Capitol Services is currently seeking a Delaware Front Desk Receptionist to join our growing team ... * Assist in tax and special audit projects * Perform additional clerical tasks as needed
New
Quick apply
Capitol Services is currently seeking a Delaware Front Desk Receptionist to join our growing team ... * Assist in tax and special audit projects * Perform additional clerical tasks as needed
New
Assistant Tax Receptionist information
What does an assistant tax receptionist do?
An Assistant Tax Receptionist is responsible for greeting clients, answering phone calls, scheduling appointments, and assisting tax professionals with administrative tasks in a tax office. They often handle document management, data entry, and ensure that clients have the necessary paperwork ready for tax preparation. Their role is crucial in maintaining office organization and providing excellent customer service during the busy tax season.
What are the key skills and qualifications needed to thrive as an assistant tax receptionist, and why are they important?
To thrive as an Assistant Tax Receptionist, you need strong organizational skills, attention to detail, and a basic understanding of tax processes or office administration, typically supported by a high school diploma or equivalent. Familiarity with office management software, tax preparation systems, and multi-line phone systems is commonly required. Excellent communication, professionalism, and the ability to handle confidential information make candidates stand out in this role. These skills ensure efficient client service, accurate data handling, and smooth support for tax professionals during busy filing periods.
What are the typical challenges faced by an assistant tax receptionist during peak tax season?
During peak tax season, Assistant Tax Receptionists often handle a high volume of client inquiries, paperwork, and appointment scheduling. Managing multiple priorities efficiently and maintaining accuracy under pressure are common challenges. Additionally, they must communicate clearly with clients, tax preparers, and other team members to ensure a smooth workflow. Developing strong organizational skills and being adaptable are key to success in this fast-paced period.
What is the difference between Assistant Tax Receptionist vs Tax Preparer?
| Aspect | Assistant Tax Receptionist | Tax Preparer |
|---|---|---|
| Credentials | High school diploma; basic tax knowledge | High school diploma; tax preparation certification often preferred |
| Work Environment | Front desk, administrative support in tax offices | Preparing and filing tax returns, client consultations |
| Employer & Industry | Tax firms, accounting offices, financial services | Tax firms, accounting companies, freelance work |
| Common Search & Comparison | Yes | Yes |
The Assistant Tax Receptionist primarily handles administrative tasks and client reception in tax offices, requiring basic tax knowledge and customer service skills. In contrast, a Tax Preparer actively prepares and files tax returns, often with more specialized tax certifications. While both roles work within tax-related environments, the Assistant Tax Receptionist focuses on front-desk duties, whereas the Tax Preparer is involved in the core tax preparation process.
What cities in Delaware are hiring for Assistant Tax Receptionist jobs?
Cities in Delaware with the most Assistant Tax Receptionist job openings:
$17/hr
Full-time
Dental, Vision, Retirement, PTO
Posted 3 days ago
New
Job description
Capitol Services is currently seeking a Delaware Front Desk Receptionist to join our growing team!
Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.
Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.
About the role:
You will be working in our Dover, DE location responsible for answering and managing a computer-based multiline switchboard, greeting clients and visitors, and assisting in the fulfillment of in-office clerical tasks. This role involves working full-time and in-office from 9am to 6pm EST, Monday through Friday.
What you will do:
- Coordinate deliveries to and from various couriers, including USPS, FedEx, and UPS
- Deliver, file, and retrieve documents to and from various state agencies
- Manage a computer-based multiline switchboard phone system
- Answer incoming calls in a courteous and professional manner and forward appropriately for assistance
- Greet clients and visitors in a polite and pleasant manner
- Receive legal service of process documents on clients’ behalf
- Accurately open, sort, and distribute incoming mail
- Assist in outgoing bulk-mail projects
- Assist with tracking, maintaining, and distributing office supplies
- Assist in tax and special audit projects
- Perform additional clerical tasks as needed
- Communicate courteously and professionally with clients, correspondents, and coworkers
Who you are:
- Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency.
- Strong communication skills: You have strong verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, and others.
- Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
- Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
- Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
- Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
- Reliable: You are able to work during the hours of 9am to 6pm EST in our Dover office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
- Technical competencies: You are comfortable using Microsoft software (Outlook, Word, and Excel) and navigating Capitol Services’ Avaya VOIP phone system.
- Office environment: You are able to remain in a stationary position 75% of the time and work 100% in-office.
What we offer you:
- $17.00 hourly rate
- 3 medical plans to choose from, including a 100% employer-paid option for the employee
- 100% employer-paid dental and vision benefits for the employee
- 401(k) with scheduled employer contribution
- Employer-paid employee assistance program, as well as life and long-term disability insurance
- Encouraged work-life balance including 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
- Office team events and learning development opportunities
Please apply with both your resume and cover letter if you think you would make a great addition to our team!
Want to get to know us better? Check out our website, X, and Facebook!
Applicants have rights under Federal Employment Laws. Please review your rights below:
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
Family and Medical Leave Act (FMLA)
Please review our Privacy Policy for information on our practices regarding your personal information. Capitol Services participates in E-Verify.