Associate Director Of Operations Jobs in Kansas (NOW HIRING)

At Boot Hill Casino & Resort, we live The Maverick Way, bringing energy, integrity, and pride to everything we do. From the gaming floor to behind-the-scenes operations, our team creates extraordinary experiences rooted in connection, accountability, and a commitment to excellence.

We're looking for a Director of Cage Operations who is a strategic leader, trusted financial steward, and champion of compliance. In this role, you'll oversee all Cage and Count operations, ensuring the highest standards of accuracy, security, guest service, and regulatory compliance. You will lead a team responsible for safeguarding company assets, delivering exceptional service, and supporting the property's overall success.

• Build a diverse team of service-focused individuals
• Provide consistent and outstanding guest service
• Develop and create extraordinary entertainment experiences
• Take pride in our clean and well-maintained facility
• Support the communities in which we work and live
• Be respectful, inclusive, and responsible in all we do

• Lead and manage all Cage and Count operations to ensure efficiency, accuracy, and compliance
• Develop and manage departmental budgets, monitoring expenses and operational performance
• Ensure compliance with Kansas Gaming Regulations, Title 31 requirements, the Responsible Gambling Plan, and the Voluntary Exclusion Program
• Oversee reporting related to cash transactions, chip exchanges, check cashing, overages, shortages, and other financial activities
• Safeguard company assets by maintaining proper bankroll levels, controlling credit instruments, and enforcing security procedures
• Direct investigations into discrepancies, variances, shortages, and other operational concerns
• Implement and enforce policies, procedures, internal controls, and departmental standards
• Review and approve check-cashing privileges and assist in resolving guest concerns and disputes within the Cage
• Recruit, interview, hire, train, coach, develop, evaluate, and retain a high-performing Cage Operations team
• Maintain accurate training records and ensure team members remain current on all required certifications and compliance training
• Review and reconcile operational records, reports, forms, and stored data to ensure accuracy and accountability
• Inventory and inspect Cage, Main Bank, Count Room equipment, and facilities, submitting work requests as necessary
• Promote Players Club membership enrollment and support property-wide guest engagement initiatives
• Assist with the safety and security of guests, Team Members, and company assets
• Maintain strong awareness of all marketing promotions, special events, and property activities
• Champion The Maverick Way by fostering a culture of accountability, teamwork, integrity, and exceptional guest service

• Strong leadership skills with the ability to develop, coach, and inspire teams
• High level of integrity and commitment to compliance
• Excellent communication, organizational, and problem-solving abilities
• Ability to analyze financial and operational data with accuracy and attention to detail
• Strong decision-making skills and the ability to remain calm under pressure
• Passion for delivering exceptional service while maintaining operational excellence

• Knowledge of Casino Cage Operations and cash-handling procedures
• Working knowledge of Title 31 regulations and gaming compliance requirements
• Ability to read, write, and communicate effectively in English
• Skill in preparing reports, maintaining records, and responding to correspondence
• Ability to perform intermediate mathematical calculations
• Knowledge of Internal Controls and the ability to ensure departmental compliance
• Ability to establish and maintain effective working relationships across all levels of the organization
• Ability to maintain strict confidentiality regarding financial data, guest information, casino procedures, company policies, and operational activities
• Full-Time
• Must be available to work evenings, weekends, holidays, and as business needs require
• Must be at least 21 years of age
• Must be able to obtain and maintain a Kansas Racing and Gaming License
• Competitive Pay
• Free Meals Every Shift
• 401(k) Plan with Discretionary Match*
• Free Life, Dental & Vision Insurance*
• Health Insurance Packages
• Paid Time Off Program*

*Ask HR for complete details on available benefits.

Capable of carrying out a given task with all details necessary to get the task done well

Inspires teammates to follow them

Devoted to a task or purpose with loyalty or integrity

Inspired to perform well by monetary reimbursement

KRGC License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.