Associate Analyst Jobs in Warren, MI (NOW HIRING)

Key Responsibilities

Contracting and Commercial Support

• Coordinate the preparation, revision, review, routing, and execution of customer contracts, amendments, pricing agreements, and other commercial documents.

• Review contract documentation for completeness, accuracy, approved pricing, authorized terms, and alignment with company policies.

• Partner with Sales, Legal, Finance, and Operations to resolve contract issues and supporttimelyexecution.

• Track contracts throughout the review and approval process, proactivelyidentifyingdelays, missing information, or required actions.

• Maintainaccuratecontract records, supporting documentation, approvals, and executed agreements within designated systems of record.

• Support contract renewals, amendments, customer changes, and annual pricing actions.

• Help ensure contracting policies, approval requirements, and documentation standards are consistently followed.

• Serve as a primary point of coordination for routine contracting questions and requests from the Sales organization.

• Escalate nonstandard terms, pricing exceptions, margin concerns, or compliance risks to theappropriate stakeholders.

Salesforce CPQ and Deal Support

• Support the configuration, pricing, and quoting process within Salesforce CPQ.

• Review quotes to confirm that products, services, service codes, pricing, contract terms, and approval requirements areaccurate.

• Assist Sales with quote creation, revisions,approvalrouting, and troubleshooting.

• Partner with Finance and Sales leadership to help ensure deals meet established pricing, profitability, and margin requirements.

• Identifyrecurring CPQ issues, user pain points, system defects, and process gaps.

• Document business requirements and coordinate with IT and system administrators on CPQ enhancements.

• Participate in user acceptance testing, system releases, and rollout activities for new CPQ capabilities.

• Develop and maintain CPQ job aids, process documentation, training materials, andfrequentlyasked questions.

• Support training and adoption of Salesforce CPQ and related commercial tools.

Service-Code and Offering Standardization

• Support the development and maintenance of a standardized service-code catalog.

• Reviewservice-coderequests for accuracy, completeness, duplication, and alignment with approved commercial offerings.

• Partner with Sales, Operations, Finance, and IT toestablishclear definitions, pricing logic, ownership, and usage guidelines for service codes.

• Maintain service-code documentation, governance standards, and change logs.

• Identifyopportunities toconsolidate, simplify, or retire outdated and duplicative service codes.

• Monitor service-code usage and help address inconsistentapplicationacross customers, markets, or business units.

• Support communication and training when service codes, offerings, or pricing structures change.

Sales Process Governance

• Partner with Sales to reinforce consistent execution of established sales processes, policies, and approval requirements.

• Monitor compliance with key commercial requirements, including quote approvals, contracting procedures, pricing policies, and documentation standards.

• Support the development and maintenance of standard operating procedures, process maps, templates, checklists, and governance documents.

• Assist with deal reviews, contract compliance reviews, and other commercial governance activities.

• Help clarify roles, responsibilities, handoffs, and escalation paths across the quote-to-contract process.

• Identifyprocess breakdowns that create delays, rework, pricing leakage, or an inconsistent customer experience.

• Support change-management activities associated with new commercial processes, policies, and tools.

Annual Rate Increase Support

• Coordinate with Sales, Finance, Legal, and Operations to support annual customer rate-increaseactivities.

• Maintain tracking of customers, contracts, notification requirements, implementation dates, and completion status.

• Review contractual pricing provisions and flag exceptions orspecial requirementsfor further review.

• Support the preparation and routing of customer notifications, amendments, and related documentation.

• Provide reporting on rate-increase progress, exceptions, risks, and outstanding actions.

• Help document and continuously improve the annual rate-increase process.

Reporting and Analysis

• Maintain reporting on contract status, cycle time, renewals, expirations, amendments, rate increases, compliance, and outstanding actions.

• Develop recurring reports and dashboards that provide visibility into contracting and CPQ performance.

• Analyze trends toidentifybottlenecks, recurring errors, training needs, andprocess-improvementopportunities.

• Track service-level expectations and turnaround times across the quote-to-contract process.

