them informed of Credit Union services and policies
  • Maintains and projects the Credit Union's professional reputation through effective member care and service delivery
  • Establishes and maintains effective coordination and working relationships with branch associates, support areas, and management
  • Works as a team member with other KEMBA associates and keeps leadership informed of area activities and significant concerns
  • Completes required reports and records accurately and promptly and attends meetings as required
  • Maintains an up-to-date status of sales, service, support, and processing activity with routine reporting to management
  • Follows KEMBA's processes and systems consistently, including member interaction, appointment planning, outbound calling, and sales activity tracking tools, as applicable
  • Proactively offers new services to existing members and non-members to support increased product and service utilization
  • Initiates outbound calling activities that support qualified new memberships and expanded member relationships
  • Qualifies and originates loan and deposit services for members in a manner consistent with policy and procedures
  • Targets, sells, and originates new memberships for qualified non-member candidates
  • Provides financial management and planning support consistent with KEMBA's goal to promote members� financial well-being
  • Provides a high level of sales and service support for inbound member activity resulting from branch visits and member calls
  • Closely coordinates with support areas for the effective processing and servicing of new and existing loan and deposit business
  • Regularly attends community events and serves as an advocate for KEMBA and the branch
  • Supports and mentors other Member Service Representatives by modeling KEMBA's processes, sales systems, member care expectations, and service standards, as experience allows
  • Motivates associates to cross-sell services, provide referrals, and promote automated services using KEMBA's processes and systems, as applicable
  • Provides feedback and support to branch associates and the Branch Manager, including recognizing associate achievement and acting as a role model and resource, as applicable
  • Ensures member satisfaction by helping address member complaints and resolve account-related concerns, including support in the Branch Manager's absence when applicable
  • Registers with the Nationwide Mortgage Licensing System as a Mortgage Loan Originator and maintains and renews registration, including completion of related compliance training as directed by KEMBA
  • Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
  • Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
  • On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
  • Relates to others beyond giving and receiving instructions:
    • Communicates with coworkers or peers without exhibiting behavioral extremes
    • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
    • Responds appropriately to criticism from a supervisor
  • Performs other duties as required by management

Required Qualifications
  • High school diploma or equivalent education or experience
  • Prior customer service experience, with sales-focused or financial services experience preferred for higher-level placement
  • Demonstrated ability to meet individual sales, service, productivity, and accuracy expectations
  • Strong organizational skills and attention to detail
  • Values a high degree of accuracy
  • Professional demeanor and positive, outgoing attitude
  • Effective communication skills
  • Basic PC skills, including Windows
  • Assertive problem-solving skills

Position Level Notice
This position may be filled at the Member Services Representative I, II, III, Senior Member Services Representative, or Lead Member Services Representative level. Placement within the Member Services Representative career path will be determined based on the selected candidate's experience, demonstrated sales and service performance, financial services knowledge, leadership capabilities, and overall qualifications. Compensation will be commensurate with the level and experience of the successful candidate.
Experience Considerations for Level Placement
Candidates may be considered for higher-level Member Services Representative positions based on demonstrated experience and success in the following areas:
  • Experience in a sales-focused environment with individual performance goals
  • Experience in financial services, banking, or credit unions
  • Demonstrated success achieving sales, service, productivity, and operational goals
  • Experience originating and servicing consumer loan and deposit products
  • Strong knowledge of branch operations, controls, and compliance requirements
  • Proven ability to build member relationships and deepen product utilization
  • Experience conducting outbound calling and business development activities
  • Demonstrated ability to mentor, coach, or serve as a resource to peers

Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
Eligibility
  • Laptop: No
  • Remote/Hybrid Work: No
  • Cell Phone Reimbursement: No
  • Vehicle Reimbursement: No
  • Incentive(s): Yes

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