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Associate Director Customer Service Jobs in Texas

Associate Director

Austin, TX Β· On-site

$5.0K - $6.9K/mo

Health & Human Services Comm Department: SOR Program Support Posting Number: 20596 Closing Date: 09/09/2026 Posting Audience: Internal and External Occupational Category: Community and Social ...

The Associate Director of Physician Operations - Heart & Vascular will oversee market operations ... service, customer satisfaction, financial analysis, meaningful use attestations, business ...

The Associate Director of Physician Operations - Heart & Vascular will oversee market operations ... service, customer satisfaction, financial analysis, meaningful use attestations, business ...

Customer Service Associate

Dallas, TX Β· On-site

$14.50 - $19.75/hr

Customer Service Associates We are hiring a team of Customer Service Associates to assist with ... As one of the nation's top direct marketing firms, our standards for quality customer service are ...

... Customer Service Director to join our growing team. If you are passionate about building ... Associate's or Bachelor's degree in Business Administration, Supply Chain, Operations, or a related ...

Showing results 21-40

Associate Director Customer Service information

What does an associate director customer service do?

An Associate Director of Customer Service oversees the daily operations of the customer service department, ensuring high-quality support for customers and clients. They are responsible for developing strategies to improve customer satisfaction, managing and mentoring customer service teams, and implementing policies to optimize service delivery. Additionally, they analyze performance metrics, handle escalated customer issues, and work closely with other departments to align customer service goals with organizational objectives.

What are the key skills and qualifications needed to thrive as an associate director customer service?

To thrive as an Associate Director Customer Service, you need strong leadership skills, deep knowledge of customer service best practices, and typically a bachelor's degree in business or a related field. Experience with CRM systems, call center technologies, and data analytics toolsβ€”along with certifications like Six Sigma or COPCβ€”are highly valuable. Outstanding communication, problem-solving, and team management abilities help you excel in driving performance and fostering a positive work environment. These skills and qualifications are crucial for ensuring exceptional service delivery, efficient operations, and high customer satisfaction.

How does an associate director customer service typically collaborate with other departments to improve customer experience?

An Associate Director of Customer Service frequently partners with teams such as sales, product development, and IT to identify pain points and implement solutions that enhance the customer journey. This collaboration may include participating in cross-functional meetings, sharing customer feedback, and aligning service initiatives with organizational goals. Effective communication and teamwork are essential, as the role often acts as a bridge between frontline staff and senior leadership to drive continuous improvement across the company.

What is the difference between Associate Director Customer Service vs Customer Service Manager?

AspectAssociate Director Customer ServiceCustomer Service Manager
CredentialsBachelor's degree, experience in customer service leadershipBachelor's degree, experience in customer service
Work EnvironmentStrategic planning, cross-department collaborationTeam supervision, daily customer interactions
Employer & IndustryCorporate, retail, or service industriesRetail, hospitality, or call centers
Search & Comparison IntentUnderstanding leadership roles in customer serviceManaging customer service teams

The Associate Director Customer Service typically focuses on strategic oversight and leadership within customer service departments, often working across teams and departments. In contrast, a Customer Service Manager handles daily team management and direct customer interactions. Both roles require relevant experience and are common in similar industries, but the Associate Director role emphasizes strategic planning and higher-level responsibilities.

What cities in Texas are hiring for Associate Director Customer Service jobs?

Cities in Texas with the most Associate Director Customer Service job openings:

Associate Director, Career Services

Denton, TX

University of North Texas System
Colleges, Universities, and Professional SchoolsΒ β€’Β 10K+ employees

Full-time

Re-posted 20 days ago


Job description

Associate Director, Career Services

Apply now Job no: 514617
Work type: Staff
Location: Denton
Categories: Administrative/Office Support, Accounting/Finance/Budget/Payroll, Student Services/Student Affairs

Title: Associate Director, Career Services

Employee Classification: Associate Dir, Career Services

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Career & Leadership

Department: UNT-Career Center-161510

Job Location: Denton

Salary: 56640.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
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We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
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Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
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Department Summary

The UNT Career Center is responsible for the career development and employment of all UNT students and alumni. It has responsibility for all Career Readiness, Coaching and Education, Student Employment, Internships, and Post-Graduate Employment of UNT students. The Career Center operates as a centralized department with a decentralized approach and sustains collaborative partnerships with academic colleges, student affairs departments, employers, and alumni. Our vision is to empower students and alumni to identify and achieve individual goals for career success. Our mission is to design and deliver high-quality career services to UNT students and alumni through collaboration with campus, local and global partnerships.

Position Overview

The Associate Director for the College of Liberal Arts and Social Sciences and the College of Public Affairs and Health Sciences of the UNT Career Center serves in a centralized work environment with a decentralized model. The Career Coaching Teams are located in the office of the College on the main Denton Campus. The Career Center offers comprehensive services directly to students including career decision making, internship preparation and advising, job search and professional development. The Career Center works in partnership and collaborates closely with the CLASS and PAHS Colleges and academic departments on career and professional development and provides tailored services to meet the needs of students, faculty and staff. The staff of the Career Center are part of the larger professional development program of the Colleges and supports career readiness course instruction. The CLASS and PAHS staff in the Career Center supports employer relation engagement through career fairs and recruiting activities. The Associate Director for the College of Liberal Arts and Social Sciences and the College of Public Affairs and Health Sciences of the UNT Career Center reports to the Senior Associate Director and collaborates on the management and delivery of career services to students and academic partners.

Minimum Qualifications

Bachelor's degree in related field and four years of professional related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

* Extensive knowledge of career advising and development
* Knowledge of University operations, policies and procedures
* Working knowledge of computer technology and applications in the career services field
* Ability to deal tactfully with students, individually and in group situations
* Excellent presentation and counseling skills
* Excellent written and oral communications skills
* Ability to lead, develop, and coordinate the work of team members
* Ability to establish and maintain effective working relationships

Preferred Qualifications

The preferred candidate will possess the following additional qualifications: Masters Degree in Higher Education, Student Personnel, Career Counseling or related field with 3-5 years of experience in a career services office. Strong written and verbal communications skills, including negotiation and influencing skills. Knowledge of student first year initiatives and best practices, resources, theories, job search techniques and technologies. Previous experience working with students. Previous planning, organization, and program development and administration. Previous experience with assessment and metrics. Prior supervisory experience.

Required License/Registration/Certifications

N/A

Job Duties

  • Coordinates and oversees career education, professional development, and Career Coaching initiatives for assigned colleges' students; develops, implements, and continuously improves programs and processes to expand service reach and enhance student outcomes.Β 
  • Provides comprehensive career and professional advising to students and alumni, including career exploration, job search strategies, and professional development.Β 
  • Collaborates with assigned colleges on the support of existing and implementation of new professional development initiatives for students.Β 
  • Maintain strategic working relationships with key stakeholders, including the central Career Center team, college administrators, faculty, and external employers and partners.Β 
  • Hires, trains, supervise, and evaluates a team of professional full-time staff that conducts career coaching appointments, and seminars/workshops relating to career development. decision making, job searches and professional development.Β 
  • Assists in the collection of all assessment data related to career coaching and workshops as well as the development of short- and long-term goals for the CLASS and PAHS Career Education Team.Β 

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday - Friday 8am-5pm; evenings and weekends as necessary

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.Β 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.

Advertised: 23 Jul 2026 Central Daylight Time
Applications close:

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