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Assistant Virtual Receptionist Jobs in Rochester, NY

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Assistant Virtual Receptionist information

See Rochester, NY salary details

$11

$24

$33

How much do assistant virtual receptionist jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for assistant virtual receptionist in Rochester, NY is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.02 per hour, depending on experience, location, and employer.

What is the best virtual assistant company to work for?

There is no definitive best virtual assistant company to work for, as opportunities vary based on individual skills, preferences, and experience. Reputable companies often include Belay, Time Etc, and Zirtual, which offer remote administrative roles requiring strong communication and organizational skills. Job seekers should research company reviews, pay rates, and work environment to find the best fit for their career goals.

What is an Assistant Virtual Receptionist?

An Assistant Virtual Receptionist is a remote professional who manages administrative tasks such as answering calls, handling messages, scheduling appointments, and providing customer support for businesses. Unlike an in-house receptionist, they work from a remote location, often using specialized software to perform their duties efficiently. This role helps businesses maintain a professional front while reducing overhead costs associated with hiring on-site staff.

How does an Assistant Virtual Receptionist typically collaborate with remote teams and clients?

Assistant Virtual Receptionists often serve as the first point of contact for clients and team members, managing calls, emails, and scheduling from a remote location. They use communication and collaboration tools like Slack, Zoom, and cloud-based calendars to stay connected and informed. Working closely with both internal teams and external clients, they ensure messages are relayed accurately and appointments are coordinated efficiently. Building strong digital communication skills and being proactive are key to thriving in this collaborative, virtual environment.

What are the key skills and qualifications needed to thrive as an Assistant Virtual Receptionist, and why are they important?

To thrive as an Assistant Virtual Receptionist, you need excellent communication skills, strong organizational abilities, and proficiency in basic office software, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and scheduling tools is commonly required. Outstanding multitasking, problem-solving, and interpersonal skills help you stand out when handling diverse client and caller needs remotely. These skills ensure efficient operations, positive client interactions, and reliable administrative support in virtual business environments.

How to become a virtual receptionist?

To become a virtual receptionist, you typically need strong communication and organizational skills, proficiency with office software and communication tools, and a high school diploma or equivalent. Some employers may prefer previous customer service experience or familiarity with scheduling and phone systems. Certification is not usually required but can enhance your qualifications.

What is the difference between Assistant Virtual Receptionist vs Virtual Administrative Assistant?

FeatureAssistant Virtual ReceptionistVirtual Administrative Assistant
Primary RoleHandling calls, greeting clients, scheduling appointmentsManaging emails, data entry, preparing reports
Required SkillsCustomer service, communication, basic tech skillsOrganizational skills, multitasking, software proficiency
Work EnvironmentRemote, client-facing tasksRemote, administrative support tasks
Common UsageFront desk, customer interactionBack-office support, data management

While both roles are remote and support business operations, an Assistant Virtual Receptionist primarily manages client interactions and front desk duties, whereas a Virtual Administrative Assistant handles administrative tasks like data entry and document preparation. Understanding these differences helps businesses choose the right virtual support for their needs.

How can I start working as a virtual assistant?

To start working as an assistant virtual receptionist, develop strong communication and organizational skills, and gain experience with office software like Microsoft Office or Google Workspace. You can find remote opportunities on job boards, create a professional resume highlighting relevant skills, and consider obtaining certifications in administrative support or customer service to enhance your prospects.

Is AI replacing receptionists?

AI technology is increasingly used to automate tasks traditionally performed by receptionists, such as answering calls, scheduling appointments, and managing inquiries. However, human receptionists provide personalized service and complex problem-solving that AI cannot fully replicate, so many roles still require human oversight and interaction.
What are the most commonly searched types of Virtual Receptionist jobs in Rochester, NY? The most popular types of Virtual Receptionist jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Assistant Virtual Receptionist jobs? Cities near Rochester, NY with the most Assistant Virtual Receptionist job openings:
Assistant Virtual Receptionist jobs near you
Client Service Associate

Client Service Associate

Thorley Wealth Management Inc

Rochester, NY

$55K - $75K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 16 days ago

Job description

Client Service Associate
Job Description:

Dynamic financial services firm seeks self-starter to keep growing office organized. This integral position will provide exceptional customer service to clients, work directly with, and support the administrative needs of our financial advisors and assist with the workflow needs of the office.
Summary:

The ideal candidate is honest, hard-working, ethical, and friendly; has a high level of integrity; and wants to be challenged. Must be organized, possess strong attention to detail, be able to work independently and solve problems, be comfortable on the phone and handle multiple projects simultaneously. Must be comfortable with technology and internet savvy. Experience in Microsoft Office Suite is required. Must be able to handle customer service and client needs. Must be highly adaptable and team oriented.
Principal Responsibilities:

  • Help advisor prepare for client meetings; process new business, completing all forms correctly and submit them for processing within one business day; track all pending business paperwork; follow up on outstanding items; maintain pending business summary and update advisor weekly; file client statements, correspondence, and agreements completely within five business days.
  • Anticipate advisor needs and handle them proactively.
  • Maintain CRM system to enter new contacts, update existing contacts, and utilize, update, and create workflows.
  • Answer the phone and handle all client services issues within capacity.
  • Use excellent customer service skills to build client relationships.
  • Draft letters as directed by advisor, prepare, and send outgoing mail.
  • Assist advisor with marketing efforts, coordinate marketing events and activities, spearhead special projects; other marketing activities as determined.
  • Become familiar with and backup receptionist position.
  • Make suggestions to systematize and improve office functions.
  • Other miscellaneous tasks as assigned.
Required Skills/Knowledge/Competencies:

  • 1+ years of experience as an administrative assistant in the financial services field
  • Strong organizational skills; detail oriented; strong decision-making and analytical skills; ability to work independently; ability to maintain attention to detail while under pressure.
  • Strong technical aptitude, including strong PC, internet, and software skills; ability to use multiple technology platforms.
  • Superior interpersonal, oral, and written communications skills
  • Notary Public license a plus
Job Type: Full-time
Salary: $55,000 - $75,000 per year
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
Schedule:
  • 8 hour shift
  • Monday to Friday
Work Location: In person with some virtual workdays