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Associate In Claims Jobs in Austin, TX (NOW HIRING)

CAPPS

SORM | Claims Supervisor | 26-0436

Austin, TX · On-site

Associate in Claims or other related insurance certification TO APPLY All applications for employment with the State Office of Risk Management must be submitted electronically through www.WorkInTexas ...

CAPPS

SORM |Claims Adjuster| 26-0531

Austin, TX · On-site

$65K - $84K/yr

Associate in Claims or other related insurance certification TO APPLY All applications for employment with the State Office of Risk Management must be submitted electronically through www.WorkInTexas ...

TransPak

Workers' Compensation Specialist

Austin, TX · On-site

$40K - $70K/yr

Associate in Claims (AIC) * Certified Workers' Compensation Professional (CWCP) * Professional in Human Resources (PHR) or SHRM-CP * Occupational Safety certifications are a plus Physical ...

New

RPM Living

Data Analyst - Insurance

Austin, TX · On-site

$19.75 - $27/hr

Two years of experience in claims management or risk management roles. Multifamily experience preferred. Associate in Risk Management (ARM) or other risk management certification preferred.

RPM Living

Data Analyst - Insurance

Austin, TX

$19.75 - $27/hr

Two years of experience in claims management or risk management roles. Multifamily experience preferred. Associate in Risk Management (ARM) or other risk management certification preferred.

RPM Living

Data Analyst - Insurance

Austin, TX

$19.75 - $27/hr

Two years of experience in claims management or risk management roles. Multifamily experience preferred. Associate in Risk Management (ARM) or other risk management certification preferred.

RPM Living

Data Analyst - Insurance

Austin, TX · On-site

$19.75 - $27/hr

Experience may substitute for education. • Two years of experience in claims management or risk management roles. • Multifamily experience preferred. • Associate in Risk Management (ARM) or ...

RPM Living

Data Analyst - Insurance

Austin, TX · On-site

Experience may substitute for education. • Two years of experience in claims management or risk management roles. • Multifamily experience preferred. • Associate in Risk Management (ARM) or ...

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All JobsAssociate In Claims JobsAssociate In Claims Jobs in Austin, TX

Associate In Claims information

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How much do associate in claims jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for associate in claims in Austin, TX is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate In Claims, and why are they important?

To thrive as an Associate In Claims, you need a solid understanding of insurance principles, claim investigation, and policy analysis, often supported by an AIC designation or similar qualification. Familiarity with claims management systems, documentation tools, and relevant regulatory software is typically required. Strong analytical thinking, negotiation, and customer service skills help you resolve claims efficiently and build trust with policyholders. These competencies are essential for accurate claim handling, regulatory compliance, and maintaining company reputation.

Is the AIC designation worth it?

The Associate in Claims (AIC) designation is valuable for claims professionals as it demonstrates industry knowledge and commitment, potentially leading to career advancement. It involves completing coursework and passing exams focused on claims handling, ethics, and industry standards, which can enhance job prospects and credibility in the claims field.

What is an Associate in Claims?

An Associate in Claims (AIC) is a professional designation awarded by The Institutes to individuals who have demonstrated expertise in handling insurance claims. The designation is achieved by completing a series of courses and exams focused on claims investigation, evaluation, negotiation, and settlement. Earning an AIC can enhance a claims professional's knowledge, credibility, and career advancement opportunities within the insurance industry.

What is the role of a claims associate?

A claims associate is responsible for reviewing and processing insurance claims, verifying coverage, and determining claim validity. They often communicate with clients, adjust claims as needed, and use claims management software to ensure accurate and timely resolution of claims.

What does a claim associate do?

A claim associate reviews and processes insurance claims by evaluating the validity of claims, gathering necessary documentation, and determining appropriate payouts. They use claims management software and often work within established policies to ensure accurate and timely resolution of claims.

What are some common challenges faced by an Associate in Claims, and how can they be overcome?

Associates in Claims often encounter challenges such as handling high volumes of claims, managing tight deadlines, and communicating effectively with policyholders who may be upset or stressed. To overcome these challenges, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing effective communication and conflict resolution techniques helps build trust with clients and resolve disputes more efficiently. Regular collaboration with senior adjusters and ongoing training can also support professional growth and improve problem-solving abilities.

What is the difference between Associate In Claims vs Claims Adjuster?

AspectAssociate In ClaimsClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licenses or certificationsHigh school diploma; licensing often required depending on state and claim type
Work EnvironmentOffice setting, administrative tasks, team collaborationField or office; inspecting damages, interviewing claimants, assessing damages
Industry UsageInsurance companies, claims departmentsInsurance companies, third-party claims firms
Common Search/ComparisonAssociate In Claims vs Claims Adjuster

The main difference between Associate In Claims and Claims Adjuster lies in their roles and responsibilities. An Associate In Claims typically supports claims processing, handles administrative tasks, and may be in training or entry-level positions. Claims Adjusters, on the other hand, actively investigate and evaluate claims, often inspecting damages and negotiating settlements. Both roles require similar credentials and work within insurance environments, but Claims Adjusters have more direct involvement in claim resolution.