• Support data validation and reconciliation across Salesforce, CPQ, contract repositories, and other commercial systems.

• Prepare summaries and recommendations for Sales Excellence and commercial leadership.

• Assistwith measuring the adoption and effectiveness of new processes, tools, and training.

Continuous Improvement

• Evaluate existing workflows and recommend improvements that reduce manual effort, rework, risk, and cycle time.

• Help translate business needs into documented process or system requirements.

• Participate in cross-functional projects involving contracting, pricing, CPQ, service codes, sales-process optimization, and commercial technology.

• Leverage automation, reporting, templates, and standardized workflows to improve seller productivity.

• Collect feedback from Sales and cross-functional partners toidentifyopportunities to improve the internal customer experience.

• Support testing, implementation, communication, and adoption of process and technology improvements.

• Promote a culture of standardization, documentation, accountability, and continuous improvement.

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Legal Studies, Supply Chain, Operations, Information Systems, ora related field.

• One to three years of experience in sales operations, contract administration, commercial operations, finance, customer service, business analysis, ora relatedfunction.

• Strong attention to detail and the ability to accurately manage contracts, pricing information, approvals, and commercial records.

• Demonstrated ability to organize and prioritize multiple requests in a deadline-driven environment.

• Strong analytical and problem-solving skills, with the ability toidentifyroot causes and recommend practical improvements.

• Ability to interpret and follow policies, procedures, approval requirements, and contractual guidelines.

• Strong written and verbal communication skills.

• Ability to collaborate effectively with Sales, Legal, Finance, IT, Operations, and other stakeholders.

• Commitment to providing responsive,solutions-oriented internal customer service.

• Ability to work independently, exercise sound judgment, and escalate issues appropriately.

• Proficiencyin Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.

Preferred Qualifications

• Experience with Salesforce, Salesforce CPQ, or another configure-price-quote platform.

• Experience supporting contracts, pricing, quoting, renewals, or commercial approvals.

• Familiarity with contract lifecycle management systems or document repositories.

• Experience developing reports, dashboards, process maps, standard operating procedures, or training materials.

• Familiarity with business-intelligence tools such as Power BI, Tableau, Sigma, or Salesforce reporting.

• Understanding ofsales processes, opportunity management, pricing governance, margin management, or quote-to-cash workflows.

• Experience supporting system implementations, user acceptance testing, or change-management initiatives.

• Basic knowledge of continuous-improvement methodologies such as Lean, Six Sigma, value-stream mapping, or root-cause analysis.

Knowledge, Skills, and Abilities

• High levelof accuracy, organization, and follow-through.

• Strong process orientation with an interest in understanding how work moves across functions and systems.

• Ability to manage both recurring responsibilities and project-based assignments.

• Ability to analyze data and convert findings into clear actions or recommendations.

• Strong interpersonal skills and the ability to build credibility with stakeholders at multiple levels.

• Ability to communicate policies and process requirements in a clear, practical, and customer-focused manner.

• Comfortable learning new systems, tools, and commercial concepts.

• Ability tomaintainconfidentiality and appropriately handle sensitive customer, pricing, and contractual information.

• Strong senseof ownership and accountability.

• Ability tooperateeffectively in an evolving organization where processes and responsibilities continue to mature.

Key Working Relationships

The Sales Excellence Coordinator/Analyst will regularly collaborate with:

• Sales representatives and sales leadership

• Sales Excellence and Sales Operations

• Legal

• Finance and Pricing

• Information Technology and Salesforce administrators

• Operations

• Customer Experience and Inside Sales

• Commercial Analytics

• Contract-management and compliance teams

Measures of Success

Success in this role may be measured through:

• Contract and quote accuracy

• Contract turnaround time

• Reduction in contract and CPQ rework

• Compliance with pricing, margin, approval, and contracting policies

• Timely execution of annual rate increases

• Accuracy and completeness of contract records

• Salesforce CPQ adoption and user satisfaction

• Service-code standardization and reduction of duplicate or obsolete codes

• Completion ofprocessdocumentation and training materials

• Resolution time for Sales support requests

• Identification and implementation of process improvemen...