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Infographic showing various Assistant Wordpress Divi job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,407 per year, or $18.9 per hour.

Student Technical Support Coordinator

University of New Haven

West Haven, CT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Job Summary:
The University of New Haven is a private university committed to preparing students for purposeful lives. They are seeking a Student Technical Support Coordinator to provide technical support to university students, assist in training student employees, and manage support services for various student populations.
Responsibilities:
• Coordinate and assist Student Technical Support Team, including training and providing feedback to enable student workers to build new skills and increase engagement.
• Develop workflows and processes for help desk technicians to improve the quality of service to users.
• Serve as a subject matter expert to provide troubleshooting advice, and directly resolve complex technical issues.
• Ensure the student workforce provides timely, effective, and proficient customer support.
• Coordinate work schedules for the Student Technical Support Team to ensure adequate coverage is provided during peak service periods.
• Lead and mentor a group of peers in order to foster a well diverse and high-performing team
• Support collaboration tools, communication software, and personal computing technologies – administer loaner equipment when necessary
• Manage student loaner pool, and determine eligibility based on criteria such as current courses, current laptop status, and student needs
• Maintain student loaner pool, and determine eligibility based on criteria such as current courses,, current laptop status, and student needs
• Contribute to improving the student support digital presence by participating in projects that solve problems and increase reach
• Coordinate necessary supplies for the student technical support office and follow established process for proceeding.
• Interview and assess potential student workers based on needs of the department and function.
• Manage ticket/service requests while meeting or exceeding defined service level expectations
• Maintain and update Student Technical Support Website (Wordpress Divi), and AI Chatbot
Qualifications:
Required:
• A Bachelor's Degree and 3-4 years of directly related experience in a Higher Education environment
• Excellent written and verbal communication skills; ability to act as the liaison between students and other offices of the University in a professional manner for seamless, timely, and problem resolution
• MacOS/iOS/Windows/Android proficient
• Must work well in a team environment
• Demonstrate good communication skills
• Be willing and able to learn new technologies
Preferred:
• Preferred experience will include a minimum of 2-3 years in general computer repair and software installation
• Some familiarity with the integration of wireless networks
• Some knowledge in Linux
Company:
University of New Haven is a school in West Haven. Founded in 1920, the company is headquartered in West Haven, USA, with a team of 501-1000 employees. The company is currently Late Stage.