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Associate Director External Workforce Management Jobs

Paylocity

Director Workforce Management Ops

Position Overview The Director of Workforce Management serves as a strategic leader and oversees the Workforce Management (WFM) system for Paylocity's contact center. The Director plays a critical ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

... and external professional practice expectations. * Build relationships with peers and clients ... associates or relatives that is protected under applicable federal, state, or local law.

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

... and external professional practice expectations. * Build relationships with peers and clients ... associates or relatives that is protected under applicable federal, state, or local law.

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Associate Director External Workforce Management information

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$31K

$71.8K

$107.5K

How much do associate director external workforce management jobs pay per year?

As of Sep 11, 2026, the average yearly pay for associate director external workforce management in the United States is $71,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $87,000.00 per year, depending on experience, location, and employer.

What is an associate director external workforce management?

An Associate Director of External Workforce Management oversees the strategy, operations, and compliance of an organization's contingent workforce, including contractors, freelancers, and temporary staff. They are responsible for managing vendor relationships, optimizing external talent acquisition, and ensuring that workforce solutions align with overall business objectives. This role often collaborates with procurement, HR, and legal teams to mitigate risk, control costs, and drive efficiency in workforce planning.

What are the key skills and qualifications needed to thrive as an associate director external workforce management?

To thrive as an Associate Director External Workforce Management, you need expertise in workforce planning, vendor management, and compliance, typically supported by a bachelor’s or master’s degree in business, HR, or a related field. Familiarity with vendor management systems (VMS), contingent labor platforms, and relevant certifications such as Certified Contingent Workforce Professional (CCWP) are highly valued. Strong negotiation, leadership, and analytical skills help build effective partnerships and optimize workforce strategies. These competencies are vital for ensuring a flexible, compliant, and cost-effective external workforce that aligns with organizational goals.

What are common challenges faced by an associate director external workforce management, and how can they be addressed?

One of the main challenges in this role is effectively aligning external workforce strategies with organizational goals while managing multiple vendors and ensuring compliance with labor regulations. Balancing cost efficiency, quality, and flexibility often requires strong negotiation and relationship management skills. To address these challenges, it's important to stay updated on industry best practices, foster transparent communication with both internal stakeholders and external partners, and implement robust performance tracking systems. Regularly reviewing vendor contracts and workforce data also helps mitigate risks and support continuous improvement.

What are popular job titles related to Associate Director External Workforce Management jobs?

For Associate Director External Workforce Management jobs, the most frequently searched job titles are:

Infographic showing various Associate Director External Workforce Management job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $71,807 per year, or $34.5 per hour.

Workforce Management Analyst

West Des Moines, IA • On-site

Farm Bureau Financial Services
See more jobs at Farm Bureau Financial Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Workforce Management Analyst

Do you have experience leveraging data and analysis to review trends? Do you have strong communication, customer service and relationship building skills? If so, this Workforce Management Analyst opportunity may be a great fit for you!

Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, auto, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Workforce Management Analyst, you will be responsible for analyzing the intra-day contact volume data while supporting the functional management within the Call Center to ensure resource optimization. You will monitor daily and hourly service levels for all contact types and make real-time adjustments to the schedule to ensure departmental KPIs. In this role, you will also develop accurate and effective schedules and leverage real-time decision-making to ensure that service level targets are achieved. In addition, you will:

  • Review existing data and perform research to develop recommendations and solutions for the Multi-Line Contact Center.
  • Provide information pertinent to the development of appropriate strategies by assembling and presenting reports and presentations of key data variables needed to drive decisions.
  • Build, enhance, and refine reporting through dashboards and other data visualization techniques that promote management's understanding of and access to key business metrics/indicators.
  • Develop reports and presentations on project conclusions and implications, documenting analyses and ensuring that key stakeholders understand the business implications for those analyses.
  • Utilize internal and external information to understand key variables that will help improve/standardize/support both current and future work processes.
  • Preserve confidentiality of production data results.

What It Takes to Join Our Team:

  • College degree (Statistics, Mathematics, Economics, or Business preferred) or equivalent plus one-year relevant experience required. Data research and analysis experience preferred.
  • Experience in conducting and interpreting results from qualitative and quantitative survey and database research.
  • Working knowledge of Microsoft Access, Microsoft Excel Power Pivot, and Power BI. Knowledge of Workforce Management systems preferred (such as NICE).
  • Must have the ability to learn/apply new software and capture, analyze, and synthesize data and report results.
  • Strong analytical and logical skills associated with numbers.
  • Excellent written and verbal communication skills.
  • Strong proven communication skills and must have a teamwork mindset.
  • Ability to work in-person from our office in West Des Moines, Iowa or Manhattan, Kansas.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, and a cafeteria. If your values align with ours, we invite you to join Farm Bureau Financial Services…where the grass really IS greener!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.