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Associate Director Product Complaint Jobs (NOW HIRING)

RXinsider LTD.

$133K - $238K/yr

Associate Director, Product Marketing - Enablon Wolters Kluwer - CP & ESG Division Enablon's Associate Director, Product Marketing serves as a critical connection point between product, sales ...

Stryker Group

Associate Manager, Product Quality

Cary, IL · On-site

$112K - $188K/yr

Provide oversight and continuous improvement of product complaint handling, stability program ... direct and indirect reports * Master of Arts (MA), Master of Science (MS), Certified Quality ...

Stryker

Associate Manager, Product Quality

Cary, IL

$112K - $188K/yr

Provide oversight and continuous improvement of product complaint handling, stability program ... direct and indirect reports * Master of Arts (MA), Master of Science (MS), Certified Quality ...

iCivics

$90K/yr

Associate Director, Product Marketing Full Time Cambridge, MA, US 2 days ago Requisition ID: 1012 Salary: $90,000.00 Annually About the role: The Associate Director of Product Marketing connects ...

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How much do associate director product complaint jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for associate director product complaint in the United States is $30.50, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $37.98 per hour, depending on experience, location, and employer.

What does an associate director product complaint do?

An Associate Director of Product Complaint oversees the management and resolution of product complaints within a company, typically in regulated industries like pharmaceuticals or medical devices. They ensure that all complaints are investigated thoroughly, reported in compliance with regulatory requirements, and that corrective actions are implemented. This role often involves leading a team, collaborating with quality assurance and regulatory departments, and analyzing complaint data to identify trends and areas for improvement. Their work is critical for maintaining product quality, safety, and customer satisfaction.

What are the key skills and qualifications needed to thrive as an associate director product complaint?

To thrive as an Associate Director of Product Complaint, you need a solid background in quality assurance, regulatory compliance, and complaint management, often supported by a degree in life sciences or engineering and relevant industry experience. Familiarity with quality management systems (QMS), complaint tracking software, and knowledge of regulations such as FDA 21 CFR Part 820 or ISO 13485 is essential. Strong analytical thinking, leadership, and effective communication skills help in managing teams, resolving issues, and liaising with regulatory bodies. These competencies ensure compliance, timely resolution of product issues, and maintenance of product quality and customer trust.

What are the main challenges faced by an associate director product complaint, and how can they be addressed?

One of the main challenges in the Associate Director Product Complaint role is managing complex investigations across multiple products while ensuring compliance with regulatory requirements. This often involves coordinating cross-functional teams, such as quality assurance, regulatory affairs, and manufacturing, to resolve issues efficiently. Strong communication and leadership skills are crucial to align stakeholders and drive timely resolutions. Staying updated on evolving regulations and implementing robust processes for tracking and reporting complaints can help address these challenges effectively.

What is the difference between Associate Director Product Complaint vs Product Complaint Manager?

AspectAssociate Director Product ComplaintProduct Complaint Manager
ResponsibilitiesOversees complaint resolution strategies, manages teams, and ensures compliance with regulationsHandles complaint investigations, coordinates with teams, and reports findings
Required CredentialsBachelor's degree, experience in quality or compliance, leadership skillsBachelor's degree, experience in complaint handling, regulatory knowledge
Work EnvironmentStrategic, leadership-focused, cross-departmental collaborationOperational, detail-oriented, customer-focused
Industry UsageCommon in pharmaceutical, biotech, and healthcare sectorsUsed in similar industries, often as a mid-level role

The Associate Director Product Complaint typically holds a higher strategic and leadership role, overseeing complaint processes and compliance at a departmental level. The Product Complaint Manager focuses more on day-to-day complaint investigations and operational tasks. Both roles require relevant industry experience and regulatory knowledge, but the Associate Director generally has broader responsibilities and leadership duties.

What are popular job titles related to Associate Director Product Complaint jobs?

For Associate Director Product Complaint jobs, the most frequently searched job titles are:

Infographic showing various Associate Director Product Complaint job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $63,431 per year, or $30.5 per hour.

Product Complaint Associate

Richmond, VA • On-site

Integrated Resources INC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resources INCexternal

Contractor

Re-posted 27 days ago

Job description

Company Description

A Few Words About Us
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

This is Direct Hire with our Client

Job Description

Position Summary: 

In compliance with current good manufacturing practices, the Product Complaint Associate is responsible for supporting the timely processing, distribution, customer service and administrative duties for quality defect allegations reported for all human drug products within the scope of the Product Quality Complaints (PQC) Group.


Essential Functions: 

Triaging all received complaints in order to immediately identify any potentially expedited quality/compliance issues. 

Responsible for recording any quality complaint information received into the PQC complaint database. 

This includes entering new complaints; determine when a complaint should be investigated or recorded for trending purposes only, and when a complaint sample should be retrieved for evaluation. Issue response letters to complainants regarding product complaints received. Responsible for bringing any potential product trend to PQC management attention. 

Maintain consistent quality work and compliance in addition to completing the daily workload. 

Ability to make quality decisions based on policies and procedures. Ability to appropriately manage confidential information.


Other Duties: 

Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year.


Principal Relationships: 

Internal Contacts - 

Constant communication with Quality Assurance Product Complaint colleagues as well as other individuals within the organization. 

Frequent interaction and communication with internal colleagues at domestic and international locations. 

Daily contact with colleagues from Drug Safety, Medical Information, Corporate Legal, Marketing. External Contacts.


Qualifications

Qualification-

Bachelor's or Associate Degree or High School graduate with equivalent experience.

Bachelors or Associate degree with a minimum of 1-3 years' experience in a related field, or a high school graduate with a minimum of 3-5 years in a related field. 

Understanding of Code of Federal Regulation good manufacturing practices for finished pharmaceuticals with emphasis on complaint handling requirements. 

Experience with personal computing systems including database, spreadsheet and word processing applications. 

Excellent oral and written communication skills and organizational skills.

1-3 years of Pharma experience

1-3 years of experience in Quality Assurance


Additional Information

This is Direct Hire with Our Client

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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