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Associate Director Clinical Operations Jobs in Allen, TX

Jj

Associate Director, PSC Operations

Dallas, TX · On-site

The Associate Director, Patient Service Center (PSC) Operations is responsible for leading a team to deliver efficient, compliant, and high-quality services to patients and providers across patient ...

Blue Castle Agency

Director / Associate Director

Dallas, TX · On-site

$175K - $190K/yr

Director / Associate Director -- Multifamily Operations Dallas, TX / St. Louis, MO $175,000 - $190,000+ / year OVERVIEW A national multifamily operator is looking for a Director or Associate Director ...

Blue Castle Agency

Director / Associate Director

Dallas, TX · On-site

$150 - $200/hr

Director / Associate Director -- Multifamily Operations Dallas, TX / St. Louis, MO $175,000 - $190,000+ / year OVERVIEW A national multifamily operator is looking for a Director or Associate Director ...

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All JobsAssociate Clinical Operations JobsAssociate Director Clinical Operations JobsAssociate Director Clinical Operations Jobs in Allen, TX

Associate Director Clinical Operations information

See Allen, TX salary details

$55.8K

$135.8K

$262.8K

How much do associate director clinical operations jobs pay per year?

As of Sep 8, 2026, the average yearly pay for associate director clinical operations in Allen, TX is $135,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,900.00 and $161,400.00 per year, depending on experience, location, and employer.

What does an associate director clinical operations do?

An Associate Director of Clinical Operations oversees the planning, execution, and management of clinical trials within a pharmaceutical, biotechnology, or medical device company. They supervise clinical project teams, ensure regulatory compliance, manage budgets and timelines, and collaborate with cross-functional departments to deliver high-quality results. Their role is crucial in ensuring that clinical studies are conducted efficiently, safely, and in accordance with all applicable guidelines and standards.

How does an associate director clinical operations typically collaborate with cross-functional teams during a clinical trial?

An Associate Director of Clinical Operations regularly works alongside teams such as Regulatory Affairs, Data Management, Medical Affairs, and Biostatistics to ensure trials run smoothly and meet compliance standards. They coordinate project timelines, facilitate communication between departments, and address operational challenges as they arise. This collaborative approach helps to streamline decision-making, resolve issues quickly, and keep the clinical trial on track for successful completion.

What are the key skills and qualifications needed to thrive as an associate director clinical operations, and why are they important?

To thrive as an Associate Director Clinical Operations, you need expertise in clinical trial management, regulatory compliance, and strong leadership, typically supported by a degree in life sciences or a related field. Familiarity with clinical trial management systems (CTMS), GCP guidelines, and project management tools is essential, along with relevant certifications like PMP or ACRP. Exceptional communication, problem-solving, and team-building skills enable effective cross-functional collaboration and decision-making. These skills are vital for ensuring the successful planning, execution, and oversight of clinical trials while meeting regulatory and organizational goals.

What is the difference between Associate Director Clinical Operations vs Clinical Project Manager?

AspectAssociate Director Clinical OperationsClinical Project Manager
ResponsibilitiesOversees multiple clinical trials, manages teams, and ensures regulatory complianceManages individual clinical projects, coordinates activities, and tracks progress
Required CredentialsBachelor's or higher in life sciences, often with experience in clinical operationsBachelor's in life sciences, with project management experience
Work EnvironmentSenior-level role within clinical operations teams, often in biotech or pharma companiesProject-focused role, working closely with cross-functional teams in clinical settings

The Associate Director Clinical Operations typically oversees multiple clinical trials and manages teams, requiring broader strategic oversight. In contrast, a Clinical Project Manager focuses on managing specific projects, ensuring timely execution. Both roles require relevant clinical experience, but the Associate Director role involves higher-level leadership and operational responsibilities.

What job categories do people searching Associate Director Clinical Operations jobs in Allen, TX look for?

The top searched job categories for Associate Director Clinical Operations jobs in Allen, TX are:

What cities near Allen, TX are hiring for Associate Director Clinical Operations jobs?

Cities near Allen, TX with the most Associate Director Clinical Operations job openings:

Associate Director Clinical Operations jobs near you

Associate Director, PSC Operations

Jj

Dallas, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

People Leader

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States, Titusville, New Jersey, United States of America

Job Description:

Associate Director, PSC Operations

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for an Associate Director located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Dallas, TX; Horsham, PA; or Titusville, NJ.

Summary:

The Associate Director, Patient Service Center (PSC) Operations is responsible for leading a team to deliver efficient, compliant, and high-quality services to patients and providers across patient support programs. This role ensures operational excellence, regulatory compliance, and continuous improvement in all program activities.

Responsibilities:

  • Lead, mentor, and motivate team members to achieve performance goals and high customer satisfaction.

  • Oversee day-to-day operations, ensuring adherence to policies, procedures, and service level agreements (SLAs).

  • Monitor key performance indicators (KPIs) and identify areas for operational improvement.

  • Ensure all operations follow industry regulations and company standards.

  • Analyze customer feedback to drive service enhancements and resolve issues.

  • Collaborate with cross-functional teams and external partners to streamline processes and improve workflow in a respectful and positive manner.

  • Supervise, coach, and mentor a team of 50+ direct and indirect reports, ensuring excellent patient service.

  • Foster a positive, inclusive, and high-performance work culture.

  • Responsible for the creation and delivery of presentations to internal stakeholders related to compliance, status of patient care, successes in operations, opportunities for improvement, and quarterly business reviews.

  • Strong compliance approach, ensuring teams have a clear understanding of patient privacy laws.

  • Stay abreast of industry trends and regulatory updates that may impact program delivery.

  • Up to 25% travel required, primarily to Pittsburgh, PA.

  • Other duties as assigned.

Requirements:

  • Bachelor's degree required, preferably in Life Sciences, Business, Healthcare Administration or related fields.

  • 7-10 years of progressive experience in patient services, patient support, pharmaceutical, biotech or other healthcare industry roles

  • Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.

  • Proven ability to work efficiently in a matrix environment with cross functional teams.

  • Strong analytical skills and experience in data analytics, preferably with experience in performance reporting and digital tools used in contact center operations and patient service operations.

  • Proven oral and written communication skills, learning agility change management experience, and ability to influence without authority.

Preferred:

  • Advanced degree in related field.

  • Strong understanding of call center operations, patient support programs, KPIs, and healthcare regulations.

  • Experience in Oncology, Immunology, rare diseases, or specialty pharmacy environments.

  • Proficient with CRM platforms, call center software, reporting dashboards and Microsoft Office Suite

  • Experience in a broad spectrum of disease states and therapeutic areas.

  • Significant field reimbursement experience with both medical and pharmacy benefit products.

  • Ability to exercise independent judgment.

  • Ability to manage deliverables in a fast-paced environment.

  • Exceptional customer focus, collaboration, initiative, results-oriented, business solution-oriented capabilities.

#Li-Remote

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check

Required Skills:

Preferred Skills:

Advanced Analytics, Customer Centricity, Customer Relationship Management (CRM), Customer Retentions, Customer Satisfaction, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Emotional Intelligence, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Process Optimization, Standard Operating Procedure (SOP), Team Management

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