Associate Counselor Jobs in Utah (NOW HIRING)

Position Summary

This position is employed by Medforth Global Education (MGE), the unified shared-services organization that supports the academic missions of Rocky Vista University (RVU) and St. George's University (SGU). MGE provides administrative and operational expertise that enables our universities to remain focused on delivering exceptional educational experiences and advancing student success. 
While employed through MGE, this role is dedicated primarily to supporting Rocky Vista University's Financial Aid Department and serves as an integral member of the higher education community at RVU. The position partners closely with students, faculty, staff, and university leadership to ensure the effective administration of financial aid services that support student access, persistence, and success. The successful candidate will demonstrate a commitment to service excellence, regulatory compliance, operational effectiveness, and the student-centered values that define both RVU and MGE.

The Financial Aid Counselor provides direct financial aid counseling and support to students enrolled at Rocky Vista University. This role is responsible for guiding students through the entire financial aid lifecycle-from initial application and loan packaging to enrollment adjustments, ongoing financial literacy, and repayment preparation-ensuring compliance with federal and private loan regulations. As part of the student journey, the Counselor acts as a trusted advisor to students and families, helping them understand eligibility requirements, borrowing responsibilities, creditworthiness, and long-term financial planning. The Counselor plays a pivotal role in debt management, credit counseling, and private loan counseling, equipping students with the tools to make informed borrowing decisions, budget effectively, and prepare for successful repayment after graduation.

This position reports to the Associate Director, Financial Aid.

About Rocky Vista University
Rocky Vista University is a health sciences university dedicated to providing quality healthcare education while inspiring students to serve with compassion, integrity, and excellence. Through its programs in medicine and health sciences, RVU advances healthcare education and prepares future healthcare professionals to make a meaningful impact in their communities.

Essential Functions

Student Counseling & Advisement

• Counsel prospective, current, and graduating students on all aspects of federal and private loan programs, including eligibility, application processes, disbursements, and renewal requirements.
• Provide individualized credit counseling to help students understand credit scores, creditworthiness, and their impact on loan approval and repayment.
• Deliver private loan counseling, ensuring students fully understand loan terms, lender requirements, and repayment responsibilities.
• Provide debt management counseling, helping students and graduates understand responsible borrowing, repayment options, and long-term financial impact.
• Guide students through entrance and exit loan counseling, ensuring compliance with federal requirements.
• Counsel students on budgeting, credit management, and meeting financial obligations to the University and their lenders.
• Act as a primary point of contact for assigned caseload of active and prospective students, providing proactive outreach and timely responses.
• Respond to all student inquiries within 24-48 hours, escalating complex cases to leadership or appropriate departments as needed.

Application Processing & Aid Packaging

• Review and evaluate financial aid applications, including ISIRs, to determine eligibility and resolve conflicting information.
• Package federal and private loans in accordance with DOE regulations and lender requirements.
• Process budget adjustments, cost of attendance recalculations, and aid revisions for students with curriculum or enrollment changes.
• Certify private loan eligibility and ensure compliance with lender and federal requirements.

Financial Literacy & Student Journey Integration

• Develop and deliver financial literacy education for students through one-on-one sessions, group workshops, and presentations.
• Present at orientations, webinars, and class meetings to support student awareness of financial aid processes and responsibilities.
• Provide ongoing outreach throughout the student journey, ensuring students understand financial aid at pre-matriculation, enrollment, mid-program, and graduation milestones.
• Monitor and track loan counseling completion, ensuring timely compliance with federal and lender requirements.

Collaboration & Compliance

• Partner with Admissions, Registrar, Bursar, and Student Affairs to ensure seamless integration of aid with enrollment, billing, and student services.
• Maintain strict compliance with federal regulations, FERPA, Title IV, and lender policies.
• Evaluate unusual or extenuating circumstances submitted by students for professional judgment consideration and prepare recommendations for leadership.
• Attend training seminars and stay up to date on changes in financial aid regulations, loan servicing, and best practices.

Operational Support & Reporting

• Monitor daily, weekly, and monthly financial aid reports to ensure accuracy of disbursements, enrollment status, and loan eligibility.
• Assist in audit preparation by ensuring files and student communications are accurate, documented, and accessible.
• Provide administrative support for office-wide initiatives, including communication campaigns and compliance reporting.
• Serve as a liaison to loan servicers and lenders to support students' aid and repayment experience.
• Perform other duties and special projects as assigned by the Associate Director of Financial Aid

Other Duties

• Provide coverage for core functions as needed to ensure uninterrupted service to students.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive.This position may perform other related duties as required to meet the ongoingneeds of the department/institution.