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Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What are the most commonly searched types of Customer Success Representative jobs in Hawaii?

The most popular types of Customer Success Representative jobs in Hawaii are:

What are popular job titles related to Associate Customer Success Representative jobs in Hawaii?

For Associate Customer Success Representative jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Representative jobs in Hawaii look for?

The top searched job categories for Associate Customer Success Representative jobs in Hawaii are:

Associate Customer Success Representative jobs near you

Hawaii - Japanese Speaking Associate-Customer Service Waikiki

JTB Group

Honolulu, HI • On-site

$17 - $22.50/hr

Full-time

Posted 25 days ago

Key responsibilities

  • Provide professional customer service by briefing clients on tour reservations, adjusting and finalizing itineraries.

  • Sell and book optional tours and merchandise, process payments, and verify tour reports.

  • Prepare documents and materials for arrival tours, review itineraries, and coordinate tour arrangements.

Job description

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).
JTB Hawaii Travel, LLC
Job Description
Position Title:
Associate
Date:
October 2025
Division:
Customer Service Division
Reports to:
CS Waikiki, Supervisor
Department:
CS Waikiki
Direct Reports:
N/A
Job Rank:
1
FLSA Status:
Non-Exempt
Pay Grade:
Hawaii-Non-Exempt 1
Remote Work Status
N/A
Home Office Location
Honolulu, HI
Dayforce Code: Hawaii-Associate-CS Waikiki
Pay Range: $17.00 to $22.50 hourly
CS Waikiki department deliver professional customer service through in-depth knowledge of tour offerings, ensuring accurate and relevant support for clients.
PRIMARY RESPONSIBILITIES: Provide professional quality customer service; briefing Japanese and non- Japanese clients with tour reservations, and adjust and finalize itineraries.
Essential Job Functions
Percentage
Time Spent
Essential Job Functions
30%
Customer service:
  1. Provide general information on dining, shopping, optional tours, etc.

  1. Support Japanese and non-Japanese customers at various plaza locations, telephone or in-person briefing, and "RAKU-Navi" system for customers before their departure from Japan.

30%
Sales:
  1. Sell and book optional tours and other merchandise.

  1. Occasionally contact Options department/vendor for booking confirmations.

  1. Process payments, enter data into the system, gather relevant information, and verify optional tours reports.

  1. Balance and close daily cash and credit card sales; handle deposits, verify cash on hand.

20%
Problem resolution:
  1. Resolve customer's concerns and issues and assist with emergency situations.

  1. Report to supervisor and CS Operations team of any extraordinary incidents with tours, such as accidents, long flight delays, missing and/or damaged baggage, etc.

20%
LOOK/Chart Group Preparation:
  1. Prepare documents and materials for arrival tours. Review itinerary and arrangements, create simulation for incoming groups, and plan workflow according to updated movements.

  1. Adjust tour arrangements when necessary and inform CS Headquarters and/or relevant staff.

  1. Prepare documents and complete required paperwork for arrival, departure, and in-house tours.

  1. Review rooming lists from hotels to ensure special requests such as category, room type, bed type, and view are confirmed.

  1. Inventory vouchers, meal coupons, office supplies, and other equipment and materials.

  1. Meet with tour groups to adjust and finalize tour itinerary for smooth operation.

Other Duties:
  1. Performs special projects and other miscellaneous duties as assigned by management.

Minimum Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
  1. High school diploma; or equivalent combination of education and experience.
  2. Possess more than 1 year of experience in the travel industry or equivalent skills.

Skills and Knowledge
  1. Must be able to speak, read and write in English and Japanese.
  2. Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette.
  3. Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
  4. Possess accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages.
  5. Possess knowledge of customer service principles, including proper telephone etiquette and business protocol preferred.

Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Working Hours:
  1. Normal business hours: 8:00 am to 5:00 pm, Sunday - Saturday, including holidays
  2. Regular attendance is required for this position and you may be required to work after normal business hours and/or on weekends.

Working Environment:
  1. Air-conditioned office.
  2. Work offsite as necessary to provide various support services for both LOOK, large tours, and VIPs.
  3. Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust.

Equipment Used:
  • General office equipment including phones, fax, copier, personal computer, scanner, etc.
  • Software includes the use of Windows operating system, MS Office.

Physical and Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  1. Problem-solving skills to flexibly meet demands of customers.
  2. Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner.
  3. Able to exercise self-control and handle stressful situations and upset customers.
  4. Able to work with concentration, accuracy, and attention to detail.
  5. Able to handle multiple tasks simultaneously.
  6. Constant - vision, hearing, eye-hand-foot coordination;
  7. Frequent - standing, walking, bending, forward reaching, grasping, handling, finger dexterity
  8. Occasional - pushing, pulling/lifting/carrying less than 25 pounds to 50 pounds, lifting and carrying more than 50 pounds, running, stair climbing, squatting, kneeling, stooping, crouching, overhead reach;
  9. Seldom - pulling more than 50 pounds, twisting, side bending;
  10. Not applicable - crawling, climbing.

Communication Demands
  1. Constant - talking to customers, reading;
  2. Frequent - talking and written communication to co-workers, talking to outside trades persons/vendors, talking on the telephones, responding to written or verbal requests of vendors, receiving verbal instructions;
  3. Occasional - written communication to customers and outside trades person/vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites;
  4. Not applicable - supervising others, training/giving verbal instructions.

To submit an application, click on the Apply button at the top of this page. JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.

Apply