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Associate Member Services Officer Jobs (NOW HIRING)

CoastHills

Member Services Officer 2

Lompoc, CA

Member Services Officer 2 Under the general supervision of the Branch Manager, the Member Services Officer 2 is responsible for performing a wide range of banking transactions, assisting Credit Union ...

NC SECU

Lead Member Services Officer

Philadelphia, PA

$19.50 - $23.75/hr

Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of ... Member Services Officer position. Employees are expected to achieve proficiency in these areas ...

NC SECU

Lead Member Services Officer

Raleigh, NC

$18.75 - $22.75/hr

Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of ... Member Services Officer position. Employees are expected to achieve proficiency in these areas ...

NC SECU

Senior Member Services Officer

Wendell, ID

Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of ... Member Services Officer position. Employees are expected to achieve proficiency in these areas ...

NC SECU

Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of ... Member Services Officer position. Employees are expected to achieve proficiency in these areas ...

NC SECU

Purpose The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine ...

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How much do associate member services officer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for associate member services officer in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Associate Member Services Officer vs Customer Service Representative?

AspectAssociate Member Services OfficerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, often within membership organizations or associationsRetail, call centers, or office environments
Employer & Industry UsageUsed in professional, nonprofit, or membership-based organizationsCommon across various industries including retail, telecom, and service sectors
Search & Comparison IntentPeople comparing roles within membership or professional organizationsIndividuals seeking customer service roles in various industries

The Associate Member Services Officer typically works within membership organizations, focusing on member support and engagement, often requiring specific industry knowledge. Customer Service Representatives serve a broader range of industries, providing general support to customers. While both roles involve communication and problem-solving, the Associate Member Services Officer's role is more specialized within the context of membership services.

What cities are hiring for Associate Member Services Officer jobs? Cities with the most Associate Member Services Officer job openings:
What states have the most Associate Member Services Officer jobs? States with the most job openings for Associate Member Services Officer jobs include:
What job categories do people searching Associate Member Services Officer jobs look for? The top searched job categories for Associate Member Services Officer jobs are:
Associate Member Services Officer jobs near you
Member Services Officer 2

Member Services Officer 2

CoastHills

Lompoc, CA

Other

Posted 12 days ago

Job description

Member Services Officer 2

Under the general supervision of the Branch Manager, the Member Services Officer 2 is responsible for performing a wide range of banking transactions, assisting Credit Union members with their banking needs and effectively cross-selling products, services, and solutions. Opens new memberships, prepares, and processes advanced financial transactions, and assists in branch training of new employees. Promotes and maintains a positive image of the Credit Union.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

Opens new membership and share accounts and closes all accounts.

Provides services to members by performing basic banking transactions such as deposits, withdrawals, transfers, and loan payments as directed by the Office Procedures Manual (OPM).

Prepares and processes transaction requests by telephone and mail.

Prepares authorized account charges.

Prepares and processes stop payments/revoke authorizations, check orders, bank wires, money orders, and other services.

Proactively responds to members' inquiries and requests using product knowledge.

Approves transactions within authorized limits.

Actively explains, promotes and cross-sells Credit Union services, products, programs, and investment opportunities.

Assists members in completing forms and documents.

Resolves errors and member concerns in a timely manner.

Balances cash and coin accurately and maintains appropriate cash levels.

Assists in the training of new employees in the branch.

Remains current on knowledge of Credit Union policies, procedures, and services.

Performs duties as assigned by management and may be assigned to work at any branch.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience: Minimum one year of customer service and/or cash handling experience in a retail or banking environment.

Certificates, Licenses and Registrations: None.

Knowledge: Within six months of employment:

Successful completion of core competencies certification.

Knowledge of branch operational activities and basic understanding of lending practices and policies.

Successful completion of Member Services Officer Level 2 certification.

Other Skills and Abilities: Successful completion of pre-employment testing.

Operates a variety of office equipment and machines.

Ability to travel, attend, and participate in training and meetings at various locations.

CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law.

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