Associate Director Business Operation Jobs (NOW HIRING)

Our Opportunity

Chewy is seeking an Associate Director Business Planning & Strategy– Autoship to join our Autoship team in our Seattle office. Autoship is one of Chewy’s most important and strategic growth engines, driving customer loyalty, retention, and long-term value. In this role, you will serve as a key business partner within the Autoship Product organization, working cross-functionally with Analytics, Finance, Category, Marketing, and Operations teams to deeply understand our customers, their needs, and the drivers of business performance. You will help identify meaningful growth and profitability opportunities and play an integral role in translating those opportunities into clear product and business strategies.

This role is ideal for someone who combines strong business acumen with product intuition and thrives at the intersection of business strategy and product execution.

What You’ll Do

• Own performance narratives for Autoship, synthesizing product and business changes, KPIs, and financial results into clear insights for weekly/monthly business reviews and executive updates.

• Translate business goals into product and operational priorities, ensuring initiatives drive measurable impact to revenue, profitability, and customer engagement.

• Proactively identify risks and opportunities, conducting deep-dive analyses to improve growth, retention, and profitability across the Autoship experience.

• Drive cross-functional alignment across Product, Finance, Analytics, Marketing, and Operations, establishing one set of metrics and a shared view of business impact.

• Partner with cross-functional leadership to align Autoship strategy with company-wide priorities and long-range planning.

What You’ll Need

• Bachelor’s degree in Finance, Business, Economics, Engineering, or a related field; MBA preferred.

• 6+ years of experience in Strategic Finance, Product Finance, Product Management, Consulting, Business Operations, or related roles.

• Experience in an eCommerce, subscription, marketplace, or tech-enabled business.

• Strong written and verbal communication skills with experience presenting to senior leadership.

• Advanced analytical skills with demonstrated experience business building cases and turning data into actionable insights

Bonus:

• Experience in subscription-based or recurring revenue models.

• Experience at a tech-forward organization

• Background spanning both Finance and Product Management

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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