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Associate Customer Service Representative Jobs in East Rutherford, NJ

Pearson

Associate, Customer Service

Hoboken, NJ · On-site

$15.75 - $22/hr

SUMMARY The Customer Service Representative - Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email.

Russo Bros

Customer Service Representative

East Hanover, NJ · On-site

$25 - $30/hr

???? CUSTOMER SERVICE REPRESENTATIVES WANTED! ???? ???? HIGH-VOLUME CALL CENTER | HVAC / HOME SERVICES ... Associate's degree or higher a plus ???? YOUR CALL CENTER EXPERIENCE CAN TAKE YOU FURTHER! Whether ...

CB

Customer Service Representative

New York, NY · On-site

$800 - $1.2K/wk

Associates Degree * Previous experience as a Customer Service Representative or in a similar role is preferred * Comfortable using computers and customer management software * Excellent phone and ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

The CSR will report to the Director of Customer Care. * The position is based on a 40 hour work week Monday thru Friday but may be changed at management's discretion. * The CSR position receives and ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in East Rutherford, NJ

Associate Customer Service Representative information

See East Rutherford, NJ salary details

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How much do associate customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for associate customer service representative in East Rutherford, NJ is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.62 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in East Rutherford, NJ?

The most popular types of Customer Service Representative jobs in East Rutherford, NJ are:

What cities near East Rutherford, NJ are hiring for Associate Customer Service Representative jobs?

Cities near East Rutherford, NJ with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you

Associate, Customer Service Representative

Community Federal Savings Bank

Manhattan, NY • On-site

$20 - $23/hr

Full-time

Re-posted 21 days ago

Job description

JOB SUMMARY:

CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a Customer Service Representative performs duties such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and assisting customers with inquiries concerning products offered. CSRs’ must be continuously aware of fraud, loss and check cashing guidelines as well as all security and transaction documentation requirements.

Responsibilities:

  • Always provide excellent customer services to customers in a friendly and courteous manner.
  • Has sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
  • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
  • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with.
  • Inform and suggest new banking products to customers.
  • Provide information to customers on their account status and account balances.
  • Open new bank accounts according to laid down rules and guidelines.
  • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
  • Perform maintenance on Dormant accounts as per Branch procedures.
  • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
  • Ensure that customers’ confidential information is properly protected and only used for official purposes.
  • Continuously update skills by participating in professional trainings, sit for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.

Qualifications
Knowledge, Skills, and Abilities:

  • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.
  • Strong communication skills characterized by excellent writing and speaking skills.
  • He/she must possess excellent multi-tasking skills and be able to function under pressure.
  • He/she must also have excellent negotiation skills and be able to influence people.
  • Ability to use the computer efficiently and also learn how to use new software.
  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
  • Must have a keen eye for detail and follow instructions to the letter.


Education, Training, and Experience

  • High School Diploma or relevant work experience in Commercial Banking required


Hourly Range: $20 - $23 / hour
"Hourly range does not include performance-based bonus and/or other benefits, where applicable. Actual offer will vary based on skills and experience."

About Community Federal Savings Bank (CFSB)
Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients though a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.