Assistant Site Merchandiser Jobs in Santa Rosa, CA

About Us

Frank Family Vineyards is one of California's most celebrated wineries, known for classic Napa Valley Chardonnay and Cabernet Sauvignon. It was founded by Rich Frank, former Disney Studios President, and his wife Leslie, an Emmy-winning journalist. They built the winery with the belief that every guest should be treated like family-and that spirit shows up in our award-winning tasting room and in the way we share approachable wine tips, hosting ideas, and recipes that connect with people at home. Through our Frank for a Cause program, we also give back by supporting meaningful organizations, all while delivering the quality and connection fans have come to expect.

 About the Role

The Tasting Room Support Associate plays a key operational role in ensuring the tasting room runs efficiently, smoothly, and in alignment with the winery's hospitality standards. This position supports the guest-facing team by preparing spaces, restocking products, maintaining cleanliness, organizing supplies, and assisting with behind-the-scenes logistics. By providing reliable operational support, the Tasting Room Support Associate enables the hospitality team to deliver exceptional guest experiences and maintain a polished, professional tasting environment.

 Key Responsibilities

Prepare tasting spaces for daily service, including setup of glassware, water stations, menus, and supplies 

Maintain clean and organized work areas (bars, tables, guest spaces, polishing stations, restrooms, stock rooms) 

Restock wines, merchandise, glassware, and guest supplies throughout the day 

Assist with back-of-house support such as polishing glassware, dishwashing, and replenishing tools/equipment 

Ensure proper storage, organization, and rotation of product (wine, merchandise, culinary elements if applicable) 

Support hospitality team with running bottles, carrying out purchases, and packaging wine orders 

Assist with trash, recycling, and bussing to ensure a tidy and welcoming guest environment 

Provide support during events, club gatherings, and VIP experiences with setup, service flow, and breakdown 

Follow all safety, sanitation, and compliance procedures 

Collaborate with team members to ensure smooth operations and exceptional guest service

About you

Strong work ethic with the ability to stay organized and prioritize tasks 

Comfortable working in a fast-paced environment with frequent physical tasks

  Professional, positive, and team-oriented demeanor 

Reliable, punctual, and willing to support weekends, holidays, and events 

Strong attention to cleanliness, detail, and presentation standards 

Basic knowledge of or interest in wine and hospitality (training provided)

Why you'll love it here

• Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are at TWE. 

• We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development.

It takes all varietals

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic. If you require assistance or accommodation during the application process, please contact recruitment@tweglobal.com, quoting the job title and reference number.

Compensation
Base pay: Hourly rate ranges from $19.23 to $22.60 per hour, based on experience, skills, role scope, location, and business needs.
Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed.
Estimated on-target earnings (OTE): $21.53 to $24.86 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification.