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Associate Customer Service Representative Jobs in DeKalb, IL

NVA

Customer Service Representative

Geneva, IL · On-site

$15 - $17/hr

CUSTOMER SERVICE REPRESENTATIVE (CSR) Valley Animal Hospital is seeking passionate and dependable ... National Veterinary Associates is a leading global pet care organization united in the love of ...

SBM Management Services

Customer Service Rep

Dekalb, IL · On-site

$15.50 - $16.50/hr

Customer Service Rep The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities * Perform janitorial duties * Perform ...

PetSuites

Customer Service Representative

Saint Charles, IL · On-site

$14.50 - $15/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

EPIC Fitness Group

Customer Service Representative

Aurora, IL · On-site

$16 - $21.75/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

PetSuites

Customer Service Representative

Saint Charles, IL · On-site

$15.75 - $21.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in DeKalb, IL

Associate Customer Service Representative information

See DeKalb, IL salary details

$8

$16

$26

How much do associate customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for associate customer service representative in DeKalb, IL is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.89 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in DeKalb, IL?

The most popular types of Customer Service Representative jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Associate Customer Service Representative jobs?

Cities near DeKalb, IL with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,987 per year, or $16.8 per hour.

Customer Service Representative

SUBURBAN TEAMSTERS OF NORTHERN ILLI

West Chicago, IL

$16.25 - $22.25/hr

Full-time

Medical, Retirement

Re-posted 23 days ago

Job description

Company Description

The Suburban Teamsters of Northern Illinois Welfare and Pension Funds are a set of employee benefit plans that provide health and welfare as well as retirement benefits to eligible participants and their dependents of Teamster Local Unions 179, 330, and 673.

Role Description

This is a full-time in-office role for a Customer Service Representative, located in West Chicago, IL. The Customer Service Representative will be responsible for providing exceptional participant support in addition to handling inquiries and resolving issues for participants as well as providers. Daily tasks include responding to participant and provider queries, maintaining detailed records of interactions, and updating participant and provider records through our data portal.

Qualifications

  • Proficiency in Office360 (Primarily Excel and Word)
  • Customer Service Representatives and Customer Service Skills
  • Customer Support, Customer Satisfaction, and Customer Experience Skills
  • Excellent Interpersonal and Communication Skills
  • Ability to Multitask and Manage Time Effectively
  • Experience in Taft-Hartley Funds is Recommended but Not Required