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Associate Kaiser Permanente Customer Service Representative Jobs in Springfield, VA

MAPMG

Pediatric Endocrinologist

Washington, DC · On-site

$184K/yr

C., exclusively caring for Kaiser Permanente patients. We invite applications for a specialist in ... A concierge service that works directly with you to apply for all required state, CDS, and DEA ...

MAPMG

Pediatric Endocrinologist

Washington, DC · On-site

$184K/yr

C., exclusively caring for Kaiser Permanente patients. We invite applications for a specialist in ... A concierge service that works directly with you to apply for all required state, CDS, and DEA ...

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All JobsAssociate Kaiser Permanente Customer Service Representative JobsAssociate Kaiser Permanente Customer Service Representative Jobs in Springfield, VA

Associate Kaiser Permanente Customer Service Representative information

What is the difference between Associate Kaiser Permanente Customer Service Representative vs Medical Office Assistant?

AspectAssociate Kaiser Permanente Customer Service RepresentativeMedical Office Assistant
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; medical assisting certification preferred
Work EnvironmentCall centers, patient support, administrative tasksMedical offices, clinics, direct patient interaction
Employer & Industry UsageCommon in healthcare customer service roles at Kaiser PermanenteCommon in healthcare clinics and outpatient facilities
Search & Comparison IntentYesRelated but different role

The Associate Kaiser Permanente Customer Service Representative primarily handles patient inquiries via phone and provides administrative support, focusing on customer service. In contrast, a Medical Office Assistant performs clinical and administrative tasks within medical offices, including patient check-in, scheduling, and basic clinical duties. Both roles support healthcare operations but differ in daily responsibilities and work settings.

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Associate Kaiser Permanente Customer Service Representative jobs near you
Infographic showing various Associate Kaiser Permanente Customer Service Representative job openings in Springfield, VA as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, and 20% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Wound, Ostimy and Continence RN - General Surgery, Kensington and Gaithersburg Medical Centers

Kaiser Permanente

Kensington, MD • On-site

Full-time

Re-posted 13 days ago

Kaiser Permanente rating

8.2

Company rating: 8.2 out of 10

Based on 927 frontline employees who took The Breakroom Quiz

54th of 898 rated healthcare providers

Job description

Job Description

To provide, coordinate, and support clinical aspects of care for patients with wound, ostomy and continence (WOC) needs.


Essential Responsibilities:

  • Manages outcomes for wound, ostomy and continence patients across the continuum of care by providing, coordinating, and supporting clinical aspects of direct patient care including appropriate discharge planning, and coordination of services and education.

Serves members throughout the care continuum requires the WOCN to travel among Kaiser Permanente Medical Centers and/or core Hospitals and SNFs, as well as monitors clinical progress in Home Wound Care.

  • Acts as a specialty consultant to physicians, nurses, physical therapists, and patients for provision of WOC care in assigned area Mid-Atlantic Region.
  • Collaborates with multidisciplinary teams to assess patient needs for nursing care, patient/family education, and other services across the continuum of care.
  • Trains, coaches, and assists team members to ensure optimum WOC patient care and efficient use of resources.
  • Integrates knowledge of age-specific care, institutional goals and standards, current professional practice standards, and the WOC Nurses Society Standards in providing care.
  • Integrates results and theories of research studies to improve care, and actively participates in data collection and analysis.
  • Performs other related duties as directed.
Qualifications

This position requires travel between Gaithersburg and Kensington facilities. 

Basic Qualifications:

Experience

  • One (1) year of relevant wound care clinical nursing experience required.

Education

  • Graduation from an accredited Wound, Ostomy, and Continence Nursing Education Program required.

License, Certification, Registration

  • Current Professional Nursing License in jurisdiction to which assigned and maintained in good standing required.
  • Multiple Nursing Licenses in jurisdictions within the Mid-Atlantic region may be required.
  • Certified Wound, Ostomy, Continence Nurse certification required.


Additional Requirements:

  • Proficiency in the use of applicable computer software.


Preferred Qualifications:

  • Bachelor of Science in nursing preferred.
Additional Information

Apply Online at: https://kp.taleo.net/careersection/external/jobdetail.ftl?job=886568

All your information will be kept confidential according to EEO guidelines.

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