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Associate Customer Success Manager Jobs in Maple Grove, MN

Netrio

Customer Success Manager

Golden Valley, MN · On-site

The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth. Your concise, relevant, and clear communication across Netrio ...

ImageTrend

Customer Success Manager

Saint Paul, MN · Remote

$80K - $100K/yr

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

ImageTrend

Customer Success Manager

Saint Paul, MN · On-site

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site +1

$80K - $100K/yr

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

JAMF Software LLC

Customer Success Manager

Minneapolis, MN · On-site

$64K - $119K/yr

Minimum Education Required HS Diploma / GED Degree (Required) Minimum Experience Required 3-5+ years in Customer Success or Account Management within a SaaS environment; Proven experience managing ...

Sportsdigita

Customer Success Manager

MN · On-site +1

CUSTOMER SUCCESS MANAGER (CSM) The Opportunity We are rebuilding Customer Success from the ground up and we are building it for how software actually works now. This isn't a ticket queue with a ...

New

SCALIS

Customer Success Manager

Minneapolis, MN · On-site

Own the customer journey: setup, onboarding, adoption, and long‑term success. * Capture and ... Build for managed and restricted enterprise environments using MDM tools and deployment best ...

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Showing results 21-40

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Maple Grove, MN

Associate Customer Success Manager information

See Maple Grove, MN salary details

$18.9K

$54.3K

$95.2K

How much do associate customer success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for associate customer success manager in Maple Grove, MN is $54,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $67,100.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Maple Grove, MN?

The most popular types of Customer Success Manager jobs in Maple Grove, MN are:

What job categories do people searching Associate Customer Success Manager jobs in Maple Grove, MN look for?

The top searched job categories for Associate Customer Success Manager jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Associate Customer Success Manager jobs?

Cities near Maple Grove, MN with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Maple Grove, MN as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,260 per year, or $26.1 per hour.

Customer Success Manager

Netrio

Golden Valley, MN • On-site

Full-time

Re-posted 5 days ago

Job description

At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what's possible with technology. If you're passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.
SUMMARY OF POSITION
Through team leadership and outstanding communication regarding what matters to our customers, this role will inspire Customer Success across all of Netrio. The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth.
Your concise, relevant, and clear communication across Netrio teams including Cybersecurity and Managed Services ensure continuity of services, an improved customer experience, and a coordination of data driven metrics. Consistent action plan execution and fearless communications increase client loyalty, set the entire team up for success, and allow business leaders to focus on the strategy and vision of the team. The Customer Success Manager will be empowered to challenge the status quo, acting as both a team player and as someone who can work independently.
RESPONSIBILITIES
Data
  • Provide reporting on current and past results, renewals, upsell forecasts, and client technology
  • Track leading indicators of customer health, churn, customer adoption, renewals, and upsell opportunities.
  • Provide actionable, fact-based research and insight that align with objections, goals, and business decisions

Process
  • Determine the timing and content of appropriate touch points for CSMs throughout the customer journey to drive optimal adoption and retention.
  • Detect early signals of at-risk renewals, design actions to address them, and provide paths to escalations when needed.
  • Identify areas for upsell and cross-selling opportunities

Cross Functional Coordination
  • Ensure clear and consistent communication channels are established between Managed IT, Cyber teams.
  • Coordinate cross functional processes that help meet renewal and upsell targets which include processes for CSMs to:
  • Relay customer feedback
  • Align with support team on resolution of major cases
  • Provide feedback to Marketing on the readiness of our customers
  • Help the Professional Services team overcome delays in implementation.
  • Manage expectations and be able to say "no".
  • Monitor multiple projects and report status to team, stakeholders, customers, and leadership team.
  • Manage tradeoffs and be able to advise on the impact of changes in features, schedules and scope and how that impacts cost, delivery, and project objectives. Invoke change orders as needed.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive process documentation.

SKILLS & QUALIFICATIONS
  • Exceptional creative and critical thinking capabilities
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers paired with a passion for driving growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and data-driven mindset
  • Demonstrated desire for continuous self-improvement and learning
  • Excellent communication and presentation skills
  • Expert knowledge across Netrio's service offerings
  • 3 to 5 years previous experience in a Customer Success or sales role

PREFERRED EXPERIENCE
  • Demonstrated knowledge of Managed Service Provider roles and themes
  • Demonstrated technology experience/familiarity with:
  • Microsoft solutions including: Azure, M365, Intune, ASR, Teams, and SharePoint
  • Server technology including: Windows, Linux
  • Networking technology including: Cisco, PaloAlto

The pay range for this role is:
60,000 - 90,000 USD per year (Golden Valley, MN)
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

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