Assistant Telecom Fiber Jobs in Rochester, NY (NOW HIRING)

Build the Future of Connectivity

Are you an experienced telecom, cable, or fiber installation professional looking for an opportunity to work with cutting-edge fiber technology? Join our growing team as an Outside Fiber Technician and play a key role in delivering high-speed fiber internet services to residential and business customers.

As one of the first team members our customers interact with in the field, you'll represent our brand by providing exceptional service, expert installation, and technical excellence. If you enjoy working outdoors, solving problems, and taking pride in quality workmanship, we'd love to hear from you.

What You'll Do

As an Outside Fiber Technician, you will be responsible for installing, maintaining, and troubleshooting fiber optic infrastructure while ensuring an outstanding customer experience.

Key Responsibilities

• Install, test, maintain, and troubleshoot fiber optic systems and networks.
• Perform fiber cable pulling, routing, suspension, termination, splicing, and testing.
• Conduct cabling testing, certification, and documentation across various media types.
• Read network prints and follow color-coded routing and fiber documentation.
• Diagnose and resolve service issues efficiently and professionally.
• Ensure all work is completed in compliance with National Electrical Code (NEC) standards, company procedures, and safety regulations.
• Work closely with fellow technicians and operations teams to deliver reliable service to residential and business customers.
• Maintain tools, equipment, and company vehicles in a safe and professional manner.
• Provide exceptional customer service at every installation and service location.
• Assist with additional operational and network support activities as needed.

.Preferred Experience

• 1+ years of experience in telecommunications, cable, broadband, fiber installation, or related field service work.
• Experience with fiber optic installations, troubleshooting, testing, and basic splicing.
• Familiarity with telecommunications construction, outside plant, or structured cabling environments.
• Knowledge of customer premise equipment, home networking, and internet service installations.
• Technical school, vocational training, or relevant certifications are a plus.
• Ability to operate installation and construction tools, including drills, hammer drills, cable cutters, and fiber-related equipment.
• Basic computer, networking, and troubleshooting skills.
• Ability to interpret network diagrams, prints, and color-coded routing documentation.

Professional Skills

• Strong customer service and communication skills.
• Team-oriented mindset with the ability to work independently when needed.
• Commitment to safety, quality workmanship, and attention to detail.
• Strong work ethic, reliability, and willingness to learn and grow.

Physical & Work Requirements

• This position is ideal for individuals who enjoy hands-on work and working outdoors.
• Valid driver's license with an acceptable driving record and ability to meet company insurability requirements (inclusive of 3 years of licensed driving experience)
• Ability to work outdoors in varying weather and environmental conditions.
• Ability to climb ladders up to 30 feet, hand-climb utility poles using gaffs, and work in confined spaces, including manholes.
• Regular bending, kneeling, crouching, and working in tight spaces.
• Ability to lift up to 50 pounds and routinely carry up to 25 pounds.
• Commitment to following all safety procedures and wearing required PPE.

Willingness to work flexible schedules, including evenings, weekends, holidays, and overtime when needed.

Why Join Us?

• Work with the latest fiber technology and broadband infrastructure.
• Be part of a growing and innovative telecommunications team.
• Make a direct impact on customer satisfaction and network reliability.
• Opportunities for training, career advancement, and professional growth.
• Collaborative environment where your expertise and contributions are valued.

Compensation:
Our job titles may span more than one career level. The starting salary for this position range is between $25.00 -  $32.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/.