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Associate Director Product Complaint Jobs (NOW HIRING)

Stryker

Associate Manager, Product Quality

Cary, IL · On-site

$112K - $188K/yr

Provide oversight and continuous improvement of product complaint handling, stability program ... direct and indirect reports * Master of Arts (MA), Master of Science (MS), Certified Quality ...

Sizmek

Associate Director, Product Marketing

Manhattan, NY · On-site

$150K - $180K/yr

Associate Director, Product Marketing IQM is redefining how modern advertisers navigate complex, highly regulated media environments. Our AI‑driven media buying platform is built to deliver smarter ...

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How much do associate director product complaint jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for associate director product complaint in the United States is $30.50, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $37.98 per hour, depending on experience, location, and employer.

What does an associate director product complaint do?

An Associate Director of Product Complaint oversees the management and resolution of product complaints within a company, typically in regulated industries like pharmaceuticals or medical devices. They ensure that all complaints are investigated thoroughly, reported in compliance with regulatory requirements, and that corrective actions are implemented. This role often involves leading a team, collaborating with quality assurance and regulatory departments, and analyzing complaint data to identify trends and areas for improvement. Their work is critical for maintaining product quality, safety, and customer satisfaction.

What are the key skills and qualifications needed to thrive as an associate director product complaint?

To thrive as an Associate Director of Product Complaint, you need a solid background in quality assurance, regulatory compliance, and complaint management, often supported by a degree in life sciences or engineering and relevant industry experience. Familiarity with quality management systems (QMS), complaint tracking software, and knowledge of regulations such as FDA 21 CFR Part 820 or ISO 13485 is essential. Strong analytical thinking, leadership, and effective communication skills help in managing teams, resolving issues, and liaising with regulatory bodies. These competencies ensure compliance, timely resolution of product issues, and maintenance of product quality and customer trust.

What are the main challenges faced by an associate director product complaint, and how can they be addressed?

One of the main challenges in the Associate Director Product Complaint role is managing complex investigations across multiple products while ensuring compliance with regulatory requirements. This often involves coordinating cross-functional teams, such as quality assurance, regulatory affairs, and manufacturing, to resolve issues efficiently. Strong communication and leadership skills are crucial to align stakeholders and drive timely resolutions. Staying updated on evolving regulations and implementing robust processes for tracking and reporting complaints can help address these challenges effectively.

What is the difference between Associate Director Product Complaint vs Product Complaint Manager?

AspectAssociate Director Product ComplaintProduct Complaint Manager
ResponsibilitiesOversees complaint resolution strategies, manages teams, and ensures compliance with regulationsHandles complaint investigations, coordinates with teams, and reports findings
Required CredentialsBachelor's degree, experience in quality or compliance, leadership skillsBachelor's degree, experience in complaint handling, regulatory knowledge
Work EnvironmentStrategic, leadership-focused, cross-departmental collaborationOperational, detail-oriented, customer-focused
Industry UsageCommon in pharmaceutical, biotech, and healthcare sectorsUsed in similar industries, often as a mid-level role

The Associate Director Product Complaint typically holds a higher strategic and leadership role, overseeing complaint processes and compliance at a departmental level. The Product Complaint Manager focuses more on day-to-day complaint investigations and operational tasks. Both roles require relevant industry experience and regulatory knowledge, but the Associate Director generally has broader responsibilities and leadership duties.

What are popular job titles related to Associate Director Product Complaint jobs?

For Associate Director Product Complaint jobs, the most frequently searched job titles are:

Infographic showing various Associate Director Product Complaint job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $63,431 per year, or $30.5 per hour.

Associate Director, Product Marketing

Boulder, CO • On-site, Remote

Watchmaker Genomics
Biotechnology Research and Development • 11 - 50 employees
Learn more about Watchmaker Genomicsexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Position: Associate Director, Product Marketing (open to Director role with commensurate experience)
Department: Marketing
Position Type: Full time
Location: Boulder, CO (preferred) or remote
Experience: MS and +12 years of relevant industry experience, including 5 years in people management and a proven track record in product marketing, commercialization, and strategic leadership.
Watchmaker Genomics is seeking a strategic, collaborative, and scientifically driven Associate Director of Product Marketing, reporting to our Vice President, Marketing, to lead our Product Marketing function. This individual will oversee a team responsible for product commercialization, technical marketing, scientific content development, and commercial execution across our genomics and molecular diagnostics portfolios.
The Associate Director will partner closely with Product Management, R&D, Applications, Commercial, and Marketing Communications to translate scientific innovation into successful product launches and sustained commercial growth. This role combines strategic leadership with scientific expertise to drive product positioning, commercialization planning, customer engagement, and lifecycle marketing while developing a high-performing Product Marketing team.
This is a highly visible leadership role with broad influence across the organization and significant opportunity to shape Watchmaker's commercial strategy and long-term growth.
Responsibilities:
Team Leadership & Management
  • Lead, mentor, and develop a high-performing Product Marketing team.
  • Foster a collaborative, customer-focused culture while setting clear goals, priorities, and performance expectations.
  • Allocate team resources to support commercialization priorities across the portfolio.

