Associate Director Clinical Operations Jobs in Arizona

JOB PURPOSE: The Associate Director of Nursing (Elk Ridge) under the guidance of the mission, vision, and cultural beliefs of Elk Ridge manages the administrative clinical operational activities of health centers as assigned. The Associate Director of Nursing (Elk Ridge) manages nursing practice in the delivery of high-quality healthcare services to Elk Ridge Health patients. In this role, the Associate Director of Nursing (Elk Ridge) demonstrates a commitment to providing these services to a diverse range of patients in support of the mission, vision, and values of Elk Ridge Health. The Associate Director of Nursing (Elk Ridge) may provide nursing services to patients and will work with the health care team to coordinate high-quality and effective clinical and non-clinical services as a Registered Nurse under the policies and procedures of the Arizona State Board of Nursing and those of Elk Ridge Health Center. 

The Associate Director of Nursing (Elk Ridge) works with administrative supervision and has discretion and independent judgment authority with respect to matters of significance for the assigned department in respect to the resolution of work problems involving departures from standard policies, interpretations, or procedures within the functions and processes for which they are accountable and responsible within the scope of authority and responsibility for the position.

Job Functions:

• Identifies care gaps within the population of Elk Ridge centers and develops Action plans.
• Promotes public health and disease prevention through community outreach and the use of technology.
• Identifies determinants of health as it relates to health disparities and develops action plans tracking rates of illness, death, chronic conditions, behaviors, and other types of outcomes.
• Manages administrative clinical operational activity, programs or projects, and administrative assignments supporting the Health Center’s operations to ensure the highest standards of excellence.
• Implements and maintains a Continuous Quality Improvement approach to all clinical administrative operations; continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective service delivery.
• Ensures patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
•  Assures that all staff members are provided with initial and ongoing training supporting patient confidentiality.
• Leads and directs the daily clinical practice within nursing such as:
• Provides guidance, leadership, and supervision to a diverse group of health care professionals by fostering an open environment for teamwork and communication.
• Ensures a high level of productivity; continually monitoring the service operations of the center.
• Manages clinical care, behavioral health operations and staffing coverage
• Monitors and supervises the use of universal precautions and Infection Control standards to ensure full compliance and adherence with established standards and policy.
• Provides guidance and direction in resolving operational issues or problems.
• Leads the development and implementation of measurable goals and objectives, as well as policies and procedures for all operational areas.
• Develops and implements tactical action plans that support the goals and objectives of the organization.
• Collaborates on the development, implementation, and oversight of medical protocols, clinical operations, and fiscal performance for the Health Center.
• Functions as an EPM and EHR super user working closely with Information Technology to ensure that appropriate training, error monitoring, and processing corrections are developed and implemented in a timely and effective manner.
• Responsible for the delivery of coordinated and integrated quality health care services for Elk Ridge Health patients.
• Develops and enhances effective relationships which support and meet the customer service expectations.
• Advocates and supports the coordination of services with community agencies and referral resources to meet patient service needs.
• Identifies appropriate resources to provide education to patients, their family members on active participation in their health care services.
• Monitors patient service feedback; actively engages patients on service experience and quality; receives and resolves patient complaints on service; plans and implements service improvement opportunities.
• Possesses a comprehensive knowledge of legal issues related to the operation of the Health Center, ensuring compliance with regulatory agency standards and requirements; develops appropriate policies and procedures to ensure compliance and adherence to legal and regulatory requirements or standards.
• Performs scheduled and ad hoc audits of patient charts for quality and compliance adherence.
• Assures medical compliance with Federal, State, and Elk Ridge Health regulations, policies, procedures, and standards of the Health Center’s operations.
• Organizes and facilitates regular staff meetings to discuss methods for improving patient service, as well as safe and efficient operations.
• Prepares professional written communications and/or materials, statements, or reports on training activities, progress towards defined goals and objectives, changes in training program status, or any other ad-hoc reports requested for distribution to executive leadership, management, internal/external clients, or external funding agencies or organizations.
• Establishes strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options, chooses a course of action and evaluates outcomes.
• Prepares activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Collaborates with Human Resources in ensuring employee development, as well as the consistent application and implementation of policy with all employee and labor relations.
• Provides information to leadership, supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person as deemed most effective and appropriate.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by ensuring limited waste of all organizational supplies and resources.
• Drives personal and/or Elk Ridge Health vehicle for Elk Ridge Health business, e.g., work sites.

Joint Commission Responsibilities:

• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Other Duties and Responsibilities:

• Contributes to team effort by accomplishing related results as needed.
• Maintains professional, technical, and healthcare knowledge by attending educational workshops and reviewing professional publications.
• Maintains a safe and health work environment by establishing and enforcing organization standards and by adhering to legal regulations.
• In support of the Mission and Vision of Elk Ridge Health, will at all times represent themselves as a professional role model of Elk Ridge Health serving as a positive informational source for members of the community.
• Supports Elk Ridge by participating in community events which promote good health, and which contribute to a broader awareness and understanding of Elk Ridge Health and the many services provided to the community.
• Participates in all appropriate health care activities related to Elk Ridge Health on a local, state, and national level to maintain and enhance Elk Ridges’s image with health agencies, professional associations, and the general public.
• Performs other duties as assigned.

Qualifications:

Minimum Qualifications

Details

Education

Bachelor’s Degree in Nursing from an accredited school, college, or university.

Experience

Seven (7) years of hands-on patient care nursing

Experience

Three (3) years of supervisory experience preferably in a healthcare setting.

License

Current Registered Nurse license in good standing from the Arizona Board of Nursing.

BLS

Current certification in Basic Life Support (BLS) for health care providers

Fingerprint Clearance Card

Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Preferred Qualifications

Experience Details

Education

Master’s Degree in Nursing from an accredited school, college, or university.

Experience

Ten (10) years of hands-on patient care nursing

Experience

Five (5) years of nursing leadership experience preferably in a healthcare setting.

Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Transportation:

• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Elk Ridge Community Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

Elk Ridge Community Health is a Non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.