The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
You create clarity from ambiguity, translating new technologies and shifting product landscapes into grounded, human-centered design direction. You develop, codify, and share best practices ...
You create clarity from ambiguity, translating new technologies and shifting product landscapes into grounded, human-centered design direction. You develop, codify, and share best practices ...
The Senior UX/UI Product Designer leverages Human-Centered Design (HCD), Salesforce Lightning Design System (SLDS), and modern UX methodologies to deliver accessible, visually consistent, and highly ...
The Senior UX/UI Product Designer leverages Human-Centered Design (HCD), Salesforce Lightning Design System (SLDS), and modern UX methodologies to deliver accessible, visually consistent, and highly ...
You create clarity from ambiguity, translating new technologies and shifting product landscapes into grounded, human-centered design direction. You develop, codify, and share best practices ...
You create clarity from ambiguity, translating new technologies and shifting product landscapes into grounded, human-centered design direction. You develop, codify, and share best practices ...
You create clarity from ambiguity, translating new technologies and shifting product landscapes into grounded, human-centered design direction. You develop, codify, and share best practices ...
You create clarity from ambiguity, translating new technologies and shifting product landscapes into grounded, human-centered design direction. You develop, codify, and share best practices ...
Sr. Manager, UX
$153K/yr
This role combines human-centered design, research, information architecture, content strategy, and experience design to create intuitive and effective digital experiences across Visa's websites ...
New
Sr. Manager, UX
$153K/yr
This role combines human-centered design, research, information architecture, content strategy, and experience design to create intuitive and effective digital experiences across Visa's websites ...
New
You will leverage Human-Centered Design (HCD), Salesforce Lightning Design System (SLDS), and modern UX methodologies to deliver accessible, visually consistent, and highly usable digital products.
You will leverage Human-Centered Design (HCD), Salesforce Lightning Design System (SLDS), and modern UX methodologies to deliver accessible, visually consistent, and highly usable digital products.
Apply subdomain-specific methodologies like iterative prompt-driven development for Vibecoding and human-centered design principles for Design . * Author rubrics that distinguish authentic senior ...
Quick apply
Apply subdomain-specific methodologies like iterative prompt-driven development for Vibecoding and human-centered design principles for Design . * Author rubrics that distinguish authentic senior ...
The Senior Human Factors Engineer is a key contributor in informing and guiding development of new ... user-centered design research, analyze and characterize use-related risks, conduct usability ...
The Senior Human Factors Engineer is a key contributor in informing and guiding development of new ... user-centered design research, analyze and characterize use-related risks, conduct usability ...
The Senior Human Factors Engineer is a key contributor in informing and guiding development of new ... user-centered design research, analyze and characterize use-related risks, conduct usability ...
The Senior Human Factors Engineer is a key contributor in informing and guiding development of new ... user-centered design research, analyze and characterize use-related risks, conduct usability ...
The Senior Human Factors Engineer is a key contributor in informing and guiding development of new ... user-centered design research, analyze and characterize use-related risks, conduct usability ...
The Senior Human Factors Engineer is a key contributor in informing and guiding development of new ... user-centered design research, analyze and characterize use-related risks, conduct usability ...
Customer Optimization Strategist (Multiple levels)
San Francisco, CA · Hybrid
$116K/yr
As an Experience Designer, you will: -Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ...
Customer Optimization Strategist (Multiple levels)
San Francisco, CA · Hybrid
$116K/yr
As an Experience Designer, you will: -Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ...
Customer Optimization Strategist (Multiple levels)
Los Angeles, CA · Hybrid
$106K/yr
As an Experience Designer, you will: -Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ...
Customer Optimization Strategist (Multiple levels)
Los Angeles, CA · Hybrid
$106K/yr
As an Experience Designer, you will: -Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ...
Sr. UX Designer
San Diego, CA · On-site
WE ARE: Monterey Technologies, Inc. applies human-centered systems engineering to the design and development of complex, critical systems. Our human modeling approach helps our clients deliver ...
