Associate Chief Jobs in Delaware (NOW HIRING)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Hilton Philadelphiaat Penn's Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it's the only hotel located directly on the Delaware River Waterfront at Penn's Landing in Philadelphia's downtown. The Hilton Philadelphia at Penn's Landing's 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32" LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.

What you will have an opportunity to do:

What you will have an opportunity to do:

The Assistant Chief Engineer is responsible for hands-on leadership & oversight of the daily activities of the operational Engineering staff within the hotel. This includes establishing and maintaining safety procedures & documents; approving, scheduling and authorizing project activities; maintenance of all equipment, compliance with applicable environmental, safety, and health regulations, company directives, and safety requirements. This role will require the ability to lead teams of diverse Engineering expertise and operational focus to successfully achieve objectives.

POSITION RESPONSIBILITIES/DUTIES:

• Provide technical, functional and operational leadership that cover a variety of functional areas such as: facility management and maintenance, industrial hygiene, chemical safety, equipment safety, and project planning.
• Monitor all building systems (automation systems, fire systems, electrical, elevators, HVAC, hotel, and preventative maintenance) as well as all engineering equipment and machinery. Ensure always in primal working order and troubleshoot when necessary
• Coordinate with all support departments (Housekeeping, Front Office, Convention, F&B, Security and others) to understand immediate operational needs; follow through to ensure successful completion
• Collaborate with stakeholders to develop short-term operational plans and long-term strategic plans for each area that identifies operational and sustainment requirements
• Manage administration, cost, schedule and performance of all trades and functions; evaluate critical issues/impacts, and ensure the optimal utilization of resources and talent
• Support project teams by ensuring all work scope falls within the approved facility authorizations and is executed safely and securely by following established processes and procedures
• Foster a culture that promotes professional development, safety and inclusion by orchestrating growth opportunities and ensuring timely task completion in a dynamic resort environment. Establish clear responsibility and accountability for carrying out requirements
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest's satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy
• Perform other functions as needed

What are we looking for?

EDUCATION & EXPERIENCE:

• Minimum of five (5) years' experience in a Facilities-related position, or equivalent experience
• Previous experience in a resort, hotel, or industrial complex preferred.
• HVAC certification is a plus.
• OSHA 30/10 certification preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.