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Associate Director Customer Service Jobs in Texas

Trident-Solutions

Director Customer Service

Sherman, TX · On-site

$150 - $200/hr

The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy ...

TRIDENT SOLUTIONS

Director Customer Service

Sherman, TX · On-site

$125 - $150/hr

Director of Customer Service Position Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support ...

Centerbase

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

Summary The Director of Customer Success will be responsible for overseeing all aspects of our ... Enhance our Consulting Services offerings and drive adoption through both NCA and existing ...

Ace Hardware

Customer Service Associate

Celina, TX · On-site

$12 - $14/hr

... Service Associate position are to provide amazing customer service by greeting and directing ... Greet customers as they enter the store and help direct by asking "What can I help you find today"

Ace Hardware

Customer Service Associate

Melissa, TX

$13 - $15/hr

... Service Associate position are to provide amazing customer service by greeting and directing ... Greet customers as they enter the store and help direct by asking "What can I help you find today"

Ace Hardware

Customer Service Associate

Celina, TX · On-site

$12 - $14/hr

Greet customers as they enter the store and help direct by asking "What can I help you find today ... CUSTOMER SERVICE ASSOCIATE - CORE VALUES - PERFORMANCE STANDARDS CORE VALUES * Communication ...

Ace Hardware

Customer Service Associate

Melissa, TX

$13 - $15/hr

Greet customers as they enter the store and help direct by asking "What can I help you find today ... CUSTOMER SERVICE ASSOCIATE - CORE VALUES - PERFORMANCE STANDARDS CORE VALUES * Communication ...

PGA TOUR Superstore

Customer Service Associate

Katy, TX · On-site

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Answer basic product questions, provide store information, and direct Customers to specific store ...

PGA TOUR Superstore

Customer Service Associate

Katy, TX · On-site

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Answer basic product questions, provide store information, and direct Customers to specific store ...

PGA TOUR Superstore

Customer Service Associate

Katy, TX · On-site

$13.25 - $18.25/hr

Position Summary Reporting to the Sales and Service Manager, a Customer Service Associate is ... Answer basic product questions, provide store information, and direct Customers to specific store ...

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All JobsAssociate Customer Service JobsAssociate Director Customer Service JobsAssociate Director Customer Service Jobs in Texas

Associate Director Customer Service information

What does an associate director customer service do?

An Associate Director of Customer Service oversees the daily operations of the customer service department, ensuring high-quality support for customers and clients. They are responsible for developing strategies to improve customer satisfaction, managing and mentoring customer service teams, and implementing policies to optimize service delivery. Additionally, they analyze performance metrics, handle escalated customer issues, and work closely with other departments to align customer service goals with organizational objectives.

What are the key skills and qualifications needed to thrive as an associate director customer service?

To thrive as an Associate Director Customer Service, you need strong leadership skills, deep knowledge of customer service best practices, and typically a bachelor's degree in business or a related field. Experience with CRM systems, call center technologies, and data analytics tools—along with certifications like Six Sigma or COPC—are highly valuable. Outstanding communication, problem-solving, and team management abilities help you excel in driving performance and fostering a positive work environment. These skills and qualifications are crucial for ensuring exceptional service delivery, efficient operations, and high customer satisfaction.

How does an associate director customer service typically collaborate with other departments to improve customer experience?

An Associate Director of Customer Service frequently partners with teams such as sales, product development, and IT to identify pain points and implement solutions that enhance the customer journey. This collaboration may include participating in cross-functional meetings, sharing customer feedback, and aligning service initiatives with organizational goals. Effective communication and teamwork are essential, as the role often acts as a bridge between frontline staff and senior leadership to drive continuous improvement across the company.

What is the difference between Associate Director Customer Service vs Customer Service Manager?

AspectAssociate Director Customer ServiceCustomer Service Manager
CredentialsBachelor's degree, experience in customer service leadershipBachelor's degree, experience in customer service
Work EnvironmentStrategic planning, cross-department collaborationTeam supervision, daily customer interactions
Employer & IndustryCorporate, retail, or service industriesRetail, hospitality, or call centers
Search & Comparison IntentUnderstanding leadership roles in customer serviceManaging customer service teams

The Associate Director Customer Service typically focuses on strategic oversight and leadership within customer service departments, often working across teams and departments. In contrast, a Customer Service Manager handles daily team management and direct customer interactions. Both roles require relevant experience and are common in similar industries, but the Associate Director role emphasizes strategic planning and higher-level responsibilities.

What cities in Texas are hiring for Associate Director Customer Service jobs?

Cities in Texas with the most Associate Director Customer Service job openings:

Associate Director Customer Service jobs near you

Director Customer Service

Sherman, TX • On-site

TRIDENT SOLUTIONS
See more jobs at TRIDENT SOLUTIONSexternal

Full-time

Re-posted yesterday

Job description

Title:                           Director of Customer Service

Position Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy, structure, and operating standards for the team while driving continuous improvement in service levels, responsiveness, and customer satisfaction. The Director will be a key leader in shaping the customer experience and ensuring our company is recognized as “easy to do business with.

This position is located in Plano and involves weekly travel to our Sherman facility.

Key Responsibilities

  • Leadership & Team Development
    • Lead, coach, and inspire a customer service team of 20+ representatives, supervisors, and support staff.
    • Establish clear goals, KPIs, and accountability across the team.
    • Drive employee engagement, retention, and professional development.
  • Customer Experience
    • Own the customer service strategy and ensure best-in-class customer interactions across phone, email, portal, and other channels.
    • Monitor and improve response times and resolution rates
    • Act as an escalation point for complex customer issues and ensure quick resolution.
  • Operational Excellence
    • Develop and implement policies, processes, and technology tools that increase efficiency and improve the customer experience.
    • Collaborate cross-functionally with Sales, Supply Chain, and Operations to streamline order fulfillment, billing, and product/service support.
    • Implement reporting and dashboards to track performance against SLAs and customer expectations.
  • Strategy & Continuous Improvement
    • Drive a culture of “finding a better way every day” with a focus on lean process improvement and eliminating inefficiencies.
    • Identify and implement digital tools (CRM, AI/automation, self-service portals) to improve responsiveness and scalability.
    • Contribute to customer-centric initiatives that support revenue growth and customer loyalty.

Key Competencies

  • Strategic thinker who can align customer service with business growth goals.
  • Data-driven decision maker who uses metrics to drive performance.
  • Strong change leader, able to drive adoption of new processes and tools.
  • Customer-first mindset with high energy and passion for service excellence.
  • Collaborative leader with the ability to influence across functions.

Qualifications

  • Bachelor’s degree preferred
  • 10+ years of progressive experience in customer service or customer operations, with at least 5 years in a leadership role.
  • Proven experience leading a team of 20+ in a B2B environment, ideally industrial or manufacturing-related.
  • Strong track record of improving customer satisfaction and operational KPIs.
  • Excellent communication, leadership, and problem-solving skills.
  • Experience with CRM systems (Salesforce preferred) and customer service technology platforms (Service Cloud preferred).

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