Assistant Tech Jobs in Grayson, GA (NOW HIRING)

JOB QUALIFICATIONS
Licenses/Certifications
Valid Georgia driver's license required. Industry standard certifications related to desktop/laptop (OS, HW, SW) and user administration within a Microsoft Active Directory environment preferred.
Education
High school diploma or equivalent required. Bachelor's degree in related field preferred.
Skills
Strong ability to communicate and interact with internal staff and technology end users in a K-12 environment; ability to instruct others in the proper use of technology; strong time management skills; excellent decision making skills; ability to diagnose and resolve problems related to various technologies instructional and administrative; personal characteristics and professional competencies to work independently; ability to reason logically using human factor analysis; ability to work closely with local school and school district personnel to provide excellent customer service and support; ability to properly document with detail technology related occurrences via standard trouble ticketing tool or reporting application; and ability to act as a representative of Gwinnett County Public Schools.
Work Experience
Five years experience troubleshooting, supporting, and administering within a LAN/WAN environment including Microsoft Windows environment, PC\\laptop\\server hardware, and other related technology and AV peripherals required. Experience with anti-virus, fast ethernet, wireless connectivity, data backup and restoration, AV support, and network printing technologies preferred.
PRIMARY RESPONSIBILITY
Provide on-site support to either a single school or multiple schools on a daily basis while maintaining and supporting break\\fix technology related issues in a timely manner as applicable to computers and other related technology and AV peripherals in local school(s) assigned via district approved ticketing system, assist with the implementation of technology at local schools, and support the administrative and local school instructional programs through technical support and troubleshooting while adhering to district policies, procedures, and guidelines.
ESSENTIAL JOB DUTIES
1.        Provide support to local school based users of technology.
a.        Provide level 1 on-site setup, configuration, repair, and support for hardware, software, basic networking services, peripheral devices, AV, presentation and broadcast equipment and other local school technology initiatives.
b.        Respond to incident reports as received from staff in a timely and professional manner.
c.        Utilize and maintain proficiency with current incident tracking system to manage and prioritize technology service.
d.        Isolate LAN/WAN connectivity issues and escalate as necessary.  
e.        Perform and maintain any technology inventory driven by the district or state related to local school technology equipment using district provided resources.
f.         Maintain familiarity with various hardware and software applications available to users.  
g.        Assist in providing on-site technical assistance and individual training/knowledge transfer to users.  
h.        Initiate problem escalation after effectively performing level 1 technology repair and work in a collaborative manner with division personnel (level 2 and 3) or authorized vendors who are assisting in troubleshooting the problem.
i.         Maintain district technical standards.  
j.         Drive the delivery of high quality, well-received, effective, and efficient service and support.
2.        Collaborate with local school administration and technology team on the planning, purchase, deployment of local school technology initiatives.
a.        Assist the local technology team in the evaluation of technology initiatives related to classroom instruction and student learning from approved technology solutions.  
b.        Serve on school technology committees to help develop long-range technology plans that fit the district's direction and plan as applicable.
3.        Serve as an extended team member to the Information Management and Technology (IMT) Division in local schools.
a.        Document, submit, and appropriately update all problems and requests via district incident management tool and escalate when necessary. 
b.        Participate in system-wide technology initiatives, rollouts, and district approved pilots and provide necessary technical feedback for proper pilot evaluation.  
c.        Serve on system-wide technology committee to help develop long-range technology plans and/or procedural standards as requested.
d.        Participate in informational sessions and training pertaining to innovations in technology.  
e.        Adhere to all policies, procedures, and guidelines.
4.        Assist in the planning and delivery staff development and training in the use of technology as required.
a.        Collaborate and assist the local school technology team in planning and delivering staff development and training in the use of technology.  
b.        Assist in facilitating workshops, seminars, and training sessions with school staff to increase knowledge of hardware, software, networking, telecommunications, and peripheral devices for successful implementation into instructional process as needed.  
c.        Assist the local technology team in selecting technology training courses.  
d.        Assist in communication with school personnel to facilitate implementation of instructional technology initiatives and related school instructional goals.
5.        Perform other duties as assigned.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands and fingers to handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, climb, crouch, or use/stand on a 6 - 8 ft. ladder. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.