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Assistant Ticketing Manager Jobs (NOW HIRING)

AEG

Manager, Ticketing

Visalia, CA · On-site

$50K - $55K/yr

The Visalia Rawhide is actively seeking a Manager, Ticketing in this hands-on ticket sales position ... and customer service - Assist with inbound ticket sales and customer service across channels ...

select

Ticketing Coordinator

Big Spring, TX

$18.25 - $23/hr

Operations Manager Travel Requirement: No Select's Ticketing Coordinator will be responsible for ... Process tickets per customer requirements in a timely manner. * Assist Credit and Collections with ...

select

Ticketing Coordinator

Williston, ND · On-site

$19.25 - $24.50/hr

Operations Manager Travel Requirement: No Select's Ticketing Coordinator will be responsible for ... Process tickets per customer requirements in a timely manner. * Assist Credit and Collections with ...

AEG

Director, Ticketing

Papillion, NE · On-site

$15.75 - $20.75/hr

Maintain/manage ticketing system to ensure ease of sales of ticket packages, single tickets, group tickets, special event tickets * Assist with maintenance of CRM - including annual set up of ...

MUSEUM OF ICE CREAM

Ticketing Operations Specialist

$10 - $13/hr

This person will work closely with the Senior Manager, Revenue & Pricing Optimization and cross ... requests. * Assist with payment disputes, fraud-related documentation, case tracking, and other ...

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Assistant Ticketing Manager information

What does an assistant ticketing manager do?

An Assistant Ticketing Manager supports the Ticketing Manager in overseeing ticket sales operations for events, venues, or organizations. Their main responsibilities include supervising ticketing staff, resolving customer issues, ensuring efficient box office operations, and assisting with the implementation of ticketing policies and systems. They may also help improve sales strategies, maintain ticketing software, and ensure compliance with regulations. This role requires strong organizational, customer service, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant ticketing manager?

To excel as an Assistant Ticketing Manager, you need strong organizational skills, experience in event ticketing operations, and typically a background in business, hospitality, or a related field. Familiarity with ticketing platforms such as Ticketmaster or Eventbrite, as well as CRM and point-of-sale systems, is often required. Exceptional attention to detail, problem-solving abilities, and effective communication are crucial soft skills for managing customer inquiries and coordinating with event staff. These skills and qualifications ensure efficient ticket sales, positive customer experiences, and smooth event operations.

What are some of the main challenges an assistant ticketing manager faces during large-scale events?

Assistant Ticketing Managers often face challenges such as managing high volumes of ticket sales, quickly resolving ticketing system issues, and ensuring a smooth customer experience under tight deadlines. Coordinating with sales, marketing, and customer service teams is crucial, especially when last-minute changes or technical problems arise. Being proactive and adaptable is key, as is maintaining clear communication with both internal teams and event attendees.

What is the difference between Assistant Ticketing Manager vs Ticketing Agent?

AspectAssistant Ticketing ManagerTicketing Agent
CredentialsCustomer service experience, industry-specific certificationsCustomer service skills, basic industry knowledge
Work EnvironmentSupervisory roles, team coordination, administrative tasksFrontline customer service, ticket sales, inquiries
Employer & Industry UsageAirlines, travel agencies, transportation companiesAirports, travel agencies, ticketing offices
Common Search & ComparisonRoles involving team support and managementCustomer-facing ticket sales and assistance

The Assistant Ticketing Manager typically oversees ticketing operations, supports staff, and handles administrative duties, while the Ticketing Agent focuses on direct customer service, selling tickets, and assisting travelers. Both roles require customer service skills, but the Assistant Ticketing Manager has additional responsibilities related to supervision and coordination within the ticketing department.

What cities are hiring for Assistant Ticketing Manager jobs?

Cities with the most Assistant Ticketing Manager job openings:

What states have the most Assistant Ticketing Manager jobs?

States with the most job openings for Assistant Ticketing Manager jobs include:

What are popular job titles related to Assistant Ticketing Manager jobs?

