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Associate Gold Customer Service Representative Jobs in Kansas

Wesco

Customer Service Representative Associate

Overland Park, KS · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and ...

PetSuites

Customer Service Representative

Shawnee, KS · On-site

$13 - $14/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

PetSuites

Customer Service Representative

Shawnee, KS · On-site

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private owner of ...

LoanMax Title Loans

Customer Service Representative

Olathe, KS · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative LoanMax Title Loans 1605 E Santa Fe St Olathe, KS 66061 Pay Range $16 - $17 per hour Compensation is based on experience, qualifications, and performance. Bonus ...

PetSuites

Customer Service Representative

Shawnee, KS · On-site

$13 - $14/hr

  • Medical

  • Dental

  • Vision

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ...

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All JobsAssociate Gold Customer Service Representative JobsAssociate Gold Customer Service Representative Jobs in Kansas

Associate Gold Customer Service Representative information

See Kansas salary details

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How much do associate gold customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for associate gold customer service representative in Kansas is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $17.16 per hour, depending on experience, location, and employer.

What is the difference between Associate Gold Customer Service Representative vs Customer Support Specialist?

AspectAssociate Gold Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service certificationsHigh school diploma; customer service or technical certifications often preferred
Work EnvironmentCall centers, retail, banking, or service industriesCall centers, technical support, retail, or online service platforms
Employer & Industry UsageFinancial services, retail, telecom, hospitalityTech companies, retail, telecom, online services
Search & Comparison IntentCustomer service roles with basic support dutiesTechnical or specialized customer support roles

The Associate Gold Customer Service Representative typically handles general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often provide technical assistance or specialized support, sometimes requiring additional certifications. Both roles are customer-facing but differ in complexity and technical requirements.

What are the key skills and qualifications needed to thrive as an associate gold customer service representative, and why are they important?

To thrive as an Associate Gold Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and proficiency in basic office applications are typically required. Patience, active listening, and a positive attitude help build rapport and effectively resolve customer concerns. These qualifications ensure exceptional service delivery, customer satisfaction, and the ability to handle complex inquiries efficiently.

What are some common challenges faced by associate gold customer service representatives, and how are they supported in overcoming them?

Associate Gold Customer Service Representatives often handle high-priority clients who expect quick, expert assistance. A common challenge is managing multiple complex inquiries while maintaining a high standard of service. To support representatives, companies typically offer comprehensive onboarding, ongoing training, and access to knowledge bases. Team leads and supervisors are also available for guidance, and collaboration with departments like technical support and billing is encouraged to resolve customer issues efficiently.

What is an associate gold customer service representative?

An Associate Gold Customer Service Representative is an entry-level professional who provides support to customers, often for financial institutions or companies with premium service tiers. They handle customer inquiries, resolve issues, and ensure a positive experience for clients designated as 'Gold' or high-value customers. Their responsibilities may include answering calls, responding to emails, and guiding customers through processes or troubleshooting problems. This role requires strong communication skills, patience, and a focus on delivering excellent service. Training is typically provided, and advancement opportunities are available for high performers.

What are popular job titles related to Associate Gold Customer Service Representative jobs in Kansas?

For Associate Gold Customer Service Representative jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Associate Gold Customer Service Representative jobs in Kansas look for?

The top searched job categories for Associate Gold Customer Service Representative jobs in Kansas are:

What cities in Kansas are hiring for Associate Gold Customer Service Representative jobs?

Cities in Kansas with the most Associate Gold Customer Service Representative job openings:

Associate Gold Customer Service Representative jobs near you
Infographic showing various Associate Gold Customer Service Representative job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,792 per year, or $15.3 per hour.

Customer Service Representative Associate

Wesco

Overland Park, KS • On-site

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Wesco rating

7.1

Company rating: 7.1 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

204th of 364 rated logistics

Job description

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

  • Interacts with customers by phone or in person to provide information and to ensure best service possible.
  • Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
  • Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
  • Refers unresolved customer grievances to designated departments for further investigation.
  • Completes customer invoicing. 
  • Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity. 
  • Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.  
  • Prepares for, attends, and participates in weekly sales meetings.
  • Remains current on industry trends, market activity and competitor products.

Qualifications:

  • High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
  • 0-2 years of relevant experience
  • 1 year of sales experience preferred
  • Direct Sales (B2B) experience preferred
  • Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
  • Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Ability to build working relationships with other functional areas to best support mutual objectives
  • Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
  • Ability to research and resolve customer issues
  • Strong written and verbal communication skills
  • Basic computer skills
  • Ability to effectively prioritize and execute tasks
  • Ability to build and maintain long-term relationships with customers

#LI-SC1

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. 

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. 

This posting is for a current, active vacancy intended for immediate hire.

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