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Associate Director Customer Service Jobs in Utah

Savers Value Village

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers Value Village

Customer Service Associate

Orem, UT · On-site

$12.50 - $17.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Rocket Express

Customer Service Associate

Midvale, UT · On-site

$16/hr

If so our, part-time Customer Service Associate at Rocket Express located at 150 W 7200 South, Midvale, UT, is the perfect position for you! You will bring joy to people's journeys by creating a ...

Savers | Value Village

Customer Service Associate

Layton, UT · On-site

$13.25 - $18.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers | Value Village

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers | Value Village

Customer Service Associate

Midvale, UT · On-site

$13.75 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers - US

Customer Service Associate

Ogden, UT · On-site

$14.25 - $19.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers | Value Village

Customer Service Associate

Ogden, UT · On-site

$14.25 - $19.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers/Value Village

Customer Service Associate

Orem, UT · On-site

$12.50 - $17.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers Value Village

Customer Service Associate

Layton, UT · On-site

$13.25 - $18.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers - US

Customer Service Associate

Salt Lake City, UT · On-site

$14 - $19.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

Savers/Value Village

Customer Service Associate

Midvale, UT · On-site

$13.75 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household ...

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All JobsAssociate Customer Service JobsAssociate Director Customer Service JobsAssociate Director Customer Service Jobs in Utah

Associate Director Customer Service information

What does an associate director customer service do?

An Associate Director of Customer Service oversees the daily operations of the customer service department, ensuring high-quality support for customers and clients. They are responsible for developing strategies to improve customer satisfaction, managing and mentoring customer service teams, and implementing policies to optimize service delivery. Additionally, they analyze performance metrics, handle escalated customer issues, and work closely with other departments to align customer service goals with organizational objectives.

What are the key skills and qualifications needed to thrive as an associate director customer service?

To thrive as an Associate Director Customer Service, you need strong leadership skills, deep knowledge of customer service best practices, and typically a bachelor's degree in business or a related field. Experience with CRM systems, call center technologies, and data analytics tools—along with certifications like Six Sigma or COPC—are highly valuable. Outstanding communication, problem-solving, and team management abilities help you excel in driving performance and fostering a positive work environment. These skills and qualifications are crucial for ensuring exceptional service delivery, efficient operations, and high customer satisfaction.

How does an associate director customer service typically collaborate with other departments to improve customer experience?

An Associate Director of Customer Service frequently partners with teams such as sales, product development, and IT to identify pain points and implement solutions that enhance the customer journey. This collaboration may include participating in cross-functional meetings, sharing customer feedback, and aligning service initiatives with organizational goals. Effective communication and teamwork are essential, as the role often acts as a bridge between frontline staff and senior leadership to drive continuous improvement across the company.

What is the difference between Associate Director Customer Service vs Customer Service Manager?

AspectAssociate Director Customer ServiceCustomer Service Manager
CredentialsBachelor's degree, experience in customer service leadershipBachelor's degree, experience in customer service
Work EnvironmentStrategic planning, cross-department collaborationTeam supervision, daily customer interactions
Employer & IndustryCorporate, retail, or service industriesRetail, hospitality, or call centers
Search & Comparison IntentUnderstanding leadership roles in customer serviceManaging customer service teams

The Associate Director Customer Service typically focuses on strategic oversight and leadership within customer service departments, often working across teams and departments. In contrast, a Customer Service Manager handles daily team management and direct customer interactions. Both roles require relevant experience and are common in similar industries, but the Associate Director role emphasizes strategic planning and higher-level responsibilities.

What cities in Utah are hiring for Associate Director Customer Service jobs?

Cities in Utah with the most Associate Director Customer Service job openings:

Associate Director Customer Service jobs near you

Customer Service Associate

Draper, UT • On-site

Savers Value Village
Retail • 10K+ employees
Learn more about Savers Value Villageexternal

$13.50 - $18.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Savers Value Village rating

6.0

Company rating: 6.0 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

Job description

Description
Job Title: Customer Service Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
  • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
  • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
  • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
  • Bundled health plans such as medical, Rx, dental and vision
  • Company-paid life insurance for extra protection and peace of mind
  • Programs to stop smoking, diabetes management coaching, and on demand care options.
  • A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.

Savers is an E-Verify employer
1166 Draper Pkwy, Draper, UT 84020

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