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Assistant Telecom Product Manager Jobs in Utah (NOW HIRING)

PacifiCorp

Telecom Engineer

Salt Lake City, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as project manager on minor projects or system upgrades. * Assist with systems capacity ... In addition, Level 2 Telecom Engineer require; * Three years of telecommunications or networking ...

PacifiCorp

Telecom Engineer

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as project manager on minor projects or system upgrades. * Assist with systems capacity ... In addition, Level 2 Telecom Engineer require; * Three years of telecommunications or networking ...

PacifiCorp

Telecom Engineer

Salt Lake City, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as project manager on minor projects or system upgrades. * Assist with systems capacity ... In addition, Level 2 Telecom Engineer require; * Three years of telecommunications or networking ...

Cheez

See the iOS app or the Android app Responsibilities: * Assist in defining product requirements, objectives, and key results based on user needs and market research * Collaborate with the Founder/CEO, ...

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All JobsTelecom Product JobsAssistant Telecom Product Manager JobsAssistant Telecom Product Manager Jobs in Utah

Assistant Telecom Product Manager information

What is the difference between Assistant Telecom Product Manager vs Telecom Product Manager?

AspectAssistant Telecom Product ManagerTelecom Product Manager
ResponsibilitiesSupports product development, assists in market research, and coordinates with teamsLeads product strategy, manages lifecycle, and makes key decisions
Required SkillsBasic knowledge of telecom products, project coordination, communication skillsAdvanced telecom knowledge, leadership, strategic planning
ExperienceEntry to mid-level, often 1-3 years in telecom or related rolesMid to senior-level, 3+ years in telecom product management
Work EnvironmentTeam support, cross-functional collaboration, corporate officesLeadership roles, strategic meetings, product lifecycle management

The Assistant Telecom Product Manager typically supports the Telecom Product Manager by handling research, coordination, and execution tasks. The Telecom Product Manager takes the lead in strategy, decision-making, and managing the product lifecycle. Both roles require telecom industry knowledge, but the manager position involves more responsibility and strategic oversight.

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For Assistant Telecom Product Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Assistant Telecom Product Manager jobs in Utah look for?

The top searched job categories for Assistant Telecom Product Manager jobs in Utah are:

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Cities in Utah with the most Assistant Telecom Product Manager job openings:

Assistant Telecom Product Manager jobs near you

Assistant Manager Lending Product Support

Mountain America Credit Union

Sandy, UT • On-site

Full-time

Posted 28 days ago

Mountain America Credit Union rating

8.0

Company rating: 8.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

73rd of 150 rated financial services

Job description

Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
Assists in leading the Consumer Lending Product Support Team. Responsible for ensuring quality service while helping to achieve department and credit union goals. Facilitates team and individual team member development. Responsible for the support/operations team's performance including service levels and KPIs. Responsible for ensuring their team is within compliance with credit union operational policies and procedures. Responsible for member, vendor, and third party experiences with the support team.
Job Description
To be effective, an individual must be able to perform each job duty successfully.
  • Oversees the Consumer Lending Support/Operations Team and assists in all jobs/duties this team is responsible for
  • Handles escalated service issues and exhibits high decision making skills to resolve the escalated situations that are brought to them
  • Serves as point of escalation for system support issues, which may include interaction with developers, vendors, or other outside parties
  • Assists with managing the LOS communication plan to ensure users, stakeholders, and vendors are well-informed about new features and system updates
  • Assists in analyzing support records to identify common trends and underlying problems
  • Assists in/conducts regular meetings with the team, including but not limited to: Monthly one on ones, quarterly reviews, bonus reviews, and merit increases
  • Effectively and accurately performs, leads, directs and mentors Support Reps as they serve internal and external customers in accordance with established procedures
  • Approves and processes good will claims up to tier 3
  • Analyses/reconciles, adjusts, approves and processes all billing and refunds for the consumer lending product team
  • Creates, maintains, publishes, and distributes procedures/policies and updates information following system, program and process enhancements etc.
  • Partners with the Production team to facilitate training sessions related to consumer lending product knowledge and servicing
  • Provide customer support for all consumer lending products
  • Works on projects as an individual or as a team to enhance or improve processes, technology systems, department procedures, administrative functions and compliance initiatives.
  • Updates and maintains tracking/ticketing systems or data worksheets
  • Creates, produces, works, analyzes, updates and maintains various reports, data tracking spread sheets, and ticketing systems as requested
  • Handles all tracking and reporting for the Support Team
  • Responsible for monthly update reports on the Support Team and each team member
  • Responsible for delegating work to the Support Team and tracking to ensure quality service
  • Fills duties of the Operational Manager in the absence of or at the request of management
  • Cross trained on the production teams duties and actively helps
  • Other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
  • Five years' experience in customer service (both in person and over the phone), to include at least three years' experience with insurance/lending products
  • Two years' leadership experience preferred

Education
Associate's degree in business, finance or related field required. Three additional years of experience in banking/finance may be substituted in lieu of a degree.
Licenses, Certificates, Registrations
n/a
Computer/Office Equipment Skills
  • Advanced skills in Microsoft Office (Outlook, Word, PowerPoint and Excel) & Symitar
  • Five years' experience with lending software and products such as FocusNet, Unity, ALPS, Lending 360, Allegro, etc.

Language Skills
  • Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
  • Demonstrated ability to document outcomes and present information in a manner appropriate for senior management and other high-level stakeholders

Other Skills and Abilities
  • Leadership: Motivates and builds team confidence. Applies clear and consistent performance standards/expectations, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Works with each team member to improve and build them in their current position and their career.
  • Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, and solicits opinions and ideas from customers, both internal and external.
  • Decision Making/Judgment: Ability to make prudent decisions that are timely, well researched, and reflect awareness of impact. Demonstrates understanding and commitment to our Motto, "We place members first."
  • Adaptability: Effectively adjusts and responds appropriately to changes in job conditions, assignments, priorities and schedules. Shows flexibility and willingness to learn/ objective and non-defensive in response to criticism.
  • Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
  • Quality/Thoroughness: The level of ability to perform work assignments free from mistakes, errors, or negativity. Strives for the best end product. Goes beyond acceptable standards resulting in superior outcomes.
  • Team Focus: Builds and maintains team member relationships. Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader and other team members to meet goals, welcomes newcomers and promotes a team atmosphere.
  • Ability to process and post payments and refunds for various consumer lending products

PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors
Weight Lifted or Force Exerted
Ability to lift up to 25 pounds often and up to 50 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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