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Associate Customer Support Analyst Jobs in Portland, OR

Xylem

Senior Customer Support Coordinator

Tualatin, OR · On-site

$32 - $43/hr

Support continuous improvement initiatives by analyzing trends, performance metrics, and recurring issues. * Provide thorough, complete, and professional communication to customers and internal teams.

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All JobsAssociate Customer Support Analyst JobsAssociate Customer Support Analyst Jobs in Portland, OR

Associate Customer Support Analyst information

See Portland, OR salary details

$13

$29

$42

How much do associate customer support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate customer support analyst in Portland, OR is $29.61, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $42.07 per hour, depending on experience, location, and employer.

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.

What cities near Portland, OR are hiring for Associate Customer Support Analyst jobs?

Cities near Portland, OR with the most Associate Customer Support Analyst job openings:

Infographic showing various Associate Customer Support Analyst job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,588 per year, or $29.6 per hour.

Senior Manager, Customer Support

Lake Oswego, OR • On-site

Navex Global, Inc.
1 - 5K employees
Learn more about Navex Global, Inc.external

$125K/yr

Other

Re-posted 17 days ago

Job description

At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact.
Our high-performance culture is driven by our values. We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
We are the worldwide leader in integrated risk and compliance management software and services. As a Senior Manager of Customer Support, you will be responsible for the oversight of Customer Support professionals dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. This position reports directly to the Director, Customer Support.
In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX's award-winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services.
Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management.
You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!
What you'll get:
  • Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.
  • High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
  • Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.
  • Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
  • Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:
  • Coach and develop a team of Customer Support Specialists to achieve key performance metrics
  • Collect and report metrics specific to team's performance
  • Focus on customer satisfaction and retention in alignment with defined metric targets
  • Evaluate and seek to understand the customer satisfaction influencers and ensure teams have the tools, training and processes to deliver a superior customer experience
  • Serve as a point of escalation for customer issues
  • Ensure teams deliver on key metrics
  • Identify and implement enhancements to existing internal processes and procedures
  • Hire, lead, and mentor Support professionals fostering a culture of customer advocacy, accountability, continuous improvement and retention
  • Collaborate closely with Product, Engineering, Customer Success, Implementation, and Sales teams

What you'll bring:
  • 5+ years of experience in customer support, service delivery, or related customer-facing leadership roles
  • 3+ years of experience leading and developing a high-performing team in customer relationship roles in a SaaS or technology environment
  • Strong operational management, process optimization, and analytical skills
  • Demonstrated ability to effectively manage multiple projects simultaneously, including developing objectives, prioritizing responsibilities, delegating tasks, executing deliverables and tracking and measuring projects to successful completion
  • Familiarity with support systems (Salesforce, Gainsight, or similar)
  • The ability to plan, direct and own strategic initiatives with minimal management supervision
  • High level of attention to detail, excellent follow through and reliability
  • Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
  • AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
  • Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values

Our side of the deal:
  • We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
  • The starting pay for this role is $125,000 per annum with a 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

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