Sr. UX Designer
San Diego, CA · On-site
WE ARE: Monterey Technologies, Inc. applies human-centered systems engineering to the design and development of complex, critical systems. Our human modeling approach helps our clients deliver ...
Sr. UX Designer
San Diego, CA · On-site
WE ARE: Monterey Technologies, Inc. applies human-centered systems engineering to the design and development of complex, critical systems. Our human modeling approach helps our clients deliver ...
Sr. UX Designer
San Diego, CA · On-site
WE ARE: Monterey Technologies, Inc. applies human-centered systems engineering to the design and development of complex, critical systems. Our human modeling approach helps our clients deliver ...
User Researcher
Sacramento, CA · On-site
This role partners with Human-Centered Design (HCD) teams, Product Managers, UX/UI Designers, Business Analysts, Developers, and stakeholders to identify user needs, validate design concepts, and ...
User Researcher
Sacramento, CA · On-site
This role partners with Human-Centered Design (HCD) teams, Product Managers, UX/UI Designers, Business Analysts, Developers, and stakeholders to identify user needs, validate design concepts, and ...
Design Director
San Francisco, CA · On-site
$242 - $335/hr
You'll foster a culture where human-centered design, data-driven decision-making, and AI-enabled workflows work together to solve complex problems and deliver exceptional experiences. This is a ...
Design Director
San Francisco, CA · On-site
$242 - $335/hr
You'll foster a culture where human-centered design, data-driven decision-making, and AI-enabled workflows work together to solve complex problems and deliver exceptional experiences. This is a ...
... design, and performance management. Working under general direction, the HR Division Partner will ... Pet insurance The Associate HR Division Partner will: Partnerships & Relationships * Serve as a ...
... design, and performance management. Working under general direction, the HR Division Partner will ... Pet insurance The Associate HR Division Partner will: Partnerships & Relationships * Serve as a ...
Human Factors Manager
Sunnyvale, CA · On-site
Interface and associate with end-user customers in multiple international markets to gather design ... Demonstrated ability to advocate and effectively champion user-centered design and usability ...
Human Factors Manager
Sunnyvale, CA · On-site
Interface and associate with end-user customers in multiple international markets to gather design ... Demonstrated ability to advocate and effectively champion user-centered design and usability ...
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Job description
Introduction:
We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.
Responsibilities:- Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
- Analyze current-state business processes and design future-state workflows supporting digital transformation.
- Develop customer journeys, service blueprints, process maps, and operational workflows using Human-Centered Design (HCD) principles.
- Identify opportunities to decompose complex business processes into incremental releases.
- Facilitate stakeholder workshops, interviews, and collaborative design sessions.
- Create business process documentation, workflow diagrams, and BPMN 2.0 process models.
- Collaborate with Enterprise Architects, Technical Architects, Product Managers, Developers, and Organizational Change Management teams.
- Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
- Design omnichannel customer experiences that promote digital self-service.
- Recommend process improvements that improve efficiency and customer outcomes.
- Support implementation planning, release planning, operational readiness, and continuous improvement.
- Ensure service designs align with organizational goals, business priorities, and user needs.
Required Experience
- Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
- Experience may be demonstrated using no more than three (3) projects.
- Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
- Experience may be demonstrated using no more than two (2) projects.
Preferred Qualifications
- Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
- Lean Six Sigma Green Belt or Black Belt certification.
- Demonstrated proficiency using BPMN 2.0 standards.
- Experience designing Self-Service First omnichannel service delivery strategies.
- Experience supporting large-scale government digital transformation initiatives.
- Experience facilitating Human-Centered Design (HCD) workshops.
- Knowledge of Agile, Scrum, or SAFe delivery methodologies.
Minimum Qualifications
- Bachelor''''s degree required.
About Estaff
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Industry
Recruiting and staffing services
Company size
1 - 10 Employees
Headquarters location
Austin, TX, US
Year founded
2008