ZipRecruiter

Log In

1

Assistant Walmart Call Center Jobs in Delaware (NOW HIRING)

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an experienced ... * Assist with special projects, acquisitions, system enhancements, testing initiatives, and ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE) Position Summary F.H. Furr is seeking an ... * Assist with special projects, acquisitions, system enhancements, testing initiatives, and ...

Serco

Call Center Rep - Temporary

Wilmington, DE · On-site

$15.50 - $19.50/hr

... Assistant Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Bayhealth

Physician Assistant

Dover, DE · On-site

$99K - $135K/yr

Location: Ortho, IT, BHMG and Call Center Status: Full Time 80 Hours Shift: Days SALARY RANGE: 151 ... The physician assistant works within a collaborative model to provide quality care and improve ...

Bayhealth

Physician Assistant

Dover, DE · On-site

$79K - $107K/yr

Location: Ortho, IT, BHMG and Call Center Status: Full Time 80 Hours Shift: Days SALARY RANGE: 151 ... The physician assistant works within a collaborative model to provide quality care and improve ...

Bayhealth

Scheduler I

Dover, DE · On-site

$16.50 - $19.75/hr

Required: 6 months experience in healthcare, hospitality, or customer service call center setting. No experience necessary if a graduate of medical assistant program or billing program. Preferred:

defi AUTO LLC

Customer Service Specialist

Dover, DE · On-site

$20/hr

Duties and Responsibilities * Assist customers with bank and auto loan account questions in a high ... At least one (1) year of experience in a high-volume call center * Proven Remote Work Experience:

Union Park Automotive Group

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

... information. - Assist with administrative tasks such as data entry, reporting, and document ... call center role is desired. - Excellent verbal and written communication skills. - Strong ...

next page

Showing results 1-20

All JobsWalmart Call Center JobsAssistant Walmart Call Center JobsAssistant Walmart Call Center Jobs in Delaware

Assistant Walmart Call Center information

What are some common challenges faced by an assistant in a Walmart call center, and how can they be effectively managed?

Assistants in Walmart Call Centers often encounter high call volumes and the need to address a wide range of customer concerns efficiently. Balancing speed with quality of service can be challenging, especially during peak hours or promotional periods. Effective time management, active listening, and utilizing available support resources are key strategies to handle these challenges. Additionally, working closely with team leads and leveraging internal knowledge bases can help resolve complex issues and maintain customer satisfaction.

What is an assistant Walmart call center?

Assistant Walmart Call Center jobs involve supporting the operations of Walmart's customer service call centers. Employees in these roles typically handle customer inquiries, assist with order tracking, resolve issues, and provide information about Walmart products and services. They may also help escalate complex problems to supervisors, document customer interactions, and ensure a positive customer experience. Strong communication skills and the ability to work in a fast-paced environment are important for this job.

What are the key skills and qualifications needed to thrive as an assistant in a Walmart call center?

To thrive as an Assistant in a Walmart Call Center, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is important for managing customer interactions and information efficiently. Excellent communication, patience, and stress management are crucial soft skills for handling diverse customer concerns and maintaining professionalism. These skills ensure effective resolution of customer issues, enhance customer satisfaction, and contribute to the overall success of the call center team.

What is the difference between Assistant Walmart Call Center vs Customer Service Representative?

AspectAssistant Walmart Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, fast-paced, team-orientedRetail or call center, customer-facing, dynamic
Employer & IndustryWalmart, retail industryVarious industries including retail, telecom, and services
Common Search & ComparisonYesYes

The Assistant Walmart Call Center typically involves supporting Walmart customers via phone or online, focusing on order assistance and issue resolution. Customer Service Representatives work across various industries, providing direct customer support. While both roles require strong communication skills and basic computer knowledge, the Assistant Walmart Call Center role is specific to Walmart's retail environment and call center operations, whereas Customer Service Representatives may work in diverse settings. Understanding these differences helps job seekers find the right fit based on industry and work environment preferences.

What are the most commonly searched types of Walmart Call Center jobs in Delaware? The most popular types of Walmart Call Center jobs in Delaware are:
What cities in Delaware are hiring for Assistant Walmart Call Center jobs? Cities in Delaware with the most Assistant Walmart Call Center job openings:
Assistant Walmart Call Center jobs near you

Call Center Manager (On-Site)

F.H. Furr

Georgetown, DE • On-site

$70K - $100K/yr

Full-time

Posted 11 days ago

F.H. Furr rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

200th of 278 rated repair and maintenance companies

Job description

 
Call Center Manager (Onsite – Georgetown, DE)Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents in Georgetown, Delaware. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key ResponsibilitiesTeam Leadership & Performance Management
  • Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
  • Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
  • Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
  • Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
  • Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Customer Experience & Escalation Management
  • Manage escalated customer concerns and ensure timely, professional resolution.
  • Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
  • Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
  • Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.
Contact Center Operations
  • Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
  • Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
  • Assign and maintain agent skill groups and routing configurations.
  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track and communicate key performance metrics to leadership.
Cross-Functional Partnership
  • Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
  • Support coordination between the contact center and field teams to ensure seamless customer experiences.
  • Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.
Administrative & Compliance Responsibilities
  • Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
  • Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
  • Maintain accurate documentation related to coaching, performance management, and employee development.
  • Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.
What We're Looking For
  • Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
  • Strong coaching, communication, and employee development skills.
  • Experience managing KPIs, service levels, conversion metrics, and quality performance.
  • Ability to analyze operational data and drive continuous improvement.
  • Strong problem-solving and escalation management capabilities.
  • Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
  • Ability to thrive in a fast-paced, high-volume service organization.
  • HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.
Success Measures
  • Service Level Achievement
  • Appointment Booking & Conversion Rates
  • Customer Satisfaction (CSAT)
  • Quality Assurance Scores
  • Membership Performance & Retention
  • Agent Productivity, Utilization & Adherence
  • Attendance, Engagement & Retention
  • Escalation Resolution Effectiveness
  • Coaching & Employee Development Outcomes
  • Payroll Accuracy & Operational Compliance
Work Location

Onsite – Georgetown, DE (F.H. Furr Delaware Location)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.


USD $70,000.00/Yr.
USD $100,000.00/Yr.

What F.H. Furr employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply