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Assistant Timeshare Call Center Jobs in Romeoville, IL

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center ... These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Determine call center operational strategies by conducting needs assessments, performance reviews ... We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Determine call center operational strategies by conducting needs assessments, performance reviews ... We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice ...

Urgent

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All JobsTimeshare Call Center JobsAssistant Timeshare Call Center JobsAssistant Timeshare Call Center Jobs in Romeoville, IL

Assistant Timeshare Call Center information

What is the difference between Assistant Timeshare Call Center vs Customer Service Representative?

AspectAssistant Timeshare Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in sales and communicationHigh school diploma; customer service skills training
Work EnvironmentCall center setting, sales-focusedVarious settings including retail, call centers, or office environments
Employer & Industry UsageTimeshare companies, vacation industryBroad range of industries including retail, telecom, hospitality
Common Search & ComparisonOften compared for sales and communication roles in timeshare industryCompared for general customer support roles across industries

The Assistant Timeshare Call Center role is specialized in sales and timeshare product knowledge within a call center environment, often requiring specific training. Customer Service Representatives have a broader scope, handling various customer inquiries across multiple industries. While both roles involve communication skills, the Assistant Timeshare Call Center focuses more on sales and timeshare-specific interactions, making it a more niche position.

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For Assistant Timeshare Call Center jobs in Romeoville, IL, the most frequently searched job titles are:

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Assistant Timeshare Call Center jobs near you

Member Care Representative - Inbound Call Center

Alliant

Chicago, IL • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Alliant Insurance Services rating

8.7

Company rating: 8.7 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

70th of 310 rated insurance

Job description

Job Title

This hybrid role serves as a trusted resource for credit union members, delivering personalized, consultative service primarily through phone interactions. The representative is responsible for creating a positive, seamless experience by understanding member needs, resolving concerns with empathy, and guiding members toward financial solutions that support their goals.

Member Experience & Relationship Building

Deliver exceptional, member-focused service by actively listening, demonstrating empathy, and building rapport in every interaction. Serve as a trusted advisor by identifying member needs and recommending appropriate products, services, and solutions. Issue Resolution & Service Excellence Address member inquiries with a focus on first call resolution. Handle sensitive or escalated conversations with professionalism, patience, and effective de-escalation techniques. Advocate for members by resolving concerns while maintaining compliance with all policies and regulatory requirements.

Transaction & Account Support

Accurately and efficiently process financial transactions. Assist with account maintenance activities such as balance inquiries, account updates, debit card services, and membership changes. Support members with opening and closing deposit accounts and related services.

Consultative Support & Financial Guidance

Evaluate member financial needs and provide guidance aligned with their goals. Educate members on available products, digital tools, and self-service options to enhance their overall experience. Exercise sound judgment when making decisions such as fee refunds within established guidelines.

Team Collaboration & Continuous Improvement

Partner with peers and leadership to foster a collaborative, service-oriented team environment. Contribute to continuous improvement efforts by sharing feedback, identifying opportunities, and supporting best practices.

Work Schedule

Monday – Friday: 8:00 AM – 9:00 PM Saturday: 10:00 AM – 3:00 PM

Education & Years of Experience Minimum - High School or Equivalent Minimum - 1 Year Banking, Retail, Customer Service or Related Preferred - 1 Year Call Center within a Financial Services Environment

Compensation & Benefits: Typical hiring range: $22.00 per hour. Actual compensation will be determined using factors such as experience, skills & knowledge. Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: Annual performance bonus Work from home up to 3 days a week Paid parental leave Employee discount programs Time off including paid personal and sick days 11 paid holidays Education reimbursement *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

What Alliant Insurance Services employees say

Pay

Benefits

Hours and flexibility

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