Sales Support Agent - Aerospace industry
LOCATION: Doral, FL
SCHEDULE: Mon - Fri
TYPE OF CONTRACT: Temp to Perm
PAY RATE: $21/h
DESCRIPTION:
This organization has been providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. As a truly global partner serving customers' parts and inventory needs in more than 140 countries, the company is embracing the potential of online sales and its digital marketplace, which has been growing exponentially. The Order Management Specialist will perform the operational and administrative functions of the order processing department as well as support web purchasing customers.
Key Responsibilities:
- Enter purchase orders.
- Assign product numbers and set up all new products within the product database.
- Assist customers with inquiries on past orders.
- Process exchange orders.
- Review and update customer accounts.
- Listen to customers' questions and concerns and provide answers or responses.
- Provide solutions to customer problems through phone, email, or in person.
- Print shipping labels and generate billing invoices, as needed.
- Handle special requests from marketing and/or special-order entry functions, such as internet orders.
- Assist web buying customers through outbound calling and registering.
- Work proactively at all times to maintain customer relationships.
- Perform Customer Care Surveys.
- Perform all other duties as assigned.
REQUIREMENTS
- Education: High School Diploma or equivalent is required.
- Experience: Aviation Purchase Order processing experience.
- Ability to work well under pressure, adhere to deadlines, and remain flexible.
- Ability to work well in a team and cross-functional collaborative environment.
- Solid computer, organizational, and problem-solving skills.
- Demonstrated ability to develop collaborative working relationships.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
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