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Associate Director Customer Service Jobs in Utah

Innovative Labs

Customer Service Associate

Springville, UT · On-site

$13.50 - $18.50/hr

The Customer Service Associate supports order flow, inventory visibility, documentation accuracy, and cross-functional coordination to deliver a consistent and reliable customer experience. What You ...

Savers | Value Village

Customer Service Associate

Orem, UT · On-site

$12.50 - $17.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Rocket Express

Customer Service Associate

Midvale, UT · On-site

$16/hr

If so our, full-time Customer Service Associate at Rocket Express located at 150 W 7200 South, Midvale, UT, is the perfect position for you! You will bring joy to people's journeys by creating a ...

Savers | Value Village

Customer Service Associate

Provo, UT · On-site

$13.75 - $19/hr

Customer Service Associate As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our ...

Savers/Value Village

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers/Value Village

Customer Service Associate

Ogden, UT · On-site

$14.25 - $19.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Innovative Labs, LLC

Customer Service Associate

Springville, UT · On-site

$13.50 - $18.50/hr

The Customer Service Associate supports order flow, inventory visibility, documentation accuracy, and cross-functional coordination to deliver a consistent and reliable customer experience. What You ...

Savers Value Village

Customer Service Associate

Midvale, UT · On-site

$13.75 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers Value Village

Customer Service Associate

Ogden, UT · On-site

$14.25 - $19.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Tjx

Customer Service Associate

Sandy, UT · On-site

$13 - $17.10/hr

Provides timely, courteous and knowledgeable service to customers * Engages customers, providing ... Encourages Associate use of shrink reduction resources * Promotes safety awareness and supports ...

Savers - US

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers/Value Village

Customer Service Associate

Layton, UT · On-site

$13.25 - $18.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Innovative Labs

Customer Service Associate

Springville, UT · On-site

$13.50 - $18.50/hr

The Customer Service Associate supports order flow, inventory visibility, documentation accuracy, and cross-functional coordination to deliver a consistent and reliable customer experience. What You ...

TJX Companies

Customer Service Associate

Sandy, UT · On-site

$13 - $17.10/hr

Provides timely, courteous and knowledgeable service to customers * Engages customers, providing ... Encourages Associate use of shrink reduction resources * Promotes safety awareness and supports ...

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All JobsAssociate Customer Service JobsAssociate Director Customer Service JobsAssociate Director Customer Service Jobs in Utah

Associate Director Customer Service information

What does an associate director customer service do?

An Associate Director of Customer Service oversees the daily operations of the customer service department, ensuring high-quality support for customers and clients. They are responsible for developing strategies to improve customer satisfaction, managing and mentoring customer service teams, and implementing policies to optimize service delivery. Additionally, they analyze performance metrics, handle escalated customer issues, and work closely with other departments to align customer service goals with organizational objectives.

What are the key skills and qualifications needed to thrive as an associate director customer service?

To thrive as an Associate Director Customer Service, you need strong leadership skills, deep knowledge of customer service best practices, and typically a bachelor's degree in business or a related field. Experience with CRM systems, call center technologies, and data analytics tools—along with certifications like Six Sigma or COPC—are highly valuable. Outstanding communication, problem-solving, and team management abilities help you excel in driving performance and fostering a positive work environment. These skills and qualifications are crucial for ensuring exceptional service delivery, efficient operations, and high customer satisfaction.

How does an associate director customer service typically collaborate with other departments to improve customer experience?

An Associate Director of Customer Service frequently partners with teams such as sales, product development, and IT to identify pain points and implement solutions that enhance the customer journey. This collaboration may include participating in cross-functional meetings, sharing customer feedback, and aligning service initiatives with organizational goals. Effective communication and teamwork are essential, as the role often acts as a bridge between frontline staff and senior leadership to drive continuous improvement across the company.

What is the difference between Associate Director Customer Service vs Customer Service Manager?