Product Commercialization & Go-to-Market
  • Lead the Product Marketing team in developing and executing commercialization strategies across Watchmaker's genomics and molecular diagnostics portfolios.
  • Own the overall product positioning framework and unified communication strategy, ensuring consistent, differentiated messaging across products, campaigns, and customer touchpoints.
  • Guide cross-functional go-to-market planning and lifecycle marketing strategies, including positioning, messaging, launch strategy, sales enablement, and lifecycle marketing.
  • Ensure successful commercialization through close partnership with Product Management, Commercial, Applications, R&D, and Operations.

Technical Marketing & Scientific Content
  • Oversee the development of scientific content and technical marketing assets that communicate differentiated product value.
  • Guide technical marketing priorities, including customer collaborations, technical data generation, and publication strategy.
  • Ensure scientific accuracy and consistency across customer-facing marketing materials.
  • Support the advancement of digital marketing initiatives, including demand generation, lead management, and e-commerce, to expand market reach, strengthen customer acquisition and conversion, and support revenue growth.

Cross-functional and Strategic Marketing Leadership
  • Partner with Product Management to align commercialization activities with portfolio strategy and product roadmaps.
  • Provide strategic direction for partnerships with Marketing Communications, Sales, Applications, and Executive Leadership.
  • Incorporate customer insights, competitive intelligence, and market trends into commercialization planning.
  • Establish commercialization priorities and marketing investments that support portfolio growth.
  • Monitor marketing performance and optimize programs using data-driven insights.
  • Contribute to annual commercial planning and continuous improvement of marketing processes.

Education and Experience
  • MS in Molecular Biology, Biochemistry, Genetics, Genomics, or a related scientific discipline required.
  • Minimum of 12 years of relevant industry experience in life sciences, biotechnology, or molecular diagnostics.
  • 2-4 years of people management experience with demonstrated success developing high-performing teams.
  • Demonstrated experience leading product commercialization and product marketing initiatives.
  • Experience participating in or leading cross-functional new product development teams.
  • Strong understanding of genomics, molecular diagnostics, or related technologies.
  • Customer-facing experience (e.g., Product Management, Field Applications, Technical Marketing, or Sales) is preferred.

Skills and Requirements
  • Demonstrated success leading and developing high-performing Product Marketing teams.
  • Proven experience leading product commercialization and go-to-market initiatives in the life sciences, biotechnology, or molecular diagnostics industry.
  • Strong scientific foundation with the ability to translate complex technical concepts into compelling customer value propositions.
  • Excellent scientific writing, communication, and presentation skills.
  • Experience developing product positioning, messaging, sales enablement, and commercialization strategies.
  • Ability to influence and collaborate effectively across Product Management, R&D, Applications, Commercial, Marketing Communications, and Executive Leadership.
  • Strong customer and market orientation with experience incorporating customer insights and competitive intelligence into commercial strategy.
  • Data-driven mindset with experience measuring commercialization effectiveness and marketing performance.
  • Excellent organizational and project management skills, with the ability to prioritize multiple strategic initiatives in a fast-paced environment.
  • Willingness to travel up to 25% (domestic and international).

Compensation
The base compensation for the Associate Director, Product Marketing role starts at $150,000 - $170,000 + bonus + equity; actual pay will be adjusted based on skills and experience. Employees are eligible for Flexible Time Off, Holidays, employer covers 75% of base medical plan with buy-up options, employer paid dental, employer paid vision, employer paid $25,000 life/AD&D policy, paid parental leave, and a 401(k) retirement plan.
Application Procedure
To apply for the position, please submit the following in a PDF format on watchmakergenomics.com:
  • Letter of motivation
  • Resume or Curriculum vitae, highlighting relevant qualifications and experience

Applications without a Letter of Motivation will not be considered. Local candidates preferred.
Applications will be accepted on a rolling basis and the position will remain open until filled; however, early submission is encouraged as review will begin immediately.
If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested.
*** NO RECRUITMENT AGENCIES PLEASE
We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics.
*** WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.
All applicants will be asked if currently eligible to work in the United States of America; and if now or in the future will require visa sponsorship to continue working in the United States.
This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable federal, state, and local laws.

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