ZipRecruiter

Log In

1

Associate Comcast Call Center Jobs in Michigan (NOW HIRING)

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Other duties as assigned Required Education Equivalent to an Associate's degree from a college or vocational training institute in a relevant field. Required Experience * 1 year of call center ...

ASCENSUS

Call Center Representative

Detroit, MI · Remote

$19/hr

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

New

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... Associates degree preferred. EXPERIENCE * Documented excellence in customer service. Professional ...

M.I.N.D

Appointment Center Manager

Farmington Hills, MI · On-site

$60 - $65/hr

Reports to Summary/Objective The Appointment Call Center Manager is responsible for the overall ... Associate degree, preferably in healthcare administration or related field. A combination of ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

next page

Showing results 1-20

All JobsAssociate Comcast Call Center JobsAssociate Comcast Call Center Jobs in Michigan

Associate Comcast Call Center information

What is the difference between Associate Comcast Call Center vs Customer Service Representative?

AspectAssociate Comcast Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedCall center or retail environment, customer-facing
Industry UsageTelecommunications, cable servicesVarious industries including telecom, retail, and service sectors
Job FocusHandling technical issues, billing, service inquiriesAddressing customer questions, resolving complaints

The Associate Comcast Call Center and Customer Service Representative roles share similarities in credentials and work environment, often involving call center settings and customer interaction. However, the Associate Comcast Call Center typically focuses on technical support and service-specific issues within the telecommunications industry, whereas Customer Service Representatives may work across various sectors with broader customer support responsibilities.

Does Associate Comcast Call Center offer remote work?

The Associate Comcast Call Center position typically requires employees to work onsite at designated call center locations. Remote work options are generally not available for this role, as it involves direct customer service and technical support that require physical presence or specific remote arrangements approved by the employer.

What are the most commonly searched types of Comcast Call Center jobs in Michigan?

The most popular types of Comcast Call Center jobs in Michigan are:

What are popular job titles related to Associate Comcast Call Center jobs in Michigan?

For Associate Comcast Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Associate Comcast Call Center jobs in Michigan look for?

The top searched job categories for Associate Comcast Call Center jobs in Michigan are:

Associate Comcast Call Center jobs near you

Call Center Supervisor

YOUNGWILLIAMS INC

Livonia, MI • On-site

$23/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Summary of Position

The Supervisor directs the activities of the Customer Service Representatives (CSRs) and Leads providing supervision, training and work direction to staff.

Essential Job Requirements
  • Monitors and evaluates the performance of CSRs and Leads to ensure prompt, knowledgeable and courteous customer service. 
  • Provides coaching, counseling and guidance to CSRs and Leads for ongoing improvement to customer service. 
  • Makes recommendations to management concerning transfers, promotions, discipline, hiring and termination. 
  • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals. 
  • Analyzes staffing levels and call center trends to ensure that staffing levels are efficient in order to maintain project goals and objectives and meet operational effectiveness. 
  • Monitors CSRs and Leads time and attendance by maintaining attendance records, including excused and/or unexcused absences, late arrivals, and early departures with all related information entered on the attendance record. 
  • Assists the Sr. Operations Manager with daily operations. 
  • Reviews daily reports to identify training opportunities and successes for CSRs and Leads providing feedback in a timely manner. 
  • Writes and administers performance reviews for skills improvements. 
  • Communicates and follows up to ensure CSRs and Leads are fully informed of all new information related to procedures, customer needs and company related issues, changes or actions. 
  • Attends management meetings to set performance goals, review call center progress. Develops and implements action plans to achieve daily and monthly goals. 
  • Proficient in Call Center Policy, state & Court computer systems 
  • Provides accurate information to inquiring parties and other agency staff. 
  • Ensures the confidentiality of all information while performing work tasks.
  • Accepts escalation calls that cannot be resolved by CSRs or Leads to address and resolve caller issues. 
  • Actively assists with taking calls.
  • Regular and timely attendance
  • Other duties as assigned
Required Education

Equivalent to an Associate’s degree from a college or vocational training institute in a relevant field.

Required Experience
  • 1 year of call center supervision is strongly preferred. 
  • 1 year of work experience administering child support enforcement or related community service programs preferred. 

Apply