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Associate Customer Success Manager Jobs in Layton, UT

Vontier

Customer Success Specialist

Salt Lake City, UT · On-site

$60K - $75K/yr

This role proactively manages the customer lifecycle-from onboarding through renewal-ensuring customers achieve measurable value and strong ROI from their investment. The Customer Success Specialist ...

New

Trovy

Customer Success Associate

Salt Lake City, UT · On-site

$60K - $80K/yr

... platform for managing your home and accessing low-rate credit, because life is expensive and ... Role Overview As a Customer Success Associate, you'll be the primary point of contact for Trovy ...

Socket.dev

Customer Success

Salt Lake City, UT · On-site

$100 - $125/hr

What You Will Be Doing We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support ...

New

Liveswitch, Inc.

Customer Success

Salt Lake City, UT · On-site

$60 - $80/hr

What You Will Be Doing We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support ...

New

LoanPro

Technical Success Manager

Farmington, UT · On-site

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... They are customer facing, strategic, product subject-matter experts. They are solutionists ...

Trovy

Customer Success Representative

Salt Lake City, UT · On-site

$20 - $22/hr

Monitor and manage a shared customer support inbox/queue to ensure timely responses * Track ... Success : This is not a sales role; no quotas, no commissions. Your success is measured by customer ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Layton, UT

Associate Customer Success Manager information

See Layton, UT salary details

$16.8K

$48.1K

$84.5K

How much do associate customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for associate customer success manager in Layton, UT is $48,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $59,500.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What job categories do people searching Associate Customer Success Manager jobs in Layton, UT look for?

The top searched job categories for Associate Customer Success Manager jobs in Layton, UT are:

What cities near Layton, UT are hiring for Associate Customer Success Manager jobs?

Cities near Layton, UT with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you

Enterprise Customer Success Manager

Brex

Salt Lake City, UT • On-site

Full-time

Re-posted 1 hour ago

Job description

Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Sales at Brex
Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.
What you'll do
As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex's solutions. You'll create and execute on account strategies tailored to each customer's business goals, delivering high-impact outcomes across their financial stack.
You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.
Where you'll work
This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
  • Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
  • Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
  • Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
  • Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
  • Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
  • Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
  • Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.

Requirements
  • 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
  • Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
  • Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
  • Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
  • Ability to synthesize product usage data into strategic recommendationsthat drive tangible customer outcomes.
  • Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
  • Bachelor's degree required; finance, business, or related fields preferred.

Bonus Points
  • You love solving complex business problems with innovative financial solutions.
  • You think in systems, not silos and understand the bigger picture of customer value.
  • You are energized by being proactive, not reactive, in helping customers succeed.
  • You want to be a thought leader and internal resource for enterprise strategy across the CS org.

Compensation
The expected OTE range for this role is $117,600 - $147,00 USD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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