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Assistant Smqt Jobs in Rochester, NY (NOW HIRING)

Assistant Smqt information

What is the difference between Assistant Smqt vs Customer Service Representative?

AspectAssistant SmqtCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sometimes specialized training
Work EnvironmentOffice, retail, or online settings assisting with tasksCall centers, retail stores, or online support centers
Employer & Industry UsageBusinesses needing task assistance across various industriesCustomer-focused roles in retail, telecom, and service sectors

Assistant Smqt and Customer Service Representative roles often require similar credentials and are found in customer-facing environments. However, Assistant Smqt typically focuses on assisting with specific tasks or administrative support, while Customer Service Representatives primarily handle customer inquiries and support. Both roles are essential in service industries, but their core functions differ slightly.

What are Assistant SMQT professionals?

Assistant SMQT (Senior Medical Quality Technician) professionals support the work of SMQTs in ensuring the quality and safety standards of medical products and processes. They assist with inspections, documentation, and compliance with regulatory requirements in healthcare or laboratory environments. Their role is essential in maintaining high standards of quality control and supporting the overall goals of the medical quality team.

What are the primary responsibilities and challenges faced by an Assistant SMQT in a healthcare setting?

An Assistant SMQT (Senior Medical Quality Technician) typically supports the quality assurance and compliance processes within a healthcare facility. Responsibilities often include assisting with audits, maintaining accurate records, and ensuring that clinical practices adhere to regulatory standards. One common challenge in this role is balancing multiple tasks with tight deadlines while adapting to frequent updates in healthcare regulations. The Assistant SMQT regularly collaborates with clinical staff, quality managers, and regulatory bodies to promote continuous improvement and patient safety.

What are the key skills and qualifications needed to thrive as an Assistant SMQT, and why are they important?

To excel as an Assistant SMQT (Senior Manager Quality & Training), you typically need a background in quality assurance, process improvement, and training, often supported by a relevant degree or experience in quality management systems. Familiarity with quality frameworks such as ISO 9001, auditing tools, and Learning Management Systems (LMS) is important. Strong communication, attention to detail, and leadership abilities help you effectively support quality initiatives and training programs. These competencies ensure consistent quality standards, effective staff development, and operational excellence within an organization.
What are popular job titles related to Assistant Smqt jobs in Rochester, NY? For Assistant Smqt jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Assistant Smqt jobs in Rochester, NY look for? The top searched job categories for Assistant Smqt jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Assistant Smqt jobs? Cities near Rochester, NY with the most Assistant Smqt job openings:

Supervisor (RN)Nursing Home Surveyor/Complaint Investigator

ISLAND PEER REVIEW CORP

Rochester, NY • On-site

$109K - $115K/yr

Full-time

Posted 9 days ago


Job description

In this Supervisor role you will assist IPRO’s Senior Director and the New York State Department of Health (NYSDOH), Office of Aging and Long-Term Care, Long Term care, with oversight of surveillance and investigation activities related to nursing homes (long term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. Duties include but are not limited to ensuring the quantity and quality of IPRO staff work output with acceptable outcomes; working with IPRO’s designated staff to ensure correct invoicing are submitted for staff; coordinating and assisting in providing preceptor surveillance training to IPRO surveyors;

participating as a member of an interdisciplinary survey team and producing written documentation and draft Statements of Deficiencies (SOD); attend meetings and other duties assigned.

The position will be located at the NYS DOH lower Manhattan OR Central Islip office.

Non-travel days are based at the designated office or telecommuting, if approved.

QUALIFICATIONS:

  • Demonstrate strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
  • Ability to successfully work independently with minimal supervision, as well as in a team environment.
  • Excellent written and verbal skills with the ability to communicate professionally with co-workers, supervisors, providers, medical and administrative personnel, and residents/patients.
  • Ability to translate collected information into a clear, concise, legal, and defensible document.
  • Excellent investigative and analytical skills.
  • Strong computer skills with working knowledge of Microsoft office products, and the ability to learn new programs.
  • If approved to work remotely, must have secure internet that meets the speed required to perform all work duties, must have a workspace that provides privacy for all work-related calls, and must be able to secure all work-related items when not in use.
  • Must have a valid driver’s license & the ability to travel to on-site facilities review assignments.

EDUCATION & EXPERIENCE:

  • NYS Licensed, Registered Nurse, required.
  • A minimum of two (2) years of experience in performing utilization review, claims adjudication, medical review, fraud investigation, surveillance, or monitoring activities, OR, three (3) years of clinical or administrative experience, OR A bachelor’s degree in nursing and two (2) years of clinical or administrative experience and two (2) years of supervisory experience.
  • Surveyor Minimum Qualifications Test (SMQT), required.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The salary range for this position is $109,750.00- $115,996.50. Actual salary range and /or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget.

The salary range and/or hourly rate listed does not include other forms of compensation or benefits.

IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or military status or any other category protected under applicable law.