How long does it take to get an AIC designation?

The Associate in Claims (AIC) designation typically takes about 6 to 12 months to complete, depending on the individual's study schedule and prior experience. The program involves completing coursework and passing exams in claims handling, often requiring dedicated study time and practical knowledge of insurance processes.
What are popular job titles related to Associate In Claims jobs in Austin, TX? For Associate In Claims jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Associate In Claims jobs in Austin, TX look for? The top searched job categories for Associate In Claims jobs in Austin, TX are:
What cities near Austin, TX are hiring for Associate In Claims jobs? Cities near Austin, TX with the most Associate In Claims job openings:
Associate In Claims jobs near you
Infographic showing various Associate In Claims job openings in Austin, TX as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,259 per year, or $20.8 per hour.
SORM | Claims Supervisor | 26-0436

SORM | Claims Supervisor | 26-0436

CAPPS

Austin, TX • On-site

Full-time

Posted 20 days ago

Job description

Job Description
GENERAL DESCRIPTION
Work includes active participation in establishing Claims Operations Department goals and objectives; developing department guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving department goals; evaluating department activities; and coordinating department activities. Plans, assigns, and supervises the work of others.
ESSENTIAL POSITION FUNCTIONS
  • Oversees the work of assigned unit within Claims Operations Department
  • Participates in the preparation of program management and productivity reports and studies
  • Confers with staff on department issues and problems to identify and implement solutions
  • Plans, implements, coordinates, monitors, and evaluates programs
  • Participates in establishes department goals and objectives; and develops and approves schedules, priorities, and standards for achieving goals
  • Participates in the development of department goals and objectives evaluation activities
  • Provides technical assistance in a department area
  • Plans, assigns, and supervises the work of others
  • Communicates openly and honestly with colleagues and customers
  • Takes personal responsibility for the quality and content of assigned units' work product
  • Prioritizes unit and individual workload to ensure deadlines are met and productivity maximized
  • Ensure equal collaboration and contribution among unit and claims department
  • Development of claims adjusters, explaining claims processes, deadlines and overall claims handling in an understandable manner.
  • Maintain and retain claims staff, along with working to keep team morale at a positive state
  • Review claims from adjusters on the team to ensure quality of claims handling.
  • Performs related work as assigned
  • Maintains relevant knowledge necessary to perform essential job functions
  • Attends work regularly in compliance with agreed-upon work schedule
  • Ensures security and confidentiality of sensitive and/or protected information
  • Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications:
MINIMUM QUALIFICATIONS
  • Education: Graduation from high school or equivalent
  • Experience: Five years full-time reviewing, adjusting, or processing workers' compensation claims experience
  • Licensed to adjuster workers' compensation claims in Texas {License will be verified pre-employment}
  • Knowledge of Division of Workers' Compensation appeals process
  • Knowledge of medical terminology
  • Knowledge of Texas Workers' Compensation law and claims administration
  • Skill in working under pressure and meeting deadlines
  • Skill in working effectively with a diverse of customers
  • Skill in handling multiple tasks, prioritizing, and meeting deadlines
  • Skill in effective oral and written communication [Writing sample required at time of application and administered at the time of interview]
  • Ability to be an independent worker within a team environment
  • Skill in exercising sound judgment and effective decision making
  • Ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks
  • Ability to interpret and appropriately apply complex rulings regarding Texas Workers' Compensation law and claims administration
  • Ability to receive and respond positively to constructive feedback
  • Ability to work cooperatively with others in a professional office environment
  • Ability to provide excellent customer service
  • Ability to provide a positive work environment for claims staff
  • Ability to complete assignments with attention to detail and accuracy
  • Ability to arrange for personal transportation for business-related travel
  • Ability to work more than 40 hours as needed and in compliance with the FLSA
  • Ability to lift and relocate 30 lbs.
  • Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS
  • Education: Graduation from an accredited four-year college or university
  • Management experience
  • Advanced knowledge of medical and pharmaceutical terminology
  • Advanced knowledge of general accepted medical procedures
  • Associate in Claims or other related insurance certification

TO APPLY
All applications for employment with the State Office of Risk Management must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas (WIT) must be completed to be considered OR Submit a State of Texas Application for Employment to: Attn: Elaina Middleton, State Office of Risk Management, P.O. Box 13777, Austin, TX 78711-3777. Military Crosswalk information can be accessed at
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
THE SORM IS AN EQUAL OPPORTUNITY EMPLOYER
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About CAPPS

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A statewide software solution developed by the Texas Department of Information Resources, CAPPS consolidates financial management, HR, and payroll operations for state agencies. Designed as a unified enterprise resource system, CAPPS replaced legacy tools in the early 2000s with a scalable, integrated platform tailored to agencies of varied size and complexity.

Industry

Human resource programs administration

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

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