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Assistant Tech Jobs in Arkansas (NOW HIRING)

State of Arkansas

IT INFRASTRUCTURE SPECIALIST

Conway, AR · On-site

$54K - $89K/yr

Assist in troubleshooting and resolving basic technical issues to minimize downtime.Support the ... Stay informed about emerging technologies and best practices in IT infrastructure. Knowledge and ...

KIPP

The Technology Coordinator serves a dual role within the district by balancing the Effective Use of ... Procurement & Disposal: Assist in the purchasing process for new hardware and manage the compliant ...

KIPP

The Technology Coordinator serves a dual role within the district by balancing the Effective Use of ... Procurement & Disposal: Assist in the purchasing process for new hardware and manage the compliant ...

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Assistant Tech information

What does an assistant tech do?

An Assistant Tech, short for Assistant Technician, supports senior technicians and engineers by performing routine maintenance, troubleshooting, and repairs on equipment or systems. Their duties often include preparing tools, following instructions for installations or upgrades, and documenting work completed. Assistant Techs play a crucial role in ensuring operations run smoothly by assisting with both preventative and corrective maintenance tasks. This role is common in industries such as healthcare, IT, manufacturing, and automotive. They typically work under supervision, gaining valuable hands-on experience to advance their technical skills.

What are the key skills and qualifications needed to thrive as an assistant tech?

To thrive as an Assistant Tech, you need a basic understanding of technical procedures, troubleshooting abilities, and often a high school diploma or relevant certification. Familiarity with common diagnostic tools, maintenance software, and industry-specific equipment is typically required. Strong attention to detail, communication skills, and the ability to follow instructions make candidates stand out in this support role. These skills ensure efficient technical support, minimize downtime, and contribute to the smooth operation of technical environments.

What are the most common challenges faced by assistant techs in a fast-paced work environment?

Assistant Techs often encounter challenges such as managing multiple tasks simultaneously, adapting quickly to new technologies, and maintaining strong attention to detail while under time constraints. In busy settings, it's essential to communicate effectively with team members, prioritize tasks, and remain organized to ensure all technical support duties are completed efficiently. Developing good time-management skills and staying proactive in resolving issues can help Assistant Techs thrive in fast-paced environments.

What is the difference between Assistant Tech vs Technician?

AspectAssistant TechTechnician
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; technical certifications often preferred
Work EnvironmentAssist with technical tasks under supervision, often in retail or support settingsPerform hands-on repairs, maintenance, and troubleshooting in labs, workshops, or field
Employer & Industry UsageCommon in retail, customer support, and entry-level tech rolesFound in manufacturing, IT, electronics, and technical service industries

Assistant Tech roles typically involve supporting technical staff and performing basic tasks, while Technicians handle more complex repairs and maintenance independently. Both roles require technical knowledge, but Technicians usually have more specialized training and responsibilities.

How do I become a assistant tech?

To become an assistant tech, you typically need a high school diploma or equivalent, along with basic technical knowledge. Relevant skills include troubleshooting, hardware and software support, and familiarity with tools like diagnostic software; certifications such as CompTIA A+ can also improve job prospects. Gaining experience through internships or entry-level positions helps build practical skills in technical support environments.

What is the job of a assistant tech?

An assistant tech provides technical support by troubleshooting hardware and software issues, setting up equipment, and assisting with network or system maintenance. They often work under the supervision of IT professionals and may need basic certifications or knowledge of common tools and systems.

What are the most commonly searched types of Tech jobs in Arkansas?

The most popular types of Tech jobs in Arkansas are:

What cities in Arkansas are hiring for Assistant Tech jobs?

Cities in Arkansas with the most Assistant Tech job openings:

Assistant Tech jobs near you

IT Operations Specialist

Little Rock, AR • On-site

Ascend Technologies
IT Services • 201 - 500 employees
Learn more about Ascend Technologiesexternal

$45K/yr

Full-time

Re-posted 5 days ago

Job description

IT OPERATIONS SPECALIST
This is an on-site position located in Conway, Arkansas.
PURPOSE:
The IT Operations Specialist will be responsible for evaluating, configuring, and supporting server and network monitoring technologies. They must also maintain current and thorough knowledge of customer environments. Strong communication skills are a must with a specific focus on verbal interaction.
RESPONSIBILITIES:
  • Demonstrate intuitive problem-solving skills and allow for flexible scheduling.
  • Support, configuration, and maintenance of systems and networks.
  • Monitor network and server traffic for outages and issues and perform triage analysis to identify the root cause.
  • Performs technical analysis of system issues and outages as they occur across customer enterprise networks.
  • Performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.
  • Prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements.
  • Perform and/or assist with digital forensic analysis post-incident.
  • Configuration/Administration support for Mobile Device Management and cloud applications
  • Installation/Configuration/Administration of network and server monitoring tools
  • Work closely with the other teams to assess risk and provide recommendations for improving our security posture.
  • Implement new technologies and roll-out new products and systems in coordination with Senior Engineering staff.
  • Performs trend analysis on monitoring alarms, incident reports, and service tickets, to resolve identified issues.
  • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
  • Monitor a wide variety of information and network systems that include, but are not limited to routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.
  • Document all actions in accordance with standard company policies and procedures.
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).
  • Monitoring, maintenance, diagnostics, and repair of computer equipment and downloading of client products.
  • Other Responsibilities as assigned by management.

MINIMUM SKILLS, EDUCATION AND EXPERIENCE
  • High School Diploma or GED equivalent
  • Must have strong verbal, written, and interpersonal communication skills.

PREFERRED SKILLS, EDUCATION OR EXPERIENCE
  • Bachelor's degree in Information Systems/Computer Science or 1+ years applicable help desk role preferred.
  • Experience with a Managed Service Provider (MSP) is a plus
  • MS-900 M365 Fundamentals
  • AZ-900 MS Azure Fundamentals
  • CompTIA Server +
  • CompTIA Network+
  • CompTIA Security+
  • ITIL 4 Foundation Training

Starting Compensation: $45,000/year
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
  • Committed to Client Success: Our actions and our words always align with the best interest of the client.
  • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
  • Integrity: We are unquestionably committed to doing the right thing even when it is hard.
  • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
  • Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

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