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Associate Front Jobs in Addison, IL (NOW HIRING)

Chicago Marriott Northwest

Front Desk Manager

Hoffman Estates, IL · On-site

$45K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise, train, coach, and evaluate Front Desk Agents and Guest Service Associates. * Ensure efficient guest check-in and check-out procedures. * Handle guest concerns, complaints, and special ...

Chicago Marriott Northwest

Front Desk Manager

Hoffman Estates, IL · On-site

$45K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise, train, coach, and evaluate Front Desk Agents and Guest Service Associates. * Ensure efficient guest check-in and check-out procedures. * Handle guest concerns, complaints, and special ...

Chicago Marriott Suites Deerfield

Front Desk Agent

Deerfield, IL · On-site

$14.50 - $18.25/hr

  • Retirement

Front Office Associate At Crescent Hotels & Resorts, we are a team of hospitality professionals who take pride in creating exceptional guest experiences. Our associates are the heart of what we do ...

Pure Barre

Front Desk/ Sales Associate

Vernon Hills, IL · On-site

$13 - $16.25/hr

Job Opportunity Pure Barre Vernon Hills is currently seeking a qualified Sales Representative/Front Desk Associate. The purpose of the Sales Representative is to assist the General Manager with new ...

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Associate Front information

See Addison, IL salary details

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How much do associate front jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for associate front in Addison, IL is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.56 per hour, depending on experience, location, and employer.

What is an associate front?

An Associate Front position typically refers to an entry-level role at the front end of a retail store, such as a cashier, greeter, or customer service associate. These employees are responsible for assisting customers, processing transactions, managing returns, and maintaining a clean and organized front area. Associate Front staff play a crucial role in creating a positive first impression and ensuring customers have a smooth shopping experience. The role often involves standing for extended periods, handling cash, and providing information about products or store policies.

What are the key skills and qualifications needed to thrive as an associate front desk agent?

To thrive as an Associate Front Desk Agent, you typically need strong customer service skills, basic administrative abilities, and a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), reservation software, and office equipment is often required. Exceptional communication, problem-solving, and attention to detail help you stand out in this role. These skills are essential for ensuring a positive guest experience and smooth front desk operations in hospitality settings.

What are some common challenges faced by associate front desk professionals in a fast-paced environment?

Associate Front Desk professionals often encounter challenges such as managing multiple tasks simultaneously, handling high volumes of guest inquiries, and maintaining a positive attitude during busy periods. Balancing administrative duties with excellent customer service can be demanding, especially when resolving unexpected issues or addressing guest concerns quickly. Developing strong organizational and communication skills is key to thriving in this collaborative and dynamic role.

Are associate front positions entry level?

Associate front positions are often considered entry-level roles that typically require basic customer service skills and a high school diploma or equivalent. They may involve tasks such as assisting customers, operating point-of-sale systems, and maintaining the sales floor, with opportunities for on-the-job training. However, some employers may prefer candidates with prior retail or hospitality experience.

Is a front office associate a good job?

A front office associate is responsible for customer service, administrative tasks, and managing front desk operations, often requiring communication and organizational skills. The role can offer steady employment, opportunities for advancement, and experience in hospitality or corporate environments, but job satisfaction depends on the work setting and individual preferences.

What does a front associate do?

A front associate is responsible for customer service tasks at the front desk or checkout area, including greeting customers, processing transactions, and providing information. They often use point-of-sale systems and need good communication skills to ensure a positive customer experience.

What cities near Addison, IL are hiring for Associate Front jobs?

Cities near Addison, IL with the most Associate Front job openings:

Associate Front jobs near you

Front Desk Manager

Chicago Marriott Northwest

Hoffman Estates, IL • On-site

$45K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Front Desk Manager

Company: The Ghoman Group
Job Title: Front Desk Manager
Employment Type: Full-Time, Permanent
Work Arrangement: On-Site
Location: Marriott Chicago Northwest
Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192
Salary: $45,000 – $75,000 per year

About the Role

The Ghoman Group is seeking an experienced and customer-focused Front Desk Manager to lead the Front Office team at Marriott Chicago Northwest. The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, managing front office staff, and maintaining efficient hotel operations.

The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to create memorable guest experiences while maintaining Marriott service standards.

Key Responsibilities

  • Oversee the daily operations of the Front Desk and Front Office Department.

  • Supervise, train, coach, and evaluate Front Desk Agents and Guest Service Associates.

  • Ensure efficient guest check-in and check-out procedures.

  • Handle guest concerns, complaints, and special requests professionally and promptly.

  • Maintain high levels of guest satisfaction and service quality.

  • Create staff schedules and ensure adequate coverage for all shifts.

  • Monitor employee performance and provide ongoing coaching and development.

  • Ensure compliance with hotel policies, procedures, and brand standards.

  • Coordinate with Housekeeping, Engineering, Food & Beverage, and Sales departments to ensure seamless guest experiences.

  • Monitor room availability, room assignments, and occupancy levels.

  • Assist with revenue optimization by maximizing room inventory and upselling opportunities.

  • Review daily reports, cash reconciliation, credit card transactions, and billing accuracy.

  • Maintain accurate guest records and front office documentation.

  • Ensure compliance with safety, security, and emergency procedures.

  • Support management with operational goals and special projects.

Required Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.

  • Minimum 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel environment.

  • Strong knowledge of hotel front office operations and guest service procedures.

  • Previous experience with Marriott or other major hotel brands is preferred.

  • Experience using hotel Property Management Systems (PMS), such as Opera Cloud, Opera PMS, or similar.

  • Strong leadership and team management skills.

  • Excellent verbal and written communication skills.

  • Ability to work in a fast-paced hospitality environment.

Preferred Qualifications

  • Marriott brand experience preferred.

  • Experience with revenue management and room inventory control.

  • Knowledge of guest loyalty programs.

  • CPR/First Aid certification is a plus.

Skills

  • Leadership and Team Management

  • Guest Relations

  • Conflict Resolution

  • Customer Service Excellence

  • Front Office Operations

  • Hotel Property Management Systems (PMS)

  • Cash Handling and Night Audit Support

  • Scheduling and Staff Development

  • Problem Solving

  • Microsoft Office Suite

Work Schedule

  • Full-Time

  • On-Site Position

  • Flexible schedule including mornings, evenings, weekends, and holidays as required by hotel operations.

Compensation & Benefits

  • Competitive annual salary: $45,000 – $75,000

  • Performance-based bonus opportunities

  • Health, Dental, and Vision Insurance

  • Paid Time Off (PTO)

  • Paid Holidays

  • 401(k) Retirement Plan

  • Professional Development and Training

  • Career Advancement Opportunities within The Ghoman Group

Application Requirements

Interested candidates should submit:

  • Updated Resume

  • Professional References

  • Cover Letter (Optional)

Screening Questions

  1. Do you have at least 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel?

  2. Have you previously worked with Marriott or another major hotel brand?

  3. Which hotel Property Management Systems (PMS) have you used (e.g., Opera PMS, Opera Cloud)?

  4. Do you have experience managing and scheduling front office staff?

  5. Are you authorized to work in the United States?

  6. Are you able to work on-site at Marriott Chicago Northwest, 4800 Hoffman Blvd, Hoffman Estates, IL 60192?

  7. What are your salary expectations?

Only qualified candidates with hotel front office leadership experience will be considered.