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Assistant Technical Support Engineer Jobs in Clark, NJ

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Assistant Technical Support Engineer information

See Clark, NJ salary details

$15

$24

$49

How much do assistant technical support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for assistant technical support engineer in Clark, NJ is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $27.93 per hour, depending on experience, location, and employer.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and ensuring user issues are resolved efficiently.
Assistant Technical Support Engineer jobs near you

Technical Support Engineer

Long Finch Technologies

Harrison, NJ

Full-time

Posted 16 days ago

Job description

Key Responsibilities

·       Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior

·       Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback

·       Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections

·       Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)

·       Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents

·       Participate in incident bridges and support escalation workflows

·       Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation

Required Qualifications

·       5–7+ years of VoIP/telecom operations experience in enterprise environments

·       Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)

·       Experience with incident management processes (ITSM/ticketing, escalations, documentation)

·       Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect

Preferred Qualifications

·       Experience in BFS or regulated industries with strict change/audit requirements

·       Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs

·       Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns

·       Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)

·       Experience acting as a telecom architect or L3 support

·       Exposure to enterprise monitoring and observability tools

  • Experience working in BFS Sector

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