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Assistant Ticketing Manager Jobs (NOW HIRING)

AEG Worldwide

Ticketing Coordinator

West Palm Beach, FL · On-site

$22 - $24.04/hr

... Manager Ticketing and issuing daily ticket counts various departments, producers and department ... May assist other departments as needed. Required Qualifications * High School Diploma or its ...

AEG Presents

Ticketing Coordinator

West Palm Beach, FL · On-site

$22 - $24.04/hr

... Manager Ticketing and issuing daily ticket counts various departments, producers and department ... May assist other departments as needed. Required Qualifications * High School Diploma or its ...

AEG

Ticketing Coordinator

West Palm Beach, FL · On-site

$22 - $24.04/hr

... Manager Ticketing and issuing daily ticket counts various departments, producers and department ... May assist other departments as needed. Required Qualifications * High School Diploma or its ...

MN Orchestra

Rental Ticketing Coordinator

Minneapolis, MN · On-site

$17.50 - $20/hr

Events and Facility Services Manager Classification: Nonexempt Status: Part-time Wage Range: $17.50 ... Essential Functions: Assist with the coordination of Rental event ticketing/campaign planning ...

AEG Worldwide

Ticketing Coordinator

West Palm Beach, FL · On-site

$22 - $24.04/hr

... Manager Ticketing and issuing daily ticket counts various departments, producers and department ... May assist other departments as needed. Required Qualifications * High School Diploma or its ...

AEG

Director of Ticketing

Celina, TX · On-site

Ticketing & Sales FLSA Status: Exempt Reports To: Vice President, Business Operations Overview of ... Manage premium seating, suites, and related areas for optimal fan experience. * Assist with client ...

Select Energy Services

Ticketing Coordinator

Big Spring, TX · On-site

$18.25 - $23/hr

Operations Manager Travel Requirement: No Select's Ticketing Coordinator will be responsible for ... Communicate with other departments to resolve discrepancies. * Assist with month-end closing.

Select Energy Services

Ticketing Coordinator

Williston, ND · On-site

$19.25 - $24.50/hr

Operations Manager Travel Requirement: No Select's Ticketing Coordinator will be responsible for ... Communicate with other departments to resolve discrepancies. * Assist with month-end closing.

Sola Payments

Customer Service Manager

Brooklyn, NY · On-site

... Assist ticketing system, FPS phone queue system and other third party and partner tools in the delivery of these services. Duties and Responsibilities: * Manage and mentor a team of Customer Service ...

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Assistant Ticketing Manager information

What does an assistant ticketing manager do?

An Assistant Ticketing Manager supports the Ticketing Manager in overseeing ticket sales operations for events, venues, or organizations. Their main responsibilities include supervising ticketing staff, resolving customer issues, ensuring efficient box office operations, and assisting with the implementation of ticketing policies and systems. They may also help improve sales strategies, maintain ticketing software, and ensure compliance with regulations. This role requires strong organizational, customer service, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant ticketing manager?

To excel as an Assistant Ticketing Manager, you need strong organizational skills, experience in event ticketing operations, and typically a background in business, hospitality, or a related field. Familiarity with ticketing platforms such as Ticketmaster or Eventbrite, as well as CRM and point-of-sale systems, is often required. Exceptional attention to detail, problem-solving abilities, and effective communication are crucial soft skills for managing customer inquiries and coordinating with event staff. These skills and qualifications ensure efficient ticket sales, positive customer experiences, and smooth event operations.

What are some of the main challenges an assistant ticketing manager faces during large-scale events?

Assistant Ticketing Managers often face challenges such as managing high volumes of ticket sales, quickly resolving ticketing system issues, and ensuring a smooth customer experience under tight deadlines. Coordinating with sales, marketing, and customer service teams is crucial, especially when last-minute changes or technical problems arise. Being proactive and adaptable is key, as is maintaining clear communication with both internal teams and event attendees.

What is the difference between Assistant Ticketing Manager vs Ticketing Agent?

AspectAssistant Ticketing ManagerTicketing Agent
CredentialsCustomer service experience, industry-specific certificationsCustomer service skills, basic industry knowledge
Work EnvironmentSupervisory roles, team coordination, administrative tasksFrontline customer service, ticket sales, inquiries
Employer & Industry UsageAirlines, travel agencies, transportation companiesAirports, travel agencies, ticketing offices
Common Search & ComparisonRoles involving team support and managementCustomer-facing ticket sales and assistance

The Assistant Ticketing Manager typically oversees ticketing operations, supports staff, and handles administrative duties, while the Ticketing Agent focuses on direct customer service, selling tickets, and assisting travelers. Both roles require customer service skills, but the Assistant Ticketing Manager has additional responsibilities related to supervision and coordination within the ticketing department.

What cities are hiring for Assistant Ticketing Manager jobs?

Cities with the most Assistant Ticketing Manager job openings:

What states have the most Assistant Ticketing Manager jobs?

States with the most job openings for Assistant Ticketing Manager jobs include:

What are popular job titles related to Assistant Ticketing Manager jobs?

For Assistant Ticketing Manager jobs, the most frequently searched job titles are:

Assistant Ticketing Manager jobs near you

Ticketing Coordinator

West Palm Beach, FL • On-site

AEG Worldwide
Arts, Entertainment, and Recreation • 10K+ employees
Learn more about AEG Worldwideexternal

$22 - $24.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Process internal ticket orders and comp requests from agents, artists, labels, and employees.

  • Distribute ticket counts to relevant departments and assist with the advancement of box office prior to show date.

  • Screen, review, and resolve customer service inquiries related to credit card information, shipping, pricing, and festival details.

Anschutz Entertainment Group rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Ticketing Coordinator will be responsible for the advancement of box office, assisting the Manager Ticketing and issuing daily ticket counts various departments, producers and department heads. This position will process internal orders, both comp and purchased and facilitate external comp ticket orders for artists, agents and record labels. The Ticketing Coordinator will also be responsible for screening, reviewing and resolving customer service inquiries in regards to credit card information, shipping processes, pricing and general festival information.
Essential Functions
  • Screen and review customer service inquiries. Resolve issues both internally and externally in regard to credit card information, shipping process, pricing and general festival information.
  • Process internal orders for upcoming festivals for internal ticket orders or comp requests from agents, artists, labels and employees.
  • Distribute ticket counts to department heads, producers, production, operations and other departments daily.
  • Coordinate the advancement of f box office prior to show l date. Assist with the hiring and training of box office staff. Liaison with third party payroll company on the hiring of temporary employees. Field general staff inquiries.
  • Collaborate with other members of the ticketing staff on the creation of event seating maps.
  • Responsible for general administrative tasks including, filing, data entry, faxing and scanning.
  • May assist other departments as needed.

Required Qualifications
  • High School Diploma or its equivalency
  • 2-4 years of related work experience
  • Experience working in customer service
  • Experience working in live entertainment, ticketing a plus
  • Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
  • Must be organized, detail-oriented and self-motivated
  • Ability to multitask, prioritize and remain calm in a fast-paced environment
  • Must be able to work flexible schedule including nights, weekends and some holidays
  • Excellent interpersonal, written and verbal communication skills
  • Familiarity with ticketing platforms
  • Knowledge of the music industry preferred

Pay Scale: $22.00 - $24.04/hr
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits:We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
Employer does not offer work visa sponsorship for this position.

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