AspectAssociate Director Customer ServiceCustomer Service Manager
CredentialsBachelor's degree, experience in customer service leadershipBachelor's degree, experience in customer service
Work EnvironmentStrategic planning, cross-department collaborationTeam supervision, daily customer interactions
Employer & IndustryCorporate, retail, or service industriesRetail, hospitality, or call centers
Search & Comparison IntentUnderstanding leadership roles in customer serviceManaging customer service teams

The Associate Director Customer Service typically focuses on strategic oversight and leadership within customer service departments, often working across teams and departments. In contrast, a Customer Service Manager handles daily team management and direct customer interactions. Both roles require relevant experience and are common in similar industries, but the Associate Director role emphasizes strategic planning and higher-level responsibilities.

What cities in Utah are hiring for Associate Director Customer Service jobs?

Cities in Utah with the most Associate Director Customer Service job openings:

Associate Director Customer Service jobs near you

Customer Service Associate

Springville, UT • On-site

Innovative Labs
See more jobs at Innovative Labsexternal

$13.50 - $18.50/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Provide customer-facing operational support for Manufacturing, Operations, and Logistics functions.

  • Manage order flow, inventory visibility, documentation, and communication with customers and internal teams.

  • Coordinate with internal teams to ensure timely updates, manage artwork and specifications, and handle customer documentation.

Job description

Description:

About Innovative Labs 

We are a leading maker of liquid dietary supplements, known for our innovation, strong R&D, and focus on quality. With our in-house team, we create custom liquid products for top wellness, nutraceutical, and food brands. At Innovative Labs, we believe in teamwork and creativity. 


For over 15 years, we’ve helped brands bring new ideas to life with high-quality liquids, gels, purees, pastes, oils, and emulsions. Our modern facilities and dedicated team work together to make products that matter.


Here, you’ll grow, learn, and be part of a team that’s always improving and moving forward.


Why You’ll Love Working Here

  • Your Work Matters: Support the Brands People Use Every Day  
  • Collaborate & Create: Join a team that values fresh ideas, open communication, and teamwork
  • Grow Your Career: We encourage curiosity, learning, and stepping up to new challenges
  • Supportive Culture: Thrive in a workplace that values your contributions and well-being

About the Job

The Customer Service Associate provides customer-facing operational support for Manufacturing, Operations, and Logistics functions at Innovative Labs. This role serves as a key liaison between customers and internal teams to ensure accurate order management, clear communication, and timely execution. The Customer Service Associate supports order flow, inventory visibility, documentation accuracy, and cross-functional coordination to deliver a consistent and reliable customer experience. 


What You’ll Do

  • Provide customer facing support for Operations & Logistics
  • Schedule regular calls with customer operations to review Open Orders, Inventory, Scheduling updates & completed production figures
  • Manage incoming PO’s
  • Prepare and send weekly Open Order Report (OOR) to customers
  • Prepare and send regular Open Inventory Reports
  • Track Due Dates of PO’s and provide updates Account Managers
  • Send COA’s and any other shipment documents to the customer

Perform as the keeper of Art and catalyst for Specs

  • Manage artwork according to Label SOP; ensure updated revisions are appropriately proofed, communicated to Purchasing and updated in Specs
  • Connect new art with obsoletion of old by communicating internally and with customer to plan finishing or disposing and charged
  • Work with the Quality and Documentation Control team to create and manage customer specifications
  • Fill out and submit required Change Forms and Deviations

Clear and persistent internal communication with all functional teams

  • Liaise with Scheduling, Production & Shipping to receive & communicate timely updates
  • Manage any CAPA with Quality and customer and ensure timely completion
  • Contribute to the team by helping achieve overall goals and providing customer service coverage when needed

What Makes You a Great Fit

  • Knowledge of Microsoft Outlook, Word, Excel. Knowledge of ERP systems
  • Good communication skills
  • Attentive to details
  • Ability to work as a team
  • 2-4+ years’ experience in Customer Service or Account Management roles
  • Associates degree desired

The Perks of Joining Our Team

  • Comprehensive health, dental, and vision coverage—plus a few weeks of paid parental leave when it matters most
  • Paid time off and holidays to help you unwind and recharge
  • Real opportunities to grow your skills and make an impact as we evolve
  • A collaborative team that’s adaptable, supportive, and driven to succeed together

Ready to innovate with us? 

Apply now and let’s build the future together! 

Requirements:


Apply