Associate Customer Support Analyst Jobs in Portland, OR

Description

The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.

This person will split their time between providing Tier II onsite Desktop Support for their local market and providing Tier I Virtual Chat support for remote users.

Responsibilities:

• Day-to-day support operations for the end user in various support methods

o Onsite Support

o Lounge Support

o Remote Support

o Chat Support

• Support of global workforce both onsite and remote workers

• Ensuring data integrity in the Asset Management system

o Perform asset management tasks, inventory, audits and disposals at their site

• Proactively refresh End of Life (EOL) systems

• Provision computer assets in the new hire on boarding process both onsite and remote

• Monitor and remediate client health (SCCM, Anti-virus and related)

• Supporting video & teleconferencing hardware

• Set-up and Removal of hardware and software

• Provide timely updates to our customers and tickets

• Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards

• Accurately update and close tickets on time and within service levels

• Monitor support queue tickets and chat volumes daily

• Support the Knowledge base and ensure articles are accurate and update or flag to KB Manager for review

• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)

• Become a trusted advisor who consults with users on best practices and recommended courses of action

• Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions

• Learn, implement and train others on new technologies

• Other duties as assigned

Job Requirements:

• 2+ years of desktop support experience, preferably in a medium to large end user environment

• Be able to work from corporate office and remotely as schedule demands

• Knowledge of universal client image creation, management and testing

• Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP

• Proven ability working with cross functional teams

• Knowledge of client and server operating systems, and machine architectures in a Windows environment.

• Knowledge of client and system architecture for Mac is preferred.

• Exceptional verbal and written communication skills focused on ensuring customer satisfaction.

• Proven problem-solving skills with an emphasis on quick problem resolution for a highly technical user base

• Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.

• Expertise in configuration and use of iOS and Android devices

• Clear written and verbal communication skills

• Proficient with Windows and Mac hardware and operating systems – Unix\Linux a plus

• Organized and time management

• Ability to multi-task

• Must lift up to 50lbs

• Flexible schedule

Job Type & Location

This is a Contract position based out of Portland, OR.

The pay range for this position is $24.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Sep 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.