For Assistant Ticketing Manager jobs, the most frequently searched job titles are:

Assistant Ticketing Manager jobs near you

PROHRAM & TICKETING ASSISTANT

Los Angeles, CA • On-site

Ebell of Los Angeles
11 - 50 employees
Learn more about Ebell of Los Angelesexternal

$21 - $25/hr

Part-time

Posted 19 days ago

Key responsibilities

  • Process and organize ticket purchases for programs, including tracking sales, reservations, complimentary tickets, and guest lists

  • Staff the check-in table for programs, verify guest tickets or reservations, and manage walk-ins and last-minute changes

  • Assist with administrative and logistical tasks related to programs and membership, including preparing materials and supporting event setup and breakdown

Job description

POSITION TITLE: Program and Ticketing Assistant (Part Time)

DEPARTMENT: Membership & Programs Department

REPORTING RELATIONSHIPS

REPORTS TO:Director of Programming & Membership

DIRECT REPORTS INCLUDE: N/A

WORK SCHEDULE: 29 hours per week, must be available to work certain evenings or weekends

STATUS: Part-time, non-exempt

COMPENSATION: $21 to $25 DOE

BENEFIT STATUS: Non-Eligible

Key Responsibilities:

  • Ticketing & Purchase Tracking 
  • Process and organize ticket purchases for The Ebell’s programs 
  • Track ticket sales, reservations, complimentary tickets, and guest lists 
  • Assist with ticket-related questions from guests and staff 
  • Manage Eventbrite event setup, including creating ticket links, Upticketing, and tracking registrations
  • Create JotForm RSVP links for website
  • Program Check-In 
  • Staff the check-in table for programs
  • Check guests in and verify ticket purchases or reservations 
  • Manage walk-ins, guest lists, and last-minute ticket changes 
  • Distribute programs, name tags, or other event materials as needed 
  • Provide a welcoming and helpful first point of contact for guests 
  • Program & Membership Support 
  • Send event reminders with parking instructions, event time and location, and other relevant information 
  • Assist with administrative and logistical tasks related to programs or membership as requested 
  • Prepare materials such as guest lists and seating charts before events 
  • Assist with basic event setup and breakdown, particularly around the check-in area 
  • Data & Administrative Support 
  • Process ticket and program-related purchases through JotForm, Eventbrite, and over the phone 
  • Reconcile ticket purchases with attendance information 
  • Maintain organized and accurate records for reporting and future reference 
  • Communicate with Accounting Department when ticketing or payment questions arise

Qualifications:

  • Previous experience in administrative support, ticketing, customer service, event support, or a related field 
  • Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines 
  • Excellent attention to detail and accuracy, particularly when working with ticketing, registration, and attendance information 
  • Strong written and verbal communication skills 
  • Friendly, professional, and comfortable interacting with members, guests, and the general public
  • Ability to remain calm, flexible, and solution-oriented when handling last-minute changes or unexpected situations during events 
  • Comfortable working independently while also collaborating with staff and volunteers 
  • Proficiency with Microsoft Office
  • Ability to learn and work with ticketing, registration, and database systems; experience with Eventbrite or JotForm is a plus 
  • Ability to handle confidential or financial information with professionalism and discretion 
  • Availability to work occasional evenings and weekends for programs and events

Minimum Requirements:

  • Bachelor’s degree preferred; Associate degree or equivalent combination of education and experience accepted 
  • 2–3 years of related experience and/or training 
  • Nonprofit experience strongly preferred 
  • Some accounting or financial tracking experience strongly preferred 
  • Proficiency in Microsoft Excel, Word, and Outlook required

The Ebell of Los Angeles provides a dynamic working environment in which duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of their duties. All employees are required to pass a background check.


Compensation

$21 to $25 per hour


Benefits (Full-time only): Not Applicable

The Ebell is an equal opportunity employer and does not discriminate against any applicant on the basis of race, religion, sex, sexual orientation, gender identity, marital status, color, ancestry, disability, age, national origin, pregnancy, veteran/military status, genetic information or any other basis prohibited by law. We support, promote and embrace a diverse